US CAR-GO FREIGHT LOGISTICS Reviews 241

Worked with Amber for transport of a vehicle. She always responded quickly and had constant communication with us. Not many brokers have great communication so I appreciate that about Amber. Thanks again!

I want to express my gratitude to Mr. Adam Tran for all his help and professionalism. He has helped me to transport my car to different location where I am working. I got the quote in less than an hour, and the coordination was smoothly and with the fee agreed. I like that there were no hidden costs. I 100% recommend. US CAR-GO FREIGHT Thank you again.

Good service

They moved my car very quickly, and it arrived in perfect condition. I really appreciate their service. I worked with Bruce Davis, who provided me with an accurate pickup and delivery time frame—exactly what I needed. Highly recommend this guy; he clearly has a lot of experience.

I had a very frustrating experience with US CAR GO FREIGHT. Initially, Bruce agreed to a price for transporting my vehicle, and everything seemed set. However, on the day of pickup, they informed me that they required more money in order to proceed. This sudden price hike was not only unprofessional but also left me in a difficult situation. I lost both valuable time and money because of their misleading tactics.

It’s clear that their business practices are unethical and not trustworthy. I strongly advise against using this service, as they seem to prioritize getting more money from customers at the last minute rather than honoring agreements and providing transparent service. Save yourself the hassle and go with a more reliable company.

Adam is fantastic and very helpful

The reason that it make my experience great that they helped me out for which I wanted, and the timeframe that I asked for

Price was better than many other carriers. The representative, Adam Tran, was responsive and informative and easy to work with. My van was shipped from CA to IN in the middle of winter in just a few days with no damage.

Adam Tran made me pay double the price and didn’t tell me until the day my vehicle was supposed to be picked up ,and he lied to me several times saying the price would not change , he had the intention on scamming me for the day I really needed it and I’m us millitary , terrible person

scam company I left the negative rating and they respond me with complete lie that and said that I did not communicate with the delivery contact and I can call them and discuss all the situation but
1. Delivery was a sheriff and we can not hold this car in the trailer because driver can be arested
2. Broker send him the money when the driver was at delivery but this is wire transfer it can be the next day we can not wait till next day
3. They blame me because I did not call them. I tried Amy blocked me at all
4. I worked with this company few times. They never give you compensation and does not have responsability for the loads but THEY NEVER FORGET TO ASK YOU ABOUT 50$ DISCOUNT BECAUSE CUSTOMER "VERY TIGHT OF THE BUDGET"!

I never write reviews, so buckle up.

TL;DR: DO NOT USE THIS COMPANY

Horrific experience, start to finish. I'm first quoted $200 for "door-to-door" service (pick up / drop off) and sign a contract for this stated rate followed by a $100 deposit. An hour later, I'm told the rate is now $300 , "99% of the time we are able to honor the quote but right now we can't because of driver scarcity." I neglected to read other reviews prior to booking with this company which was a mistake on my end as this flavor of bait and switch is their modus operandi.

BUT WAIT THERE'S MORE:

Ok, well I need the car transported ASAP, so I reluctantly agree to the new rate. Not much else I can do on such short notice. Seems to be the case for everyone.

For some reason the contact coordinating the pick up and drop off on behalf of US Car-Go Freight, Amy Hill, decides to offer the tow to two different companies without my knowledge.

The first company doesn't reach out but intends to pick-up the vehicle today, while drop-off can't happen until tomorrow. This is the company Amy shares with me. Again, they never reached out to me. Amy never shared their intention of picking up the car today, so I'm completely in the dark.

A different, second company DOES reach out to me and is adamant they will be picking up the car tomorrow (which is what I had preferred).

This second company calls the garage where the vehicle is located to let them know they'll be picking it up, while the first company just shows up to the garage ready to pick up the vehicle completely unannounced.

I get a confused call from my contact at the garage asking who this company is, as he just got off the phone with company number two. I obviously hadn't heard from them either and was unaware of their plans to pick up the car today.

Queue an absolute cluster that I'm left to figure out:

Why on earth would you offer the tow to two companies and not tell me? Why too are you pushing so hard for the car to be picked up today when it can't be delivered / dropped off until tomorrow? I'm just supposed release my (expensive) car to a random tow company who will take it overnight to an undisclosed location? This part makes zero sense to me.

The car, for reference, is a 1979 Ford Bronco. She is beauty, she is grace, and she deserves a tow truck driver that understands enough English to know how to put the damn car in gear when he's trying to back it off the trailer. 4 times I told him what to do, 4 times he jammed and sputtered.

Start to finish, this was an absolute masterclass in how to earn a 1 star review on Google.

I will never use this company, strongly encourage anyone reading this to NEVER use this company, and will have to assume you are illiterate if you choose not to heed this advice.

My assumption for their ruined but continued existence is
(1) Customers are far and away one-time only (who would ever use this company twice?)
(2) Damages are too small to pursue meaningful criminal or civil damages (not worth the headache)
(3) Laws vary by state (which is convenient for an intranational shipping company)
(4) The legal criteria for a true bait and switch are just strict enough to buoy this god awful excuse of a transportation company

Car-Go Freight, find god.

I'd highly recommend them to ship your vehicle, they are reliable, respectful and know what they are doing. So if you have a vehicle that needs to be shipped give them a call. Super fast delivery and great customer service. Very nice people excellent at hauling vehicles. Most affordable pricing of all companies we looked at. Will definitely use this company again. Thanks

Within minutes I was inundated with quotes. I called Samantha as her quote was the best and he had a driver to me within minutes. The driver helped jump the car and got it from A to B without issue. I highly recommend this company and will do business again.

This company is outstanding!! The real quote from the beginning (not a low one to grab your business), on time, flawless service and communication that’s hard to find anymore. Finally a company with integrity, what a pleasure doing business with them.

I recently had the pleasure of using US CARGO Freight's service, and I couldn't be more impressed! From the moment I booked, everything was seamless. AMY HILL was incredibly professional, punctual, and made sure I felt comfortable throughout the entire journey. The vehicle was spotless and well-maintained, ensuring a smooth and pleasant ride. AMY went above and beyond to accommodate my schedule and even offered helpful tips about the area. I truly appreciated his attention to detail and excellent customer service. I highly recommend US CARGO Freight to anyone looking for a reliable, stress-free experience!

Being separated from my car is a nervous ordeal. Steve communicated well and answered all my questions. Their reasonable price was a bonus. I received my car in one piece, thanks again.

It was a great experience working with Bruce Davis. He guided me through every step wisely and provided me with a driver for $1200, which seemed a bit high, but the delivery took 5 days. Overall, I would say I would ship with him again if the need arises.

They quoted me 750.00 a couple of weeks prior to pickup. At pick up the price was 1400.00. This is what they do, underbid and jack up the price when you have no time to find a new carrier. DO NOT USE THIS COMPANY. SCAM WARNING.

I had a very disappointing experience with this company. Initially, I was quoted $700 for the transportation of my car from NYC to Texas. However, as the time approached, I was informed that due to a lack of drivers because of bad weather, the cost would increase to $1200, requiring $900 at delivery.

I received text message promising that my car would be delivered on time and that everything was set, but the delivery was still late. I regret not reading reviews before making my deposit. Based on my experience, I would caution others to thoroughly research and consider alternatives before committing to their services.