Delay is shipping not camunicated to shop. Came with a 2 pin plug on the charger, Ireland uses 3 pin. Had problems updating the firmware in my house. Eventually worked when I used mobile network. Stil... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just received my new VanMoof S5 last week – and I have to say, I’m absolutely thrilled! 🚴♂️✨ Delivery went smoothly, setup was super easy, and riding it is pure fun. A big shout-out to Joppe... See more
Company replied
The bike is great and the digital features are complementing the experience. Never the less the reliability of the digital features, which can be used via the four buttons are not always reliable. W... See more
Company replied
The bike is great but there was a lengthy delay between placing the order (& indeed paying) & the bike arriving. This was blamed on a change in warehousing in Holland but was very annoying. I only had... See more
Company details
About VanMoof
Written by the company
In September 2023, we – McLaren Applied – bought VanMoof following its bankruptcy. At the new VanMoof, we’ve made it our mission to put our riders first. We've built a robust partner network and revamped our supply chain to keep riders moving.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
Contact info
Amsterdam, Netherlands
- www.vanmoof.com
VanMoof S6
3.4
Average
9K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall not worth the money
Overall, it does the job. Compared to my old S3, it looks better and feels sturdier. However, I still often take my old S3 because of its speed, smoothness, and brakes. The brakes on the S6 make a very annoying noise, and the alarm sometimes goes off while riding and even in sleep mode during the night. That’s quite frustrating.
For the amount of money you pay, I would have bought something else. In my opinion, it’s not worth the price tag.
November 8, 2025
Reply from VanMoof
Hello Niek, thank you for sharing your honest feedback with us.
We’re truly sorry to hear about the unusual issues you’ve experienced, our support team and service partners are here to help get this sorted as quickly as possible. Please reach out to your local service partner so we can inspect the brakes and alarm system and ensure everything performs as it should.
We appreciate your patience and the time you took to share your thoughts, we’ll make sure your S6 meets the high standard it was designed for.
Great bike
The design, the technology, the boost mode on the bike, the fact that you can find your bike on your iPhone... everything works perfectly well. great job and great bike honestly.
October 29, 2025
Reply from VanMoof
Hello, thank you for sharing your great feedback with us. We really appreciate it and we're very glad to hear that you're overall happy with your bike.
Happy Riding!
great e-bike
great e-bike, perfect handling, everyday it‘s a pleasure to ride since 5 years!
November 10, 2025
Unprompted review
Reply from VanMoof
Hello Alfred,
Thanks for sharing this! It’s great to hear that your VanMoof is still bringing you joy after all these years. We love knowing it continues to deliver that smooth ride every day. Here’s to many more happy kilometers ahead!
The bike is fantastic
The bike is fantastic, but unfortunately, it’s not suitable for US citizens. The S6’s maximum speed is limited to 25 km/h. I eagerly anticipate Vanmoof’s upcoming update for their bike in the US, which will allow it to reach the legal speed limit of 35 mph.h
October 22, 2025
Reply from VanMoof
Hi, thank you for sharing your thoughts and for your enthusiasm for the S6, we’re thrilled to hear you’re enjoying the bike!
We’d like to let you know that the speed of our bikes is limited to comply with regulations in the regions where they are available. We also truly appreciate your input about the US version and will take it into consideration as we continue to improve our products.
Reply from VanMoof
Hello Cyril, than you for your positive feedback. It's great to hear that you're happy with your bike.
Happy Riding!
Great bike. - not all digital functions are working reliable
The bike is great and the digital features are complementing the experience.
Never the less the reliability of the digital features, which can be used via the four buttons are not always reliable. While using them from the app, there are working all the time. But ringing the bell via app is not an option during the drive, hence it sucks if it is not working as intended. The next drive or later during the drive it is working again.
October 15, 2025
Reply from VanMoof
Hello, thank you for sharing your feedback and for your kind words about the bike, we’re really glad to hear you’re enjoying the overall ride experience.
We’re sorry to hear that not all functions have been consistently reliable. We completely understand how frustrating that can be, especially when you need it to work on the go. Please feel free to contact our support team or an authorized VanMoof service partner to get this thoroughly checked.
We really appreciate you taking the time to share your experience and we're here to help.
Delivery times are inaccurate
Delivery times are inaccurate. VanMoof specifies a period during which the S6 will be delivered, but three weeks after the planned delivery date, it still hasn't arrived.
October 24, 2025
Reply from VanMoof
Hello and thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about your experience and understand how frustrating it is to wait longer than expected for your new S6. We’ve recently updated the expected delivery dates on our website to provide more accurate timelines and better transparency.
Thank you for your patience, we truly appreciate your understanding as we work to get your bike to you as soon as possible.
Everything will be fine now
In fact, the S6 only worked on the first day. It took a whole 4 km before the motor stopped providing assistance.
The dealer's workshop was unable to repair the fault, so the bike had to be sent in. Apparently, I am now supposed to get another S6. The dealer has not yet been able to give me a date for this. I actually thought that the new bikes from van Moof would be more reliable than the old ones. Some years ago I had already this experience with the S2. Obviously, I was wrong!
October 20, 2025
Reply from VanMoof
Hello Dirk, thank you for sharing your experience with us.
We’re very sorry that your experience with your S6 has been impacted by this issue. We completely understand how disappointing this must be. While our team is actively working on a fix, we encourage you to stay in close contact with your local partner. Rest assured, we are committed to ensuring this is resolved as quickly as possible.
More than happy with my S6
Even better than the VanMoof S3 with the new features.
More than happy with my S6!!
October 17, 2025
Reply from VanMoof
Hello Claire, thank you for your positive feedback, we're very glad that you're enjoying your S6.
