Utsav Fashion Reviews 4,130

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 171 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting that items are well-made, sturdy, and often exceed expectations compared to online images. Many people appreciate the wide variety of collections, beautiful designs, and the overall excellent service provided, with some highlighting the efficiency and helpfulness of communication regarding order status and delivery. However, some people were dissatisfied with aspects of their order and delivery. Issues included receiving items that differed from pictures, sizing discrepancies leading to ill-fitting garments, and problems with incorrect shipping addresses. A few customers also mentioned concerns about expensive shipping charges and occasional delays in delivery, with some orders arriving later than expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Customers praise the breathtaking... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the fine workmanship, rich fabrics,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy and effortless... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers praise timely delivery, secure... See more

Service

People report positive experiences with service. Customers consistently praise the promptness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service is responsive and helpful, no issues there. I really like the clothing I've received, I think it's good quality. My only issue is that sizing is tricky to figure out. I used my measur... See more

Rated 4 out of 5 stars

It was done well. More beadwork on salwar and dupatta would have enhanced the outfit. I like that it’s darker makes it look better. Different dupatta than picture which disappointed. Overall nice

Rated 5 out of 5 stars

Many choices available and good prices! Merchandise purchase was simple and delivery arrived earlier than expected! Good email communication for status of order from placement to shipment. Product wa... See more

Rated 5 out of 5 stars

All three sets i ordered were well made, cost effective, and were delivered in good packaging. I wish the stitching costs were a little lower though. When one of the orders needed additional time for... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Plus Size Clothing Store
  4. Women's Clothing Store

About Utsav Fashion

Written by the company

Utsav Fashion is a one-stop-shop for the latest Indian fashion. We envisage ourselves as the best by providing rich Indian artistry with a contemporary touch.

Customers’ happiness is Utsav's priority! Hence, on their demand, we custom-stitch jaw-dropping Lehengas, Salwar Kameez, Kurta Pajamas, etc. All of these are available site-wide in varied designs, hues, as well as sizes. Our skilled team assures quick dispatch of this perfect galore, allowing timely delivery of customer orders.

Further, we have prepared a curation of our range by colors, festivals, zodiac signs, body types, and more. This makes shopping easy. The aim is to increase customers' comfort and satisfaction. We wish them to feel at ease while shopping with us!

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Replied to 5% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Love the dress - but got the length wrong.

Love the dress. After back and forth conversation on the sizing, they got everything right but the length.

I still don’t know which of the measurements they ask me for was wrong. Trying to work it out with them now.

The price of the dress was quite reasonable and I want to re-order. I just don’t know how to do and get the right length.

April 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Item arrived stained and terrible customer service

The customer service is really poor. Ordered an item which stated "free shipping" to the UK. The item came but had an £80 import charge which I had to pay. This delayed me getting the item delivered which meant the delivery took place when I was on holiday.
Once I returned and opened the package, I noticed the garment had a stain on it. I informed customer service only for them to tell me that I needed to report this within 48 hours and there was nothing they could do.
Really poor experience. I don't expect a £200 item of clothing to arrive stained. Would steer clear of this company.

April 25, 2025
Unprompted review
Rated 2 out of 5 stars

Unsatisfactory & poor service

First, I was charged for shipping even though it’s free shipping, and after complaining about it, no refund but credit to other items to purchase. If I do not buy, I lost my shipping charges.
Second, the item I purchased was for size 40. It’s nice outfit but the pant is too short and does not seem like the right size. It’s very tough to return plus I got charged for custom duty and etc. almost 60% of cost. I am not happy and unsatisfied.

April 9, 2025
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Rated 5 out of 5 stars

Great Team Work

You guys are very helpful, my phone no needs to be updated . With your help I was able to get it done, so I can get the outfit I needed. Thanks

April 17, 2025
Rated 5 out of 5 stars

Great

All orders were placed on time and hope the delivery is fast and efficient .

April 16, 2025
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Rated 2 out of 5 stars

Good kurta but pants are way too tight.

Kurta was good quality and true to the size mentioned, but the pants were way too tight on the thighs. I gave the pants to my brother in law who is 2 sizes smaller than me but it was too tight for him as well. I just had to buy a new white salwar from my local store to go with the kurta.

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Received my item extremely late so had to go elsewhere to purchase a similar item for the event I was attending. They refused to let me return the item that I still haven’t even received yet 3 weeks after I ordered.

April 14, 2025
Unprompted review

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