Absolutely delighted with our new Patio Doors What a brilliant company totally transparent with a fantastic choice and the price was amazing
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Firstly - no pushy sales pitch. Got my quote, happy with the price , 4’weeks for installation date. Arrived at 8:30am, left at 6:30pm. Absolutely delighted with the end result, 6 news windows and... See more
Company replied
Once again the uPVC Company have came up Trumps. Fitted our previous doors 14/15 years ago. Done All our lovely Double glazing windows 6 year ago and have just Fitted our beautiful Front and Back door... See more
Company replied
New door and side panel have made such a difference to old one. I got a black door on outside and white inside. Had large glass side panel removed as it was dated and I didn't like it. Excellent custo... See more
Company replied
Company details
- Double Glazing Installer
- Door Manufacturer
- PVC Industry
- PVC Windows Supplier
- Window Installation Service
- Window Supplier
Written by the company
From small beginnings The UPVC Company is now one of Scotland’s largest window & door installers. Over 20 years ago Jim McGill recognised that companies were charging highly inflated prices for UPVC windows and doors. With a loan from the Prince’s Trust he started to manufacture windows & doors from a small unit in Uddingston and offered Customers a top quality product at realistic prices. The business went from strength to strength and within 5 years moved to bigger premises to meet demand for their products. The UPVC Company now employs over 70 people and all doors & windows are made using some of the latest technology and production techniques in their bespoke factory in Wishaw. The materials used in manufacture are to British Standards or higher and all products are made to the latest safety and security standards and are fully guaranteed for TEN Years. All windows have gas filled energy efficient low E glass & warm-edge spacer to further reduce heat loss saving not only money but also reducing energy usage in the home. As well as windows, over 500 door styles are available and we also have a full range of French, Patio & Bi-fold Doors to give you easy access to your garden so you can take maximum advantage of the spring and summer weather. We cover the Central belt of Scotland and have supplied over 200,000 customers with new windows and/or doors. The company's sales and installation teams are highly trained in identifying the best product for each customers’ needs and making sure that the whole process runs smoothly from start to finish. “We never compromise on quality and part of the service is that customers are not asked to part with a penny until they are completely satisfied. Our after-sales service is also second to none and I offer my personal guarantee that customer satisfaction is given the number one priority in this company.” Says Jim McGill the MD. “I believe in offering top quality at a realistic, fixed price,”
Contact info
Units 1&2 Etna Industrial Estate, Craigneuk, Wishaw, ML2 7XQ, Glasgow, United Kingdom
- 0800 328 2228
- enquiries@upvccompany.co.uk
- www.upvccompany.co.uk
4.4
Excellent
960 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Happy customer
Second time I've used this company & they've been great both times. Communication has been quick & consistent (one small hiccup but the guy who came round couldnt apologise enough)... no hard sales tactics from Robin either who came round to do the quote unlike the other two companies who quoted me.
As for the work itself, the guys did a great job. They just got on with it, even taking away the old window blind and leaving clean coffee cups! Hope to get them back next year to get the other windows done. Happy with the work and happy with the price. Would def recommend.
October 3, 2024
Unprompted review
Reply from UPVC Company
Hi Anna,
Thank you for taking the time to write your kind review, it’s appreciated.
Thanks again for coming back to us for your new windows and doors.
Colin our after sales engineer is a credit to the company there is nothing he can’t fix he has worked with the company for over 20 years sorting out any problems our customers have.Robin our sales man gives all our valued customer s the best possible price from the beginning not like other companies start off high then call their boss to get a further discount.Stephen and Jimmy ( the fitters) are very professional leaving a fist class job tidying your home and leaving it in perfect condition.As you know Anna we don’t ask for deposits or any money up front until you are 100% happy with the job and only then we ask for the money and provide you with your 15 year guarantee.
Thanks for the business.