Happy Riding!
Van Moof is the best
I am the proud owner of an S5 and my girlfriend has an A5. The Van Moof cannot be compared to any other e-bikes on the Dutch market. The finish alone is incredible—no wires, nothing. The design is 100% unique, and the new 6 series is even more beautiful, with no welds on the frame. Yes, you shouldn't have any problems with the cartridge or other electrical components. Hopefully, the new owner (McLaren) is aware of this and they will be easier to obtain. But the bike is unique, truly a riding experience you will never forget.
October 31, 2025
Unprompted review
Reply from VanMoof
Hello Aldo,
Thank you for your insightful review. It’s wonderful to know how much you and your girlfriend appreciate your VanMoofs! We truly value your positive feedback regarding the design and riding experience. That sleek appearance is precisely what we aim for.
We also appreciate your comments on the components and cartridge availability.
Wishing you many more enjoyable rides together!
Gorgeous ...
I love my new VanMoof S6.
It has a great feeling.
The design is gorgeous.
I always feel happy when I climb up the bike and start on the road.
I feel different.
I feel great.
Thanks VanMoof!
October 17, 2025
Reply from VanMoof
Hello Martin,
It's fantastic to hear that! We are delighted that your S6 brings you so much happiness with each ride. This is precisely the experience we aim for all VanMoof riders to have. We appreciate you sharing your excitement, and may you enjoy every smooth and stylish kilometer ahead!
Very good bike and a big experience to…
Very good bike and a big experience to cycle through the city. The Boost Button is the best there is. And the bike is very very smooth and quiet.
October 16, 2025
Reply from VanMoof
Hello Gerald, thank you for your feedback! We're truly happy that you're overall happy with your bike.
Have fun Riding!
Motor and buttons acting weird after 1,5 week
I love the look of the new bike and if it works it works perfectly! However, I received my bike 2 weeks ago and already have some problems. My buttons needed replacement in the first week and now my bike is acting like a stubborn horse… It will sometimes go slow and then all of a sudden (without paddling faster) it goes really fast. Might be the rain or the motor but not happy as I have the bike since 2 weeks!!!
October 29, 2025
Reply from VanMoof
Hello,
We completely understand that it’s frustrating to experience issues so soon with your bike. Let’s get this sorted as quickly as possible. You can visit one of our service partners first. They’re well equipped to take a closer look and help on the spot.
If that’s not an option, please reach out to our support team through the online form on our website and include as many details as possible about the issue. That way, we can help troubleshoot right away and get your ride back to feeling smooth again.
Love the bike, not service
Love the bike. Locations for servicing the bike - not so much.
October 11, 2025
Reply from VanMoof
Hello Lawrence, thank you so much for your honest feedback.
We're glad that you're happy with your bike and we truly appreciate your feedback about our service partner availability. Please rest assured that we're continuously expanding our network and we hope to offer convenient repair options in your location as well.
Thank you for taking the time to share your feedback with us, happy Riding!
Wonderful bike
Wonderful bike, love the design what is more elegant than the S3 that I had before.
October 10, 2025
Reply from VanMoof
Hello Harno,
It’s wonderful to hear! We’re pleased that you’re appreciating the stylish design and the riding experience. Thank you for being a part of the VanMoof community. Here’s to many more rides in the future!
Mixed Bag
Pro:
new colour (blue) is really beautiful.
all the good ideas from S5 now actually work smoothly and all the time.
Battery also seems better but if you go fast it is 50km max, not 60-120.
Con:
No exiting new features compared to S5
When battery is low it not only cuts the motor but you can't use the kicklock anymore - very bad idea.
No chance for US mode anymore ....makes it very slow compared to an S5.
October 7, 2025
Reply from VanMoof
Hello Jan,
Thank you very much for your insightful review! It's wonderful to know that you are pleased with the new blue finish and the enhanced performance of your bike. We truly value your feedback, as it provides important insights for our product team while we continue to enhance the riding experience. We appreciate you taking the time to share your genuine thoughts and for choosing to ride VanMoof!
Reply from VanMoof
Hello Robin, thank you for your feedback, we're very glad that you're happy with your bike.
Happy Riding!
Great experience
Great experience. Especially the boost button. Next time for sure a VanMoof. I had bought the S3 in December 2020 . Renewed the brake system and tyres. The only bad things on the bike which i have changed.
October 23, 2025
Unprompted review
Reply from VanMoof
Hello Wilco, thank you for sharing your feedback with us, we're thrilled that you're happy with your bike.
Happy Riding!
Beautiful bike with great tech
Beautiful bike with great tech and a wonderful ride (Smooth gear shifting and great power applied), unfortunately the spacers I ordered after the initial purchase do not fit, and missed the route planner in the app( it coming still) but otherwise a really great electric bike. Worth the investment.
October 8, 2025
Reply from VanMoof
Hello Justin, thank you for your feedback, we're very happy that you're satisfied with your new bike.
Regarding the spacers, please fell free to contact our support or a VanMoof service partner to confirm compatibility.
Thank you again for taking the time to share your feedback with us, happy Riding!
Very bad in 2 weeks my brand new bike…
Very bad in 2 weeks my brand new bike is broken. And now I m waiting for a month what’s going to happen. I m very very disappointed!!!
October 8, 2025
Reply from VanMoof
Hello, thank you for sharing your feedback with us. We’re truly so sorry to hear about your experience, we completely understand how disappointing and frustrating this must feel, especially with a brand-new bike. That’s absolutely not the experience we want for our riders.
We see that you have already reached out to our support, we will make sure to assist you as soon as possible.
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