sterlingmccalltoyota.com Reviews 2

My experience purchasing a car from Sterling McCall Hyundai was a nightmare. Due to lack of management, unprofessional and incompetent salesmen, made for an unforgettable experience. The 2012 Toyota Corolla car I was supposed to look at was locked and the key was missing for hours and when it could not be found, in their infinite wisdom, it dawned on them to finally make one. While I was waiting for the key to be found, another Corolla from their other location, which I was interested in, which was less expensive, was to arrive thirty minutes after the salesman had said that it was on its way. Having waited hours for the car to arrive, I was notified that it would not be allowed to leave the dealership, with no reason given. Since I was tired of this reprehensible behavior, I purchased the car that was was missing the key, as that was the only choice I had, even though I was interested in looking at the other car. I was at the dealership at 10:00 am in the morning and left about six in the evening. After another issue with insuring the car occurred, I finally left the dealership. When arriving home I noticed a deep scratch and dent on the passenger side of the car, which was not there before. I tried to contact the salesman the following morning, notifying him of the damage and also an unusual noise in the engine compartment. The salesman did not return the call. Obviously a lack of concern and communication. I contacted the used car manager, telling him about what the salesman had told me about returning the car if any problem was found in three days and that it would be taken care of. He told me that the salesman misinformed me and that he would speak to him about it and contact me afterward, which he didn't. For me to wait an entire day and to go through what I did without an apology is reprehensible. I definitely would not recommend this dealership to anyone. I went to three other dealers, including one owned by Sterling McCall and was told that the car I purchased was overpriced and that the retail price of the car was between $7,300.00 and $7,900.00, because of the high mileage, which diminished the value of the car by $1500.00 to $1800.00. The trade in value was $6000.00. The cars purchase price was $9854.00. A little excessive. When I spoke to a used car manager at a dealership owned by Sterling McCall about my experience, he apologized and told me he does not deal with Sterling McCall Hyundai because of the difficulties he has had with their used car department and their lack of communication. If this is how they treat their customers, they should be ashamed. To give them one star, is one star too many. I don't know if these positive reviews are fabricated, but I would recommend anyone wanting to purchase a car from them, to go elsewhere to avoid the aggravation and inflated cost of a car.

While having my son's car serviced in October 2020 one of Sterling McCall Toyota's employees wrecked it, literally crashed the car. They paid for the body work. However, they still have not paid for the rental car they got him so my credit is being affected because they can't pay their bills. I was told on 4/22/21 that the bill would be paid. I received another collection notice today, a month later because they still have not paid their bill! Car depreciated because of the first wreck it was in due to their incompetence and my credit is being wrecked because they can't pay their bills.