Well, little stars mean nothing. The obvious response is that things were sorted out. The process wa relatively smooth but I have no idea as to whether or not the papers went through to the UK Passpor... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was confusing working with them initialy as I felt I couldn't contact them directly. There is no phone number to speak to anyone and when the documentation was wrong it took sooo long for it to be... See more
Company replied
I used UK Deed Poll to change my child’s middle name after their social transition, and the whole process was quick, simple, and stress-free. Everything was explained clearly, the forms were easy to c... See more
Company replied
Although the site is fairly easy to use on the whole, I suggest you read read again as I ended ordering the wrong things first time around. Major issues, there is no contact phone number to speak t... See more
Company replied
Company details
Written by the company
The UK Deed Poll Office has helped more than 1,000,000 UK citizens to legally change their name. Our trusted team is here for you!
Contact info
United Kingdom
- support@ukdeedpolloffice.org
- www.ukdeedpolloffice.org
4.2
Great
2K reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thalia was extremely helpful and…
Thalia was extremely helpful and answered all my questions throughly . The process was quick and easy .
April 28, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Thank you so much for your help
April 2, 2026
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Must say I’m so impressed how quickly…
Must say I’m so impressed how quickly my order had came . Ordered the next day it had arrived. Thank you very much would recommend to others.
April 18, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
As soon as I ask a question I had a…
As soon as I ask a question I had a reply straight away with good advice and very kind words.
April 17, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Excellent helpful service
Excellent helpful service. Felt reassured following my conversations so thank you
April 11, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
unsatisfied
When my documents arrive it had the correct name and address on the envelope but the documents had an extra line in the address that I had not put there making my documents void and illegal , I asked for this to be corrected as it was a fault at there end but they wanted me to pay £16 blaming me for the mistake ! This issue is still not resolved after multi emails over two weeks. I have now asked for a refund as I’m very unhappy and feel no one is helping or listening at all communication is via email and not over the phone , I would appreciate this sorting
April 2, 2026
Unprompted review
Reply from UK Deed Poll Office
Dear Sue,
Thank you for your feedback.
I have carefully reviewed our system but have been unable to locate any prior correspondence from you.
Orders are processed exactly as they are received; however, we would like to investigate this matter further with you. Please contact our support team at support@ukdeedpolloffice.org and include your order reference number, as well as the shipping and email address used in your application.
Many thanks,
The team at UK Deed Poll Office
Amazing customer service
An employee named Thalia got back to me within 2 minutes of my email being sent regarding my issue and sorted my problem out for me.
April 7, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
It was easy
It was easy. I'm not very great using on line services. But the instructions were clear.
April 1, 2026
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
I’m very happy with my experience
I’m very happy with my experience! Very easy and simple to do!
April 1, 2026
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Easy site to use
Easy site to use. All instructions given. Quick process. What's not to like.
April 1, 2026
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Lots of help and straight forward
Lots of help and straight forward. The questions I asked was totally fulfilled and made the whole experience very easy.
March 31, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Beware of expensive pack
I purchased the pack and it states that it allows you send stuff to the different organisations instead of having to share the one deed poll. I assumed for the cost that meant you must get several so you can send them on but in fact all you get is a load of paperwork to tell you how to do it, no deed poll comes with it. A complete rip off so just purchase a deed poll and do it yourself
February 17, 2026
Unprompted review
Reply from UK Deed Poll Office
Dear Richard,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with your purchase.
We would like to clarify that the Name Change Kit and the Deed Poll document service are two separate products (which can also be bought together via our Adult Deed Poll application), and this is outlined on our website prior to purchase. The Name Change Kit is a lower-cost option that provides guidance, templates, and supporting documentation to help customers complete the process themselves, whereas the official Deed Poll document (with certified copies) is available as a separate service.
We also clearly explain that many organisations require an original or certified copy of a Deed Poll, which is why customers often choose to purchase additional official copies through our document service.
We always aim to ensure customers can make an informed choice before completing payment.
If you would like assistance obtaining an Adult Deed Poll service, document, contact us at support@ukdeedpolloffice.org and we will be happy to help.
Many thanks,
The team at UK Deed Poll Office.
swift and efficient service thanks
swift and efficient service thanks
March 13, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Great service
Great service, the certificate was easy to order, and I had a very quick response to a query I had. The certificate is good quality, accurate, and arrived very quickly.
March 10, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Easy to follow and implement
Everything was straightforward, explained clearly and the important documentation changes were ordered accordingly.
February 27, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Name Calling 🌝
It was patently obvious how navigate the application form. The service is quick and efficient and the proper support is firmly in place. It’s good to know that we, as a country, still have agency to cover fundamental aspects of our society,,, James
March 14, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
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