We are writing to express our disappointment and frustration with our stay at Wild Coast Sun from March 15-17, 2024. As loyal customers who have been visiting your resorts since childhood,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked via this company for Aquila Safari and Spa. They charged us for transport but never paid the organization we stayed at. We are currently being held hostage at Aquila for the fees this orga... See more
Try to make a booking friday late @ Entabeni. No feedback saturday. Monday early (8:15) got an e-mail to confirm my booking, asking for deposit, which was promtly paid. At 10:15 got an email stating E... See more
I wish to highlight the extremely low standard of the accommodation and service at the Radisson Blu Le Vendome in Cape Town South Africa. Attached you will find photos of the condition... See more
Company details
Information provided by various external sources
South African Hotels offers you an extensive selection of luxury hotels in South Africa
Contact info
4 Rhodes Drive, 7806, Constantia, South Africa
- +27 21 794 9050
- res@south-african-hotels.com
- www.south-african-hotels.com
1.1
Bad
207 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failed Family Getaway: Wild Coast Sun's Inadequate Service and Response
We are writing to express our disappointment and frustration with our stay at Wild Coast Sun from March 15-17, 2024. As loyal customers who have been visiting your resorts since childhood, we had high expectations for a relaxing family getaway. Unfortunately, our experience fell short due to a private function that was not disclosed at the time of booking.
The presence of this event resulted in:
- Unavailability of the best restaurant, forcing us to dine at Spur
- Limited access to the hotel private pool
- Congestion and noise disturbances
Despite raising our concerns onsite, we received no feedback or resolution. Furthermore, our special vegan breakfast request was compromised when a milk-based product was used, causing distress to my family.
To compensate for the disrupted experience, we were forced to exceed our budget by over R3000, spending on alternative activities like segway, quad biking, spa treatments, and boat rides. Moreover, we had to endure intoxicated behavior from attendees of the private function.
We are disappointed that our complaints were not addressed internally between March-August 2024, leading us to share our experience publicly.
March 15, 2024
Unprompted review
Advertisement
DON’TBOOK WITH THIS COMPANY!!! We booked via this company for Aquila…
We booked via this company for Aquila Safari and Spa. They charged us for transport but never paid the organization we stayed at. We are currently being held hostage at Aquila for the fees this organization never pad. They are not answering their phone now. We will NEVer recommend this company to anyone. I’m f there is a lesson to be learned it may be go direct!!
Aquila stay was great small game reserve. But we got some amazing pictures and the staff were great
March 17, 2024
Unprompted review
Apartments Los Dragos Tenerife
We booked Los Dragos Tenerife Apartments for 1 week. Apparently pictures were beautiful, clean and coozy. But I have actual lics with me thet are opposite story!
When we enetered into the rooms they were disappointing as there was a small sized double bed in 1 room and other double bed was 2 boxes together making a bed which could easily move. They were less like bed and more like something made of dispisable material .
Toilets were bad smelling and extremely slippery. Without any mats. Floor was extremely slippery and my children slipped multiple times. Towels were yellowish. Out of 6 days 2 days they dint even clean.
Also the door stopper was made of Nail and it hurted my daughter feet and she bled .I am still waiting to see she has not got infection.
Bed sheets were never changed from day one only they change the sides I have pics of blood on bedsheet and it remained there for days. Only they used to superfacialy clean.
Only breakfast was Nice. Thats it!
I would not reccomend these apartments to anyone specially with kids.
They charged us more than 100£ per night alittle more and I could get a better place, good ones were 128 £ 130£ Such kind of facilty you should not be getting more than 30£ per night.
Hope it helps people choosing good places in Tenerife. I was conned you should not be...
July 31, 2022
Unprompted review
The George Hotel Eshowe poor service by…
The George Hotel Eshowe poor service by richard chennells. I made an over payment and the guy still refuses to refund me to date. Has even blocked my emails and told the staff he does not want to talk to me.
May 10, 2021
Unprompted review
Radisson Blu Le Vendome Cape Town
I wish to highlight the extremely low standard of the accommodation and service at the Radisson Blu Le Vendome in Cape Town South Africa. Attached you will find photos of the condition of the room we stayed in.
