Ordered a custom tarp that was 2" out of square so It didnt fit the pergola we ordered it for right. There was a seem at 6' on the 8' length and they could have made the tarp out of 1 whole peice. Las... See more
Company replied
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See what reviewers are saying
I paid to get it delivered less than a week, they sent a message stating it would be delivered in about 2 weeks I sent a email requesting the extra money reimbursed back to me. They never responded t... See more
Company replied
I ordered custom sized privacy wind-screens for chain link fencing. I received a quality product, and any concern I had were promptly handled by the customer service team.
Company replied
Getting the package through UPS was a problem. I have been spoiled by Amazon. Item itself was OK, though I think I missed the options for "holes" for mounting. Also cutting and threading could use imp... See more
Company replied
2.7
Poor
23 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service response.
I ordered custom sized privacy wind-screens for chain link fencing. I received a quality product, and any concern I had were promptly handled by the customer service team.
May 31, 2026
Unprompted review
Reply from Tarpsandall
Hey Bradley! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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Reply from Tarpsandall
Hey Christina! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The measurements on every piece I…
The measurements on every piece I ordered are off by 3/4-1 inch causing them to not fit correctly.
June 2, 2026
Unprompted review
Reply from Tarpsandall
Hello Scott, we are sorry for the inconvenience caused to you. The order has been processed as per the dimensions received with your order. However, there may be a standard size variance in the final product, as mentioned on our website. If you have any other concerns, please feel free to contact us.
Ordered a custom tarp that was 2" out…
Ordered a custom tarp that was 2" out of square so It didnt fit the pergola we ordered it for right. There was a seem at 6' on the 8' length and they could have made the tarp out of 1 whole peice. Lastly the tarp itself has white tie die looking marks on it that look like someone scribbled on it with white chalk. Received a half hearted response from someone in costumer service. I was fine with keeping it but feel I should have received a discount for the poor workmanship and stained canvas. I dont recommend ordering anything from this company.
May 13, 2026
Unprompted review
Reply from Tarpsandall
Dear Customer, We sincerely apologize for the experience you've had. Kindly email us at reviews@groupbayport.com with your order details and images of the concerns raised. Our team will review the matter thoroughly and assist you further with an appropriate resolution.
I paid to get it delivered less than a…
I paid to get it delivered less than a week, they sent a message stating it would be delivered in about 2 weeks I sent a email requesting the extra money reimbursed back to me. They never responded to the email or offered money back. I tell all my friends not to buy from them and I will make a statement with BBB and Amazon.
May 25, 2026
Unprompted review
Reply from Tarpsandall
Hi Jack, We are sorry to hear about your experience. We are unable to locate your order from this review alone. Please email your order number to reviews@groupbayport.com so we can investigate the shipping charges, delivery timeline, and communication concerns. Your feedback is valuable and will be considered as we continue working to improve our customer experience.
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Reply from Tarpsandall
We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Did not realize product was made and…
Did not realize product was made and shipped from India.
May 23, 2026
Unprompted review
Reply from Tarpsandall
Hi Karen, We are sorry for any confusion regarding the manufacturing location. As noted on our website, all our tarps are designed in Lawrenceville, GA, and manufactured in India. We strive to provide this information upfront so customers can make informed purchasing decisions. Your feedback is valuable and will be considered as we continue improving the customer experience.
I order them thinking they was privacy…
I order them thinking they was privacy curtain
May 21, 2026
Unprompted review
Reply from Tarpsandall
Hi Ronald, Our team has reached out to you and has offered a resolution. We are currently awaiting your response to provide further assistance.
Canvas Tarp
We ordered a canvas tarp to cover our pool solor cover when we roll it up on the reel,so the sun does not burn it.It arrived in a timely manner for a custom order. The material was heavy duty and quality all the way around. It was exactly what we needed at a fair price. Thank you Tarps and All. I would highly reccumend your company and you product.
May 20, 2026
Unprompted review
Reply from Tarpsandall
Hey Susan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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11 days waiting
11 days waiting, I still haven't recd my order, but you asked about my experience twice already 🤣. So here is my one star review! I hope my order arrives soon!
May 19, 2026
Unprompted review
Reply from Tarpsandall
Hi Thomas, We sincerely apologize for the delay and the inconvenience caused.
Kindly email us at reviews@groupbayport.com with your order details so our team can check the status immediately and assist you further on priority.
We truly appreciate your patience and understanding.
Getting the package through UPS was a…
Getting the package through UPS was a problem. I have been spoiled by Amazon. Item itself was OK, though I think I missed the options for "holes" for mounting. Also cutting and threading could use improvement. Some of the thread is already loose. Suggest your description be "more clear" about options. Otherwise item was as ordered.
May 18, 2026
Unprompted review
Reply from Tarpsandall
Hi Robert, Thank you for your feedback. We’re glad to hear the item was received as ordered, and we appreciate your comments regarding the delivery experience and product finishing.