Jim McGill
Managing director
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I have waited a month before giving a…
I have waited a month before giving a review just incase of any unforeseen hitches or issues. Well the workmen arrived spot on time and their first job was to put down dust sheets from the front door up the stairs and in the bedrooms where they would be working and walking. Once they were finished they cleaned up everything and nothing was left behind and most of all no mess, not even on my driveway, they treated my property with the utmost respect. The finish was just amazing, even the window sills were a bit shorter and there was a small gap where they filled this gap in to perfection, no residue left over apart from a smooth surface which could be painted after given the drying time. I can't really say enough about the UPVC Company, these guys are what you call professionals in every way possible. I'm still in awe about how well they have done my windows and French door the finishing touches. I would certainly recommend them and there prices are value for money, quality and great workmanship.
September 10, 2024
Unprompted review
Reply from UPVC Company
Hi Anna,
Thank you for taking the time to write your very kind review, it’s appreciated.
I’m delighted you’re more than happy with your new windows and doors and we provided a first class service.
We try our very best to tick all the boxes and ensure you get the service you deserve as a valued customer and thanks again for recommending your family to us.
Thanks again Anna for the business we really do appreciate it.
Jim McGill
Managing director
I had a call to confirm details about…
I had a call to confirm details about an hour after making an order which was great as I’d made a few errors!
September 27, 2024
Reply from UPVC Company
Hi Caroline,
Thank you for taking the time to write your kind review it’s appreciated.
As one of the largest manufacturing company’s we are now supplying Upvc windows, doors, french doors and patio doors throughout the uk at unbeatable prices and now with free delivery.
Thanks again for the business.
Jim mcgill
Managing director
New windows and doors
Great from start to finish. All staff friendly and courteous. I used them before around ten years ago and was more than happy to use them again. The salesman arrived when he said he would , told us he’d give us a straightforward price with no follow up calls offering extra discounts. (The others all did this despite being informed of serious family illness and subsequent bereavement) . Windows and doors fitted within promised timescales with great service. Delighted and would definitely recommend UPVC Company
September 30, 2024
Unprompted review
Reply from UPVC Company
Hi Mr Thomson,
Thank you for taking the time to write your kind review it’s appreciated.
I’m delighted your more than happy with your new windows and doors and Iain gave you a great price.Only last week we saved an elderly couple £10.000 on new windows and doors and that was the same scenario salesman calling his boss for so called discounts, it certainly pays to shop around.
Thanks again for the business Mr Thomson.
Jim mcgill
Managing director
Excellent price for windows and doors…
Excellent price for windows and doors compared to others
Polite installers quick and efficient
Overall I would recommend this company
September 26, 2024
Unprompted review
Reply from UPVC Company
Hi Mr/Mrs James,
Thank you for taking the time to write your kind review, it’s appreciated.
I’m delighted your more than happy with your new windows and doors and you got a good price.We try our best to provide a first class service from start to finish and as you know we don’t ask for a single penny until satisfied.
Thanks again for the business.
Jim McGill
Managing director
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Very unhappy with the service from this company!
Our experience with UPVC Company has sadly been very poor. 2 months on from our date of order we have yet to receive anything. We called the company multiple times to be told they were being delivered, to then call again a few days later and they had not even been made yet. This week we have been told the items are being picked up by a courier but having just got off the phone to them there is no tracking number or confirmation they have been dispatched. We have ordered 7 windows in total and lined up tradesmen off the back of the original delivery dates so not only has this been a major inconvenience but we have also suffered financial ramifications. This experience has been very bad and full of lies from their customer service team, which is infuriating and unjust!
September 27, 2024
Unprompted review
Reply from UPVC Company
Hi Kate
I am very sorry the level of service you have had has not been to our usual standard. We have had several issues with you order from suppliers and from our carriers which have extended your delivery past our normal 4 weeks most of which have been outside our control.
I hope you have now received your order in good condition and can only apologize for the inconvenience caused.
jim Mcgill MD
Used The UPVC Company twice now!
I have used The UPVC Company twice in recent years and did not hesitate to contact them the second time after my good initial experience. They are professional, no nonsense and their products are definitely high quality . I would not hesitate to recommend them !
