uhrenlounge.de by AIKA Juweliere Reviews 1,435

I was sent the wrong bracelet but it was very professionally handled by Uhrenlounge and I got the correct bracelet 3 days later.

I have bought a Zeppelin watch. It was handed to Dhl next day. Good service, thank you.

I purchased a Garmin epix Pro Gen 2 (47mm Sapphire, €800+). After the original watch failed, I've spent 5 months dealing with defective replacements and still don't have my money back.

Timeline:
• June 13, 2025: Sent original watch (stuck in reset loop, wouldn't boot)

• First replacement: Light button defect — rapid presses trigger factory reset

• Second replacement: Identical Light button issue

Dismissive support:
• First told "normal behavior," then "demo mode, not a defect"

• Promised to send the watch to Garmin for inspection

• Only tested internally, claimed "no defect found"
• Only agreed to actually send to Garmin after I mentioned escalating to Verbraucherzentrale and European Consumer Centre

• Garmin CZ confirmed this behavior is NOT normal
• I paid ~€40 in return shipping across multiple sends

Refund saga:
• Oct 13, 2025: Order cancelled, refund "within 7 days"

• Oct 29: Shop claims Oct 16 refund processed
• Oct 29: No refund received. I request documentation

• Nov 3: Shop says refund was declined by payment processor, investigating

• Nov 5, 2025: Still no refund

Summary:
So to recap: I bought an €800+ watch that broke. They sent me two more that were also broken. They dismissed my evidence until I threatened legal action. They promised to send it to Garmin, but didn't. When they finally cancelled the order, the refund mysteriously got "declined by the payment processor."

Five months and €40 in shipping later, I have neither a working watch nor my money.

Absolutely stellar customer service. Would not recommend.

Garmin Venu 3 - most cheap offer anywhere, fast shipping to Croatia

the watch i ordered was delivered quickly and it was in perfect condition. I super like the design and the material used. The customer service was responsive and helpful when i have questions. It was a positive shopping experience

I ordered a watch via express shipping because the website stated it would arrive the next day. However, by the evening of the following day, I had to contact the company as I still hadn’t received my order. Over the phone, I was informed that my order had been rescheduled to include an additional strap – a very kind gesture. Unfortunately, the watch had not even been shipped at that point, and it wouldn’t have been without my intervention. Now, the watch is supposed to arrive in two days, meaning the express order will take at least four days in total. I am very disappointed with this process. Now I don’t get the second bracelet and still have to wait.

Arrived quickly. Product in good order.

Amazing site , have been looking for watch strap for my Tissot, found it here , and they even delivered it in 5 days time to Croatia

Great product line, good prices, good communication, fast shipping!

Good price, fast shipping.

Very good seller, I have bought three watches, one was not working and the they refunded me the postage for the return as well. All times the delivery was fast and their prices are often the best you can find.

The good was received as aspected, in good conditions, and is working as described in technical specs

This watch is very good.
A beautiful and high quality watch that comes with good water resistance and an 80 hours power reserve. I am very happy with my purchase.

Top Abwicklung
Any time again….

Beautiful watch, with fast and professional service, thank you

Great customer service and very quick feedback on questions. Delivery was also very quick. Top notch!

Post sales communication very poor and timing of delivery was also inaccurate.

very good communication for the shipment of the product, nice and discreet package, timely delivery.

Very good and timely communication. Excellent delivery.