I booked a double room through Agoda from the 26th December to the 28th December 2019 and requested a sea facing view which we were not given. Our room looked onto a parking garage across the road from the hotel
During our stay I tried to contact the hotel managers several times but they were never available and neither one made an effort to speak to me. I was given the names of the managers on duty during this period by the reception:
Roger Fortuin on duty in the evening
Jo-Ann Wagner on duty in the morning
The faults in our room included:
Mold on the tiles in the bathroom
Missing fixtures in the bathroom
Loose basin tap which had to be held down in order to turn the water on
Aircon unit falling out of the ceiling and leaking water dripping on the floor. We placed a bath towel on the wet carpet to contain the water.
Dirty and stained walls and ceilings
Rusted balcony rails which did not look safe – we were on the 2nd floor
Cockroaches in the coffee/tea area
Our stay was very disappointing and we will not be returning.
January 4, 2020
Unprompted review
Advertisement
Good service!
November 20, 2018
Unprompted review
Failing to call back because of error ow their side
Try to make a booking friday late @ Entabeni. No feedback saturday. Monday early (8:15) got an e-mail to confirm my booking, asking for deposit, which was promtly paid. At 10:15 got an email stating Entabeni was fully booked. Phoned, and Munthazi Munthali promised to get back to me, faling to do so by now(15:13) Seems he just want money and dont want to work!
May 6, 2014
Unprompted review
A great experience indeed
The consultants were helpful. The Hotel and staff was good.
Even with my late booking confirmation, the consultant went out of his way to make sure that my booking was secured.
Thank you
December 4, 2013
Unprompted review
Good service.Need to tie up loose ends
There are a few bad eggs in the chain.Wish they would realise how much damage they make the otherwise good job incomplete by a buisiness as usual customer carefree attitude
November 2, 2013
Unprompted review
Reply from South African Hotels
Dear Shepherd,
thank you very much for taking your time to provide us with your personal feedback. We are terribly sorry to hear that you were not entirely satisfied with the service we provided you with.
Should we be able to assist you again in the future, please do contact me personally (e-mail address: sagolfing@gmail.com). It would be my greatest pleasure to assist you in order to provide you with our best service standards, specials and possible upgrades.
Many thanks and kind regards,
Ryan Mackie
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Advertisement
HASSLE-FREE HOLIDAYS!
This is the 2nd time we've used South African Hotels to book our Zimbali-holiday...and what a pleasure!!! The entire team is super friendly & helpful and their service is BAKGAT!!!!!!!
October 31, 2013
Unprompted review
Reply from South African Hotels
Dear Ruan Louw,
we thank you for your return business and are very excited to hear that you are happy with the service provided to you during the booking process. It has been our great pleasure taking care of your hotel bookings for you.
Should you ever have any queries or require assistance with future travel arrangements, you are welcome to contact us. It would be our great pleasure to assist you again.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Reply from South African Hotels
Dear Morgan Mkhatshwa,
we are excited to hear that you found the booking process with South-African-Hotels.com efficient, fast and friendly. We do strive to provide our clients with excellent service when booking travel arrangements.
We thank you for your booking and wish you a wonderful stay.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
My experiece with City Lodge, Umhlanga was friendly, proficient, but still professional
Since making my reservations, everything was professionally done. There was no need for me to track and trace my booking and to follow up due to lack of communication. I would receive emails stating the progress and if there was any uncertainty, a staff member would call me to clear out any uncertainty.
I stayed at the City Lodge, Umhlanga before and the staff was always friendly and I felt as if I was part of the family. Hence, when I decided on where I want to stay for my holiday in Durban, City Lodge, Umhlanga was the preferred choice. I will recommend City Lodge, Umhlanga to friends and family.
October 30, 2013
Unprompted review
Reply from South African Hotels
Dear Arletta Van Heerden,
we are thankful for the positive feedback you provided us with. We are pleased to hear that you were satisfied and confident with the booking process and that you enjoy staying at the City Lodge Umhlanga.
