Otter Reviews 629

I want to sincerely thank Leverex Badong Jr. for making my onboarding with Otter such a smooth and welcoming experience. Your patience, guidance, and clear communication truly made a difference.... See more

Otter has been our middleware to integrate DoorDash, Uber Eats and Grubhub for our 12 restaurants since we started third party delivery in 2020. We found them to be the most consistent, with very litt... See more

Francis and Eden were the best and most patient explaining the process as well as how their system works. They verified all the info and menus were accurate which is very important starting out someth... See more

Sunny was very kind and patient. I understand that he is based in a different country with a completely different time zone, yet he remained very flexible and accommodating with our tight daily schedu... See more

I had a very good experience during the call with Peter. He has excellent communication skills and explained everything clearly and patiently. He helped me set up my account and made the whole process... See more

I had a bunch of issues and mix ups because initially the guys I was working with onboarding all 4 of my stores and once and a bunch of things got mixed up. Celine was able to address each issue and r... See more

Francis was exceptional. His support team Leter and Mckie were also very helpful. They assisted with the onboarding of the Otter Venmo partnership as a third party vendor for the Toast operating sys... See more

Donnie was VERY HELPFUL!!! I called earlier and was not helped, thankfully I called otter support again and Donnie was able to help me successfully with my problems and setting up new integrations and... See more

Marlon is proactive, professional, and very sharp. In my opinion, he’s one of the strongest members of the Otter team, if not the best. He resolves any type of issue quickly, efficiently, and without... See more

My issue wasn't fix but was because of doordash nothing wrong with otters service or support just one thing. I was supposed to meet with somebody else and otter sent me emails about the meeting but so... See more

Customer service is extremely helpful! Mathew was a amazing, helped out and troubleshooted issues, and helped assist with tedious tasks such as adding our employee accounts. Really made this transitio... See more

Hands down, these guys are always very very helpful n prompt. They will stay with you till the trouble shooting is done. Their follow up is amazing too. Every small n big issue, I always fal... See more

Mission Accomplished I was able to resolve an integration issue via Otter Support. The team handed me off mid support to a specialist. Between the two support specialists my cafe is now fully integr... See more

I had a great experience working with Jonah from Otter Support. She was incredibly helpful, patient, and knowledgeable while assisting us with getting our DoorDash orders to properly inject into o... See more

Peter (Peter Gabriel Ogalinola) is extremely professional and very patient with our onboarding requests. This is the 9th store of mine onboarding with Otter, and also the most complicated one due... See more

The customer service at this company is one of the best I’ve experienced. From the first person I spoke with, to the last person who kept me informed about the process, was outstanding. They resolved... See more

Today was a big day for us to start our POS with OTTER. I really thank Marlon for giving the time to make sure we had everything was very patient in directing me on what i need to do during the insta... See more

Francis was great!! Went over all the set up process and made this more than easy, and extremely patience answering all questions and concerns.

It was nice to receive service in a way where I didn't have to just wait for an email reply. Everything seemed fairly easy to manage. Francis was patient and knowledgeable in helping me.

Macky was so helpful and insightful with the whole process! great customer service along with a quick and easy setup process, I am a happy customer, thanks again!

Very professional onboarding agent. I am very satisfy with Macky Soriano. she did perfect job she did onboarding me very quick . with very helpful instruction to follow.

The issue I have been facing is from last one week or so. But Robert have done it in no time. Great communication skills and give a Promotion to this guy if possible.

Tried to integrate the POS with otter for trial. easy set up so far but would like to see what venmo market place could offer.

Peter was straight forward and very easy to work with. He knew what to expect at each portion of the integration and knew what to get ready while we were waiting between each step. He is very clear an... See more

My integration ran into some snags. The Otter team sent me daily status reports and made sure my integration was completed.

Thank you so much Camille for helping me out You were so patient and understanding while fixing my issue Amazing Thank you so much

My experience was great, super insightful and educational. Celine was great walking throw with payment methods. Dining options, and some marketing tools and restaurant disruptions. Thank you so much C... See more

Angelina was my service provider. I was updating one of my current employees to shift supervisor and she took care of it very quickly.

While dealing with an unclear error, Tedd walked me through the solution clearly and was able to resolve my issue fast.

I had encountered an issue in 86-ing an item with Grubhub but Jared helped me fix the problem, he's very patient and helpful. Give this man a raise!

Thank You Macky Soriano for helping us get all onboarded. You were super thorough and made the process super simple

Easiest onboarding with otter, Thanks to Macky to make our life with this process which i thought it was going to be difficult to understand, but she was able cover it all!

Peter Gabriel was great, he walked me through everything and was very kind throughout the entire process

At this point, we are formally requesting that the kiosk provided by Otter be removed from our premises. The equipment has not worked since day one, despite countless hours spent troublesho... See more

All the steps were clear from the customers support and all the questions were been answered in the easiest way to understand it.

I've been with trustpilot over a year now, because I have to be. It's one of the few platforms that offer the capablities for virtual brands. That being said, I've probably spent weeks of my life emai... See more

It was critical issue for us to update online menu. She was able to address the issue quickly and shared the root cause of the issue with me. Well done !

Peter Gabriel did a great job helping me out with the integration of my POS. He did the process smooth and easy.

Fancis was super nice, super friendly! He was making sure I’m understanding everything! Thank you!

Lendly was the BEST! i can't even begin to tell you how easily he fixed an issue that was causing me so much distress. We'd been trying for 2 days and it took him 15 minutes :)

Peter and Jesse were extremely helpful with setting up for our Restaurant, extremely greatful for them and their services!

It was a great working with Peter and Laura and onboarding was pretty smooth, Thanks to team and you guys are great 5 star.

very detail oriented.covered all aspects of the new system and menu .answered all questions happily

One of the worst company I have ever dealt with. Even after two months they couldn't get my integration done. When spoke to the customer service, they replied " the onboarding team member who meant to... See more

Leverex was very helpful and solved the issue with one of our virtual brands. Thank you Leverex.

Leverex was so kind and he answered all our questions. He explained us all the steps thaat we nedd to know to set up our Venmo/Otto account

The agent was extremely knowledgeable and very patient. I don't know a lot about computers but she guided me through everything.

It was pretty good. I had a few technical questions that I need answered that Peter did not know the answers to, but he was kind and mostly helpful.

Rating is for the customer service/experience received today by Jonah. 5 stars for this particular experience only, but not 5 stars for Otter as there are still some unresolved issues.

Peter was awesome. I had been waiting over a month for an issue to be resolved and he handled it for me, finally. I’m so grateful! Nobody else’s was able to help me.