I purchased the Vanguard Alta Sky 42 and could not be happier with it. My genre is mainly birding but also landscape so I needed something to hold a long lens and others also. I use OM Systems and thi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Information provided by various external sources
VANGUARD is a global leader in high-quality, award winning photo-video accessories (tripods, monopods, ball heads, camera bags and cases) and sporting optics (binoculars and spotting scopes).
Contact info
BH23 6NX, United Kingdom
- 01202 651281
- info@vanguardworld.co.uk
- www.vanguardworld.co.uk
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First Rate Camera Bag
I purchased the Vanguard Alta Sky 42 and could not be happier with it. My genre is mainly birding but also landscape so I needed something to hold a long lens and others also. I use OM Systems and this holds the 150-400mm (Big White) nicely along with other lenses that are needed and camera bodies. There is space for other accessories plus facilities to attach monopod/tripod. There is even a pull out waterproof cover. Altogether, a first rate camera bag.
Arrived in good time
Arrived in good time. I haven't been able to use the products much yet
I’ve purchased a lot of VanGuard over…
I’ve purchased a lot of VanGuard over the years and their after care service and parts department are absolutely fantastic and so helpful.
Thank you very much Phil
Excellent quality items.
Excellent quality items.
I have several Vanguard tripods and bags and each one has excellent build quality and functionality. Their products are definitely built to last, you certainly get what you pay for with Vanguard. Top quality.
Quick service.
Vanguard Endeavor ED Binoculars - Defective Eye Cup
I had to contact Vanguard as one of the eye cups on my set of Vanguard Endeavor ED Binoculars had become defective.
The team at Vanguard were great and the service and support provided was second to none.
They helped in identifying the defective part, spoke to me and sent a video on how to replace the part, had the part mailed out the same day and it arrived with me the next day.
Brilliant customer service and support.
I have ordered and paid for a…
I have ordered and paid for a Binocular. But they shipped the same but not delivered and returned. It’s not my fault. After I have contacted through mail and WhatsApp to a person named Liz. But her response was very poor. Now almost two months over. They never reship or refund my money. My order number is ORDER #7936. Paid 200£. It was a bad experience. If anyone responsible other than this Liz. Please respond.

Reply from Vanguard World UK
Tripod head exceeded my expectation
Tripod head exceeded my expectation. Absolutely solid construction.
Will be buying all my tripods and bags from Vanguard in the future.

Reply from Vanguard World UK
Fantastic customer service.
I had a minor technical issue with a pair of binoculars I had purchased a couple of years previously. I contacted the customer service department at Vanguard, who asked me to send them the binoculars, telling me they had a lifetime guarantee. I did so, and expected to be told the cost of a repair. Instead, they sent me a brand new pair and apologised for the issue experienced - absolutely no quibble or delay. They also send me back a protective case I had sent the original binoculars in.
Unbelievable service from Vanguard - so unusual in today's world!
Can't praise them enough for their response to my issue, and it has encouraged me to promote the brand to anyone looking to buy a quality, value for money pair of binoculars, in the secure knowledge that use of them will be hastle free.
Brilliant customer service
I purchased a Veo Select 41 backpack which has given me great service, it's a comfortable and versatile pack that carries all of my M43 kit easily.
Unfortunately one of the corner seams had started to split and fray, when I contacted the customer services by email and sent in photos of the bag, Emma then promptly replied to tell me that she had organised a replacement bag to be dispatched to me within two days.
Outstanding customer service, thank you.
I bought a bigger tripod because of I…
I bought a bigger tripod because of I needed more height but the ball head wasn’t man enough to hold my Nikon 600 mm so I purchased a different ball head as well at a good price the only thing is the rubber feet on the tripod are hard to get off so I can change them to spikes little bit of pulling required to remove them but in the end I got the rubber feet off to charge them but all in all everything is ok regardless delivery was quick and easy ordering was great no problem and customer service was fantastic thank you
Quality
Bought straight from vanguardworld, recieved the tripod and head very swiftly. Both are of excellent quality, easily holding my astro rig steady. Also fantastic for wildlife, the detachable monopod is a game changer.
Excellent customer service
Excellent customer service.
Sometimes the best way to evaluate a company is by how they deal with problems. There was an issue with the postal service which was not their fault. I was due to leave the country in a matter of days. Vanguard resent the two bags I had ordered by urgent delivery to ensure I got them before my flight. They kept me updated by telephone and text. Excellent customer service!
Camera Bag Clearance
Purchased a clearance backpack. Excellent value, delivered promptly and well packaged
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