Should we be able to assist you again in the future, please do not hesitate to contact us. It would be our great pleasure.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Disappointing
The rates were much higher than what we usually pay at City Lodges
October 29, 2013
Unprompted review
Reply from South African Hotels
Dear Fred Kinnear,
thank you very much for your e-mail and your kind feedback. We are disappointed and surprised to hear that we did not meet your exceptions in regards to the rates offered.
Our contracted discounted rates at the City Lodges do include the Breakfast, the 14 % VAT, Tax and Tourism Levy.
Would you mind sending us the rates you were offered for your three confirmed bookings below so that we can look into this matter for you urgently?
We strive to provide our clients with the best available rates therefore we would appreciate your feedback. We are looking forward to hear back from you.
Many thanks and kind regards,
Ryan Mackie
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: africa@golfing-safaris.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Advertisement
Had no issues what so ever.
One of the problems with traveling is when you get to a hotel and you have to pay and at times their machines are offline and you have to make plan B. In all my travels I always carry a wade of cash just in case the card does not work and I need to pay accommodation. This time around I had no use for the cash and there was no need for plan B! Everything was ready for me all I did was to identify myself!
October 29, 2013
Unprompted review
Reply from South African Hotels
Dear S. Sibanda,
we thank you for providing a review on Trustpilot about our personal experience with our company. It has been our pleasure to assist you with your booking arrangements. Prepayment does facilitate the payment requirements when checking out from the hotel, we are pleased that you did not encounter any difficulties.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
it's as easy as the click of a button!
i received a prompt friendly reply to my enquiry and a fuss -free booking procedure. What a pleasure! Just a click or two and my weekend is planned! most impressed!
October 26, 2013
Unprompted review
Reply from South African Hotels
Dear Kathy Nell,
wonderful, this is the way it is supposed to be "fuss-free" and "just a click or two" to complete the booking process. We are excited to hear that we met up to your expectations. Should we be able to assist you again for future travel arrangements, please do not hesitate to contact us.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Extraordinary
The booking process was smooth and I received all the required information just in time. Great service , keep it up
October 24, 2013
Unprompted review
Reply from South African Hotels
Dear Lovely Mbara,
we kindly thank you for taking your time to leave such a positive feedback about our company on Trustpilot. It is great to hear that you found the booking process easy and that you received all the necessary information in a timely manner. It would be our great pleasure to assist you again in the future.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Awsome stay at Metcourt suites
This hotel is situated at a convenient allocation and is a real value for money really enjoyed stay at this venue
Regards
John
October 22, 2013
Unprompted review
Reply from South African Hotels
Dear John Bryant,
thank you very much for your positive report in regards to your stay at the Metcourt Suites Hotel. We are pleased to hear that you enjoyed your stay.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Advertisement
Reply from South African Hotels
Dear Koos Barkhuizen,
thank you very much for making use of the Trustpilot review option. We are excited to hear that you received friendly service and a quick response from us during the booking process. Should we be able to assist you any further, please do not hesitate to contact us.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Please mark a Suggesion
There should be one more option of paying at hotel which is available on other websites.
October 19, 2013
Unprompted review
Reply from South African Hotels
Dear Parikh Hiten,
Thank you for your feed back and I agree with you. However when you pay us we pay the hotel and it has the following advantages:
We check hotel invoice to make sure the following are correct:
Arrival date
Departure date
Number people
Number rooms
Name on the booking
Price
So every thing is double checked to make sure it is correct. The other advantage is that because you have paid us we take full responsibility for your booking like a traditional travel agent would.
When we pay for the booking the hotel is answerable to us and as we send hotels regular business their is greater degree of care on the part of the hotel. The rate can not change either it is locked in so you do not end up with surprise as is the case quite often.
So in not so may words by paying us the advantages are great.
Apart from being an on-line facilitator like every one else we offer guarantees and service which is a rarity this days.
I hope that answers your questions.
Many thanks and kind regards,
Ryan
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Reply from South African Hotels
Dear Fatih Sinan Ertas,
great to hear your positive feedback. We are delighted to hear that you were assisted in a quick and helpful way. Should we be able to assist you again for future travel arrangements, please do not hesitate to contact us.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.