August 1, 2024
Unprompted review
Reply from UPVC Company
Hi,
Thank you for taking the time to write your kind review it’s appreciated.
We must be doing something right as you keep coming back to us lol.
I’m delighted you’re more than happy again with the service we have provided for you. We try our very best to give all our valued customers top quality products at very reasonable prices with not a single penny to pay until they are 100% satisfied.
Thanks again for all the business you have gave us over the years, we really do appreciate it.
Jim mcgill
Managing director
Great product many thanks.
September 13, 2024
Reply from UPVC Company
Hi Alexander,
Thank you for taking the time to write your review.
We only use the best products, VEKA profile to ensure you get top quality windows and doors.
Thanks again for the business.
Jim mcgill
Managing director
Excellent products and service, delighted
Delighted with our new windows and doors, couldn’t be happier with the whole experience from start to finish. From the initial quote and survey to installation, customer care and after-service, everyone we dealt with have been so helpful, friendly and professional. I would highly recommend UPVC Company and would definitely use them again .
August 8, 2024
Unprompted review
Reply from UPVC Company
Hi Kirsty,
Thank you for taking the time to write your kind review, it’s appreciated.
I’m delighted you’re more than happy with everything from start to finish and the fitters done a good job ensuring your home was left clean and tidy.
Thanks again for the business Kirsty.
Jim mcgill
Managing director
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Outstanding from start to finish
Outstanding from start to finish. Very professional … initial visit, quote, measuring and fitting all conducted seamlessly. Kept informed of process and timetable. From my first enquiry to fitting was approximately 5 weeks.
Very pleased with the company, workmanship and the windows and door are fantastic … would definitely recommend and use again.
September 5, 2024
Unprompted review
Reply from UPVC Company
Hi Michael,
Thank you for taking the time to write your kind review, it’s appreciated.
I’m delighted you and your wife are happy with your new windows and doors.
We try our very best Michael to provide a first class service from start to finish giving all our valued customer a great quality product at reasonable prices and as you know nothing to pay until satisfied.
It was my pleasure to help the fitters fit your new windows.
Thanks again for the business.
Jim McGill
Managing director
Great company
We have used the UPVC Door Company for many years and have always found them to be very professional with excellent customer service . Highly recommended
September 2, 2024
Unprompted review
Reply from UPVC Company
Hi Brian,
Thank you for taking the time to write your kind review, it’s appreciated.
Thanks again for the business Brian, that’s over 25 years we have provided hundreds of windows and doors to all your properties and you have been the very best customer we have ever had and thank you for that.
All the best to you and your family.
Jim mcgill
Managing director
Door and Windows Install
Had windows and door installed after recommendation through family. They were accommodating to fit us in with a tight deadline and kept us updated after the initial quote and survey. Install job only took two days, came back out after we looked over everything too and finish looks great.
August 13, 2024
Unprompted review
Reply from UPVC Company
Hi Ramsay,
Thank you for taking the time to write your kind review, it’s appreciated.
I’m delighted you’re happy with your new windows and back door and we have provided a good service.
I wish you all the best in your new home.
Thanks again Ramsay.
Jim McGill
Managing director
Reply from UPVC Company
Hi Mark,
Thank you for taking the time to write your kind review, it's appreciated.
I'm delighted your happy with our service.
Thanks again.
Jim Mcgill
managing director
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Purchased supply only. Great product.
I ordered supply only. Staff was always very available and all detailes where explained professionally. I received exactly what expected. Very happy with the windows.
August 22, 2024
Unprompted review
Reply from UPVC Company
Hi,
Thank you for taking the time to write your kind review.
We now supply Upvc windows, doors, French, Patio, and bi fold doors throughout the Uk, all at fantastic prices with free delivery.
All manufactured direct from the factory, using only the best possible products (Veka profile) saving all our valuable customers a fortune.
Thanks again for the business.
