I had a great experience with Mayur at Three. He was professional, friendly, and very knowledgeable about the products and services. He took the time to understand what I needed and explained ever... See more
Company replied
Location
Switch locationUnit 87, Mall 4 Upper Level, Brent Cross Shopping Centre, NW4 3FQ London, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Today we buy new samsung phone with three our advisers name is Ajay he is very kindly respected person they provide me a very great fully service thanks you so much Ajay brother
Company replied
I had the pleasure of being served by Chirag. He was very patient with me and explained everything he was doing step by step when he helped me set up a mobile broadband. He is a credit to the Brent Cr... See more
Company replied
The manager and the trainee were both very nice and helpful, and we appreciated the warm welcome when we arrived. However, once we were seated and being served, the experience took a turn. The sta... See more
Company replied
Company details
About Three UK - 3Store Brent Cross
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 87, Mall 4 Upper Level, Brent Cross Shopping Centre, NW4 3FQ, London, London, United Kingdom
- 02082024250
4.9
Excellent
100 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I visit three store at Brent one of…
I visit three store at Brent one of staff name Mayur was very helpful and give us good advise .
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Hi Deep, we’re thrilled to hear Mayur made your Brent store visit smooth and enjoyable. Thank you for sharing your experience with us! -Samad
I had a great experience with Mayur at…
I had a great experience with Mayur at Three. He was professional, friendly, and very knowledgeable about the products and services. He took the time to understand what I needed and explained everything clearly without rushing me.
What stood out most was his patience and willingness to help — he made sure I got the best option without trying to push anything unnecessary. The whole process was smooth and stress-free thanks to him.
I would definitely recommend speaking to Mayur if you visit Three. Excellent customer service.
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Hey Het, you’ve just made our day ✨ It’s brilliant that Mayur provided such sharp expertise and a patient approach to ensure you secured the deal that suits best as per needs. Your recommendation really means a lot to the team. -Maryalex
Reply from Three UK - 3Store Brent Cross
Hello Sanket, we’re happy to hear that you had a great experience with us. Thank you so much for your 5⭐ review! -Neha
It was very amazing,the lady Christina…
It was very amazing,the lady Christina helped to set my account very efficiently
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Thank you, Hussein! We’re pleased Christina guided you through your account setup so efficiently. Your recognition means a lot to us. -Suhaas
Reply from Three UK - 3Store Brent Cross
Ragan, thank you for sharing your experience. It’s great to know our service met your expectations. 🤗 -Ayesha
Today we buy new samsung phone with…
Today we buy new samsung phone with three our advisers name is Ajay he is very kindly respected person they provide me a very great fully service thanks you so much Ajay brother
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Thank you, Kalpesh 😊 for sharing such uplifting feedback. We're pleased to hear Ajay offered excellent support and made the setup feel effortless. Enjoy your new phone 💙 -Arvind
Fatima assisted us in getting a new…
Fatima assisted us in getting a new home router. She was informative, helpful and very friendly. Would recommend her to anyone looking to get a new WiFi alternative for the home.
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
We are pleased Fatima provided friendly and informative assistance, Shukri. Your satisfaction means a lot. Thank you for choosing us. -Suhaas
Fatima gave me the best service she…
Fatima gave me the best service she helped me with all my contracts
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Saud, we’re thrilled Fatima’s guidance made the process seamless and reassuring. Thank you for sharing your feedback. -Suhaas
Hi I been in store Christina she was…
Hi I been in store Christina she was great expect customer service she is beriliant
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Hey Kianoosh, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Great Customer Service from Chirag from 3 Store Brent Cross
I had the pleasure of being served by Chirag. He was very patient with me and explained everything he was doing step by step when he helped me set up a mobile broadband. He is a credit to the Brent Cross team and I would highly recommend him if you are looking to speak to a knowledgeable staff member at Brent Cross 3 store
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Hey Gertrude, we love hearing this! Chirag’s patience and clear explanations really shine through, and we’re glad he made your experience so smooth. Thanks for the amazing 5⭐ review! -Ayesha
Great customer service
Great customer service, especially Ajay from Brent Cross branch.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Thanks a ton for your review, Roshan 🎉 We’re delighted to know Ajay at our Brent Cross branch delivered such standout support. Here’s to great things ahead 💙 -Arvind
Excellent service
Excellent service, Malaika is a very kind and polite seller. Great experience.
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Lambros, this is brilliant feedback! 🎉 We’re thrilled to know Malaika made everything feel effortless for you. ✨ -Veronica
Fatima she was very friendly helpful…
Fatima she was very friendly helpful she solved my problem i leave the store super happy. Thank you very much
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Lovely feedback, Asker 🎉 Fatima will be thrilled to know she made such a positive difference for you. Thanks for sharing your experience! 💜 -Shivam
Ajay has been AMAZING !!!
Ajay has been AMAZING !!!! A true asset to your company. Excellent customer service skills and knowledge. Thank you very much indeed.
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Hi Lenuta, we’re thrilled that Ajay delivered exceptional service! Thank you for taking the time to leave us a review. -Neha
Very professional and brilliant service…
Very professional and brilliant service .
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Hi Michal, wonderful to know you had such a positive and professional experience with us. -Shivam
Excellent service best staff
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Hi Mison, we're pleased to hear that our team made your day! 🎉 Thank you for the amazing review. We're always here to help. -Neha
I was served by Marwa who was…
I was served by Marwa who was AMAZING!!!
She sold me an extra phone contact and wifi ..
Absolutely brilliant service
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Simon, this is fantastic! Marwa will be thrilled to hear she nailed the service and got your phone contract and broadband sorted. Wishing you all the happiness ahead! -Ayesha
Great Customer Support at Three…
Great Customer Support at Three Brentcross
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Hi Ramin. We’re thrilled to hear you had such a great experience with the team at our Brent Cross store. Wishing you a fantastic day. 😊 -Prabhjeet
Amazing customer service experience I…
Amazing customer service experience I have been helped amazingly with Marwa she was so patient and helped me sort out a couple issues. I can’t imagine a greater experience in a 3 store with greater customer service.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Hi Nesrine, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Sim only contracts were up for renewal…
Sim only contracts were up for renewal wanted to know my regrade options. Your colleagues from Brent Cross store were so helpful and informative that I decided to renewed all my sims and stay another 24 months.
Thank you to Apexha and her team.
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Brent Cross
Hi Daniel, brilliant to hear about your experience 🌟. We’re delighted Apexha and the Brent Cross team were so helpful and informative, guiding you through your regrade options. It’s fantastic that you chose to renew all your SIMs and stay with us for another 24 months 🙌. Thank you for your loyalty 💙. -Shivam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.