We also take note of your suggestions regarding clearer option descriptions for mounting holes and improvements in cutting and threading. Your input is valuable and will be shared with our team for review and enhancement.
We appreciate your support and look forward to serving you again.
Order process
Order process, confirmation with drawing of custom order, refinement and notification of completion was a great process. I’m very confident that they’ll do a great job on any order.
May 12, 2026
Unprompted review
Reply from Tarpsandall
Hey Denise! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Unable to get a shipping timeline and…
Unable to get a shipping timeline and ETA regarding tarps. There is a ticketing system for your query, a number is assigned and then there is no follow-up to your question.
May 13, 2026
Unprompted review
Reply from Tarpsandall
Hi Jennifer, We sincerely apologize for the inconvenience caused and understand your frustration regarding the lack of updates and follow-up.
Kindly email us at reviews@groupbayport.com along with your order number so we can review the status of your tarps and provide you with the shipping timeline and ETA at the earliest possible time.
We appreciate your patience and look forward to assisting you further.
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Don't buy a custum tarp with the clear…
Don't buy a custum tarp with the clear plastic. They don't hold up to the winter. They get brittle and crack. They don't hold up to the wind. They tear. The other solid HD material will hold up to the wind. The clear is too thin.
March 1, 2026
Unprompted review
Reply from Tarpsandall
Hi Kevin, we’re sorry to hear about the issue. We are unable to locate an order associated with your username from this review, so we kindly request that you please email us at reviews@groupbayport.com with your order number so our team can review the matter in detail and assist you further. Your feedback is important to us and will be taken into consideration as we continue working to improve the overall customer experience.
DO NOT ORDER FROM
Placed an order on 8/21/25, they canceled order with not notification, instead of crediting my credit card gave instore credit, could not get a refund to my card, placed the same order to use store credit on 12/16/25, have not gotten that order either as on 2/23/26. Asked for full credit to my card have not gotten.
February 23, 2026
Unprompted review
Reply from Tarpsandall
Hi Joseph, thank you for your feedback. We apologize for the inconvenience caused. The full refund has been initiated to your original payment method, and it may take a few business days to reflect in your account depending on your bank. For any further assistance, please feel free to reach out with your order details.
Terrible customer service
Terrible customer service, don’t bother trying to revise an order, they will not help you at all.
January 22, 2026
Unprompted review
Reply from Tarpsandall
Hi Andrew, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Again
Again, this company is a failure in delivering the requested order. I keep on tracking FedEx and the delivery time is always changing. Who would deliver at 12 midnight? So frustrating!!!
January 6, 2026
Unprompted review
Reply from Tarpsandall
Hi Talia, Thank you for sharing your experience. The delivery timeline shown on the FedEx tracking page reflects carrier-generated estimates, which can change while a shipment is in transit, and we understand that late-night delivery windows shown online can be confusing. As per the latest carrier update, the order was marked delivered at 1:02 PM on January 19. To address the inconvenience caused by the transit delay, our team has already processed a shipping refund, which will be credited back within 5–7 business days. We value your feedback and will be reviewing this internally to strengthen coordination with our delivery partners and improve future delivery communication.
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Do not do business with this company
If you have any issues with your order you might as well take the loss bc the customer service will ust make you go around in circles till you just give in. I didn't understand this until I had a middle eastern man on the other end who I couldn't understand and he said his name was Andrew. Called back the next day and same guy but now his name was Alex This site is a scam
November 10, 2025
Unprompted review
Reply from Tarpsandall
Hello Shaun, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Custom Order Uselessly Fulfilled
I placed a custom tarp order with specified (written and verified by telephone) placement of grommets. The grommets were to be placed 12" apart, but I received a tarp with placed grommets spaced at 11" apart. Tarps and All claimed that the 11" spacing fell within their required construction!
Although their website seems to indicated this is an American company with production in the U.S., the product was made in India. Because of this, although I could not use the tarp for its intended purpose without modifying it myself, I asked for a 50% instead of shipping it back to them (an offer, by the way that had not been extended to me).
They responded with an offer of a 20% discount on any future orders I placed. Although they claim customer satisfaction, they provided an unacceptable product for which I paid additional money to customize.
June 25, 2025
Unprompted review
THESE PEOPLE ARE LIARS AND THEY SUCK!
THESE PEOPLE ARE LIARS AND THEY SUCK!! Do NOT buy from them. They charged me $6 extra for an "expedited delivery", then a few days later they changed the delivery date to 5 days later (the same time a regularly priced delivery should arrive) and REFUSED to refund my expedited shipping costs they stole from me. THEN, the package didn't even arrive on the later date they said it would so I disputed the charge. Oh, and even though I told them ONLY communicate in writing through email, they had some call center in India harassing me and I could not understand a single word any of them said. DO NOT BUY FROM THEM!!
June 19, 2025
Unprompted review
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