Customer service is responsive and helpful, no issues there. I really like the clothing I've received, I think it's good quality. My only issue is that sizing is tricky to figure out. I used my measur... See more
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About Utsav Fashion
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Customers’ happiness is Utsav's priority! Hence, on their demand, we custom-stitch jaw-dropping Lehengas, Salwar Kameez, Kurta Pajamas, etc. All of these are available site-wide in varied designs, hues, as well as sizes. Our skilled team assures quick dispatch of this perfect galore, allowing timely delivery of customer orders.
Further, we have prepared a curation of our range by colors, festivals, zodiac signs, body types, and more. This makes shopping easy. The aim is to increase customers' comfort and satisfaction. We wish them to feel at ease while shopping with us!
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Replied to 5% of negative reviews
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Love the dress - but got the length wrong.
Love the dress. After back and forth conversation on the sizing, they got everything right but the length.
I still don’t know which of the measurements they ask me for was wrong. Trying to work it out with them now.
The price of the dress was quite reasonable and I want to re-order. I just don’t know how to do and get the right length.
The salwar style was not as depicted.
The salwar style, quality and fitting were not exactly great for the price paid.
Item arrived stained and terrible customer service
The customer service is really poor. Ordered an item which stated "free shipping" to the UK. The item came but had an £80 import charge which I had to pay. This delayed me getting the item delivered which meant the delivery took place when I was on holiday.
Once I returned and opened the package, I noticed the garment had a stain on it. I informed customer service only for them to tell me that I needed to report this within 48 hours and there was nothing they could do.
Really poor experience. I don't expect a £200 item of clothing to arrive stained. Would steer clear of this company.
Beautiful color beige lahenga
Beautiful color beige lahenga, great fitting and material.
Unsatisfactory & poor service
First, I was charged for shipping even though it’s free shipping, and after complaining about it, no refund but credit to other items to purchase. If I do not buy, I lost my shipping charges.
Second, the item I purchased was for size 40. It’s nice outfit but the pant is too short and does not seem like the right size. It’s very tough to return plus I got charged for custom duty and etc. almost 60% of cost. I am not happy and unsatisfied.
The discounts are for cheap option only…
The discounts are for cheap option only should have option to pick shipping or stitching. it automatically populates cheaper discount.
Easy to navigate the web site.
Very prompt responses and actions with…
Very prompt responses and actions with accuracy.
Necklace pieces fall off VERY easily!
Necklace pieces fall off VERY easily. Not a good investment. Clothes are well made.
Great Team Work
You guys are very helpful, my phone no needs to be updated . With your help I was able to get it done, so I can get the outfit I needed. Thanks
very fast shipping after order received…
very fast shipping after order received in four day.
very good material and as per describe. Thank you very much
Good kurta but pants are way too tight.
Kurta was good quality and true to the size mentioned, but the pants were way too tight on the thighs. I gave the pants to my brother in law who is 2 sizes smaller than me but it was too tight for him as well. I just had to buy a new white salwar from my local store to go with the kurta.
Horrible customer service
Horrible customer service. Received my item extremely late so had to go elsewhere to purchase a similar item for the event I was attending. They refused to let me return the item that I still haven’t even received yet 3 weeks after I ordered.
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