Stratstone - Mercedes-Benz of Glasgow Reviews 681

Had a call from lola, to inform me my car was ready for delivery, explained everything i needed to know! And arranged a delivery date i needed! Excellent customer service

Fast friendly service from the team at Milton street thanks to Parbs , Janet ,Keeley , Mhairi, Clare ,Habib and the drivers for the continuous help on turning around services so fast it’s much appreciated.

As a returning customer I can only advise that you need to try Mercedes Benz Glasgow, from start to finish I was fully updated throughout my cars service on where it was at and how long it would take.

Elaine was a fantastic ambassador for Mercedes at doing this and made the whole experience flawless.

Parbinder from the service department was great help last week! 10/10

Purchased a brand new Mercedes EQB from Stratstone - Mercedes Benz of Glasgow. It started with an email conversation with Corporate Admin Support Lola as she couldn’t reach me on the phone, we communicated well and when we finally spoke on the phone the service I received was really good and I’ll definitely recommend a purchase New/Old car from them. Thanks again Lola, Fully appreciated.

I recently booked my Mercedes GLC in for a service and MOT at Stratstone Mercedes-Benz Glasgow and unfortunately had a very concerning experience.

I was advised that my vehicle would fail its MOT due to a “collision fault on dash requiring investigation.” However, there were no warning lights illuminated on the dashboard, and I had not experienced any issues with the car.

When I queried this, I was told that the vehicle would still fail unless I agreed to a diagnostic investigation starting at £180, potentially more depending on what they found — regardless of the fact that no warning light was present.

From my understanding of MOT regulations, a vehicle should only fail for safety system faults (such as SRS/airbags) if a warning light is actually illuminated or indicates a fault during the test. The MOT is not intended to rely on stored or hidden diagnostic codes where no dashboard warning is present.

This left me feeling that:

The MOT criteria may have been incorrectly applied

I was being pressured into unnecessary diagnostic work

The situation was not explained clearly or transparently

As a result, I chose not to proceed and have taken the car elsewhere for a second opinion.

I would strongly advise others to seek clarification and, if necessary, a second opinion if faced with a similar situation.

Very disappointing experience from a main dealer, where you would expect accuracy, transparency, and adherence to official testing standards.

Sorted out an issue that occurred with good haste

I visited Mercedes Glasgow today to have a small part replaced after an assist call out. From start to finish I was truly impressed with everything but especially with my service agent Claire. Claire did something that many people don’t do these days, “she listened “fully” to what I had to say about the car properly” Many people pre-empt things nowadays and stomp over what you are trying to tell them rushing things. It is obvious to me that Claire is highly experienced. Perhaps this is why the speed of service was also exemplary as the techs were told “everything” that Claire had relayed. This is so important. So many times, in the past things got missed at Services with other branches. As a Mercedes Customer service recipient for some 30 years now and been on the receiving end of how service levels dropped over the years, I have to say I am very impressed. Thank you Claire and team.

Had my car booked in today with the garage, as soon as I stepped in the garage I was greeted with a smile and with the upmost respect. Had a quick chat with the service manager Andrew who for someone so young blew me away with his knowledge of all things Mercedes just makes you feel that little more confident in the place when you know they really do know there stuff. Thanks again to the full team at the service desk and Andrew keep working on that golf swing

These guys are so professional and personal, Janet you were amazing I can’t thank you enough, you are a credit to the company!
I will definitely be recommending you .

Great customer service from Mercedes-Benz of Glasgow. They responded promptly and quickly, always pro-active. This was primarily driven by my inter-actions with Lola Mcgrehan, who was and remains excellent.

Clare gave exception service
A role model for Mercedes
Will gladly return

The service department also deserves high praise; Clare Power was exceptional, keeping me informed throughout the repair process and making me feel truly valued.
I highly recommend this dealership for anyone in Glasgow looking for a premium, hassle-free automotive experience.

Always the best service from Janet. 10/10 again

What a great service and great customer support throughout!
Always lovely to have a person that take the job in personally

Fast and efficient email responses by Clare throughout the day which provided comfort and assurance the problems were being dealt with. Pleasure to deal with.

Lola McGrehan was exceptionally helpful with all my questions regarding the delivery of my new car. Despite some issues with the delivery timing, Lola went above and beyond to resolve the matter to the best of her ability, even suggesting taking her laptop home to ensure everything was sorted. I am immensely grateful for her efforts, the service has been outstanding from start to finish.

I recently had the pleasure of dealing with Stratstone Mercedes-Benz of Glasgow and the experience was nothing short of five-star. While the entire team is professional, two individuals truly stood out.

Lola from Corporate Admin Support was an absolute dream to work with; she handled all communication with incredible efficiency and kept me informed every step of the way. She is a total superstar who made the administrative side of things feel effortless.

Additionally, a huge thank you to Andy, the Transporter Driver. He delivered my vehicle with the utmost care and arrived exactly when promised, making the handover seamless. He was professional, friendly and took great care ensuring the car arrived in pristine condition.

It’s rare to see such dedication to customer care across all departments. Highly recommended, a BIG thank you to all involved !

- quick and prompt understanding of fault (s)
- efficient processing on arrival and when picking up car
- pleasant, realxing and courteous rapport with representative Clare Power

Had a situation with my car that required interaction with Mercedes Benz UK. Got great assistance from Parbinder to progress this to reach a satisfactory conclusion. Mhairi excellent too in co-ordinating repair. Thank you.