Jim Mcgill
Managing director
Easy website to use and helpful on the…
Easy website to use and helpful on the phone when I needed to check some details
August 19, 2024
Reply from UPVC Company
Hi,
Thank you for taking the time to write your kind review.
Now one of Scotland's largest manufacturing window and door companies with over 30 years experience looking after all our customer needs.
Thanks again for the business.
Jim Mcgill
Managing director
Overall brilliant Recommend 👏
The Experience from start to finish was fantastic great communication explaining options and prices. The guys came out measured up and windows fitted a few weeks later. They did a fantastic job windows look the part workmen were very clean and tidy and stayed on job till it was completed. Absolutely delighted with the work carried out I will be using them again shortly for a front and back door. Do you yourself a favour if your looking for windows or doors definitely check out Upvc company overall I would rate them 10/10 no issues
August 2, 2024
Unprompted review
Reply from UPVC Company
Hi Marty,
Thank you for taking the time to write your kind review, it’s appreciated.
I’m delighted you’re more than happy with your new windows and from start to finish we have provided a first class service.
Thanks again for the business.
Jim mcgill
Managing director
Excellent
Excellent - easy ordering, great price and great delivery service
August 13, 2024
Unprompted review
Reply from UPVC Company
Hi Adam,
Thank you for taking the time to write your kind review, it's appreciated.
From start to finish we look after all our valued customers ensuring they get the very best service possible. We now have another 5 vans delivering throughout the Uk meeting all our delivery times.
Thanks again for the business.
Jim Mcgill
Managing director
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Excellent service and excellent product
Excellent service and excellent product.
We had some issues with delivery which were not the fault of the company, and they were so helpful in sorting it out.
Very pleased with the window. We're now going to order two more
July 2, 2024
Unprompted review
Reply from UPVC Company
Hi Mr Marsden,
Thank you for taking the time to write your kind review, it’s appreciated.
I’m delighted we got their in the end and your more than happy with your new windows. Please accept my apologies for any inconvenience caused.
Jim mcgill
Managing director
Another very professional installation…
Another very professional installation 8 windows and French doors fitted within 2 day the finish was off high standard and made a massive difference to my home. Jim, steph and Colin worked continuously with an eye for perfection and treated my home with respect and ensured all areas were covered and all rubbish and old windows were removed. With the peace of mind with a full warrantee and competitively priced I couldn’t be happier. Thank you very much for transforming my home
August 1, 2024
Unprompted review
Reply from UPVC Company
Hi Mr Gray,
Thank you for taking the time to write your kind review, it’s appreciated.
I’m delighted both you and Katrina are happy with your new windows and doors and thanks again for coming back to us again after replacing your windows and doors in your last home.As you know Mark we try our very best to provide the best service possible with nothing to pay until all our valued customers are 100% satisfied.All our fitting teams are very professional and ensure they do a great job leaving your home the way they got it.
Thanks again Mark/Katrina for the business it really is appreciated.
Jim McGill
Managing director
Generally very good
FURTHER UPDATE
Another star added. Delivery was excellent, product was good and very well packaged. After-care was good.
UPDATE
After leaving this 2* review I got a call from the company who appologised and gave me a despatch date. They also mentoned problems with IT. I believe they intend to give a good service in the future when IT is 'sorted out' but as they haven't managed it for me I can't reasonably leave more than a 3* now.
ORIGINAL REVIEW
Great website for ordering and great price but after placing the order I realised that I hadn't seen how long the order would take to be made and delivered.
I checked back on the website and still couldn't see it.
So I opend a 'chat' asking about it. After 5 minutes waiting I gave up and left a message saying I was disappointed.
No follow-up contact, so I'm even more disappointed now.
July 25, 2024
Reply from UPVC Company
Hi Andy,
Thank you for taking the time to write your review, it’s appreciated.
I’m delighted we got there with your order. Unfortunately we were having problems with our website at the time you made your order and thank fully it’s sorted now.
Please accept my apologies for any inconvenience caused this is not our normal working procedures.
Thanks again for the business Andy.
Jim McGill
Managing director
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