Surftown Reviews 

I asked you a question I could not solve by my self. And you help me out, directly. Thanks:)

I had some issues accessing my web pages and uploading a new Word Press theme using the FTP service. The online Support engineer was very quickly able to identify the issue and give me the guidance required to resolve the problem.

I tried to pay for weeks but couldnt get through! After asking for help you told me that the account and card was from different countries and not compatible. When I asked you to adjust the account you told me to try to pay with different card/methods, like I havent tried that? And then I was where I started again and you didnt bother to try to solve the problem, wich has never occured before! I was a customer for many years but there are other suppliers! /Jerker

Webhotel function is okay and support is good. But SiteBuilder program is too simple and lack of option. This version is even not as good as the old one, so called sitestudio. I build my site with the old one but that studio is moved away without telling us. I have to use one week to build a new site with the new one. This one is too rough, I am sorry I have to say. For example all the sitetitle and subtitle written in capital letters there is no way to change. Download page can only download a single file, etc.

God weekend!

My contact with Surftown has been a pleasure.
As a new customer its been very important for me that I was met with patients, understanding and time to tell and listen.
Great service
thank you
Jack

I have been using surftown for 5 years now and as yet have not been disappointed,
there is relatively little down time and I can strongly recommend them to other users who have small and medium small web sites.

On the whole I am happy with your service. Your customer service folks are always very helpful and friendly and seem to have a good depth of knowledge.

I had a virus issue and possible hack once that I am still not 100% sure was not a security breach at your end. From the behaviour described by your support person it seemed like a DNS hack, and it could have been, but sometimes I wonder. My ISP denied all knowledge of DNS hacks on the servers they reference.

Performance can be a bit poor from time to time and there was excessive outage when you were upgrading your Linux servers.

Jeg synes, at Surftowns support team mangler professionel attitude. Jeg har forsøgt at komme igennem med en supportsag og jeg fandt mig selv spilde tid på argumenter, der intet havde at gøre med sagen. Efter 3 dage og 4 spørgsmål / svar, blev jeg ringet op af en venlig supporter som undskyldte for den kedelige start på supportsagen (tak for det), hvorefter han satte mig igennem til 2. level support - ved samme lejlighed blev jeg bedt om at uploade debugging materiale. Det gjorde jeg i 9 dage uden nogen livstegn. Jeg stillede også spørgsmål, men fik ikke svar.
Efter min tålmodighed var sluppet op, kontaktede jeg deres marketingafdeling (den eneste måde jeg kunne finde ud af at komme i kontakt med en person via en direkte linje) og efter en tlf-snak og mailkontakt, fik jeg svar af Surftowns CRM Manager, som meget venligt fortale mig, at han ville sende min klage videre til Surftown's support teamleder (tak for det) - efter 7 dages venten har jeg stadig ikke modtaget nogen henvendelse fra support!
Nu er jeg ligeglad - jeg flytter til et andet webhotel.
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I find that Surftown.dk support team lacks professional attitude. I have tried to come through with a request and I found myself wasting time on arguments that had nothing to do with the case. After 3 days and 4 questions/answers, I was put through to 2. level support and was asked to upload debug material - so i did for 9 days without any signs of life. I even asked questions but didn't receive any answers.
After my patience had run out, I contacted their marketing department (the only way I could find to get in touch with someone through a direct line) and a guy (CRM Manager) answered that he would forward my complain to the support team leader - this was 7 days ago and I still haven't received any response!
Now I don't care anymore - I move to another webhotel.