Sinclair Group Reviews 

5,682
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,913 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and sales team are exceptionally welcoming, polite, knowledgeable, and helpful throughout the entire vehicle selection and purchasing process. People also appreciate the smooth test drives, thorough explanations of car features, and the high-quality, professional presentation of their new automobiles. However, some reviewers were not happy with communication gaps, noting occasional frustrating delays during maintenance work or lengthy service appointments. A small number of consumers also encountered unexpected discrepancies in vehicle documentation, paperwork errors, or changes to previously agreed terms.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the warm welcome and professional approach... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with professional, efficient,... See more

Customer service

Users describe positive interactions with customer service, highlighting staff who are consistently helpful,... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, straightforward purchasing process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a new Land Rover Defender 110 from Chey & Cameron who went above and beyond to ensure we received the spec we wanted in an excellent timeframe. Travel was an issue for us being over 4 hours... See more

Company replied

Rated 5 out of 5 stars

Currently at stratstone cardiff The service here has been top drawer From the ladies on the front desk to rhe manager “Chris” Coming from a military background looking after people is uppermost a... See more

Company replied

Rated 5 out of 5 stars

Excellent salesman not pushy friendly & polite .Showroom was well laid out all the staff were welcoming & friendly. Got the service we were very happy with & would definitely go back .Would very high... See more

Company replied

Rated 5 out of 5 stars

Josh was amazing from start to finish. We could not be happier with our Defender. He is very professional, knowledgeable and we felt looked after all the way through the process. The showroom and t... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Body Shop
  4. Car Repair and Maintenance
  5. Used Car Dealer

About Sinclair Group

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info


4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,682)

1,866 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant customer service and staff

I recently bought a used car from Sinclair Aberystwyth and dealt with the lovely Ellie Waller. From start to finish everything went smoothly and they held the car for me for longer than is usual and for which i am very grateful. Nothing was too much trouble for Ellie and we established very good communication. I would highly recommend them and would definitely deal with them again, even though they are in South Wales and I’m in East Yorkshire!

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good salesperson, very helpful and knowledgeable.
Couldn't have asked for a better experience.
Customer service was spot on.

October 17, 2026
Rated 5 out of 5 stars

Excellent service and friendly staff

I could not rate the service that I received from Skoda Swansea any higher. Adam was friendly, courteous, professional and very knowledgable about the product. I’m delighted with my new car and would recommend him and the rest of the team at Skoda Swansea to anyone thinking about changing their car.

October 24, 2026
Rated 5 out of 5 stars

Kia EV6 from Sinclair Direct

Saw a Kia EV6 on the website, called in to inquire and spoke to Jack from Sinclair Direct in Bridgend. He was fantastic from start to finish kept in contact with me regarding the car as it had only just came into stock and his customer service was unreal to getting the car prepped ready for me to test drive. Got to site and met Jack and Adrian in person who were both fantastic! The car in person was stunning and cleaned and prepped to an extremely high standard. Customer service from both was so good I was happy to buy there and then.
Collected the car today (4 days later) and done the handover with Brian who again offered amazing customer service. Plus the Hot chocolate was surreal especially in this weather. Thank you all very much!

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing! I went with my dad to buy a EV6 for him. Jac was absolutely amazing from the start and even sorted some last-minute stuff before handover. Adrian is a legend, super funny and nice guy! Brian sorted all of the paperwork out too and honestly what a kind person. Whole experience was smooth and brilliant all throughout. I will definitely recommended Sinclair Direct to everyone and I’m sure we’ll be back again 😁

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service and very knowledgeable and helpful staff.
Made the purchasing of my new vehicle a pleasurable experience.
I would highly recommend Sinclair Bridgend.

October 23, 2026
Rated 5 out of 5 stars

We were made to feel very welcome and…

We were made to feel very welcome and that nothing was too much bother. Angie has been so helpful and made the whole process very easy.

October 22, 2026
Sinclair Group logo

Reply from Sinclair Group

Dear Mr Whittaker, Thank you for your wonderful feedback! We're thrilled to hear that Angie made your experience enjoyable and seamless. Our team is dedicated to providing excellent service, and your kind words motivate us to keep doing our best. We look forward to welcoming you back soon! Sinclair Land Rover Aberystwyth

Rated 5 out of 5 stars

Excellent Service

They brought the car from a different location, for us to view it. Took it for a run, both my husband and myself drove it. It was fully valeted, beautifully clean condition. We dealt mostly with Justin, but all the staff were very helpful and friendly. Nothing was too much trouble, and Justin went through all the paperwork with us. When we collected the car, he went through the settings on the dashboard etc. Excellent service, would not hesitate to deal with Sinclair VW port talbot again, in the future.

October 22, 2026
Rated 5 out of 5 stars

Pleasant and efficient service from…

Pleasant and efficient service from Josh. Good communication throughout. Car was ready on time and great handover experience

October 2, 2026
Sinclair Group logo

Reply from Sinclair Group

Thank you for your kind words! We're thrilled to hear that Josh provided you with pleasant and efficient service. It's great to know that the communication and handover experience met your expectations. We look forward to serving you again!

Best wishes,
Sinclair Land Rover Swansea

Rated 5 out of 5 stars

Superb service at Mercedes-Benz in Cardiff

Went to Mercedes-Benz in Cardiff and experienced supreme service from Ross Owens, one of the sales advisors. He was patient, attentive, and willing to cater to my every need. He listened and facilitated a seamless test drive. I would highly recommend this branch and Ross to handle any sales needs, he is someone who seems to have been doing this for years.

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Attention and customer service provided…

Attention and customer service provided by staff in the showroom is particularly good.

October 19, 2026
Sinclair Group logo

Reply from Sinclair Group

Hi Rhodri, thank you for your kind words! We're thrilled to hear that you had a great experience with our staff in the showroom. Providing excellent client service is our top priority, and your feedback motivates us to keep up the good work. We look forward to seeing you again soon!

Best wishes,
Sinclair Land Rover Cardiff

Rated 5 out of 5 stars

Currently at stratstone cardiff

Currently at stratstone cardiff
The service here has been top drawer
From the ladies on the front desk to rhe manager “Chris”
Coming from a military background looking after people is uppermost and my little complaint is being addressed immediately by the team whilst im scoffing welsh cakes and coffee(all complimentary)
Cant compliment them enough
And hopefully sll the scaremongers on different sites will read this and give LAND ROVER a go

October 23, 2026
Unprompted review
Sinclair Group logo

Reply from Sinclair Group

Hi Leighton, thank you for your fantastic review! We're thrilled to hear you had such a positive experience with our team, especially Chris. Your feedback means a lot to us, and we're glad you enjoyed the complimentary Welsh cakes and coffee. We appreciate your support and hope to see you again soon!

Best wishes,
Sinclair Jaguar Cardiff

Rated 5 out of 5 stars

Ellie was exceptionally helpful

Ellie was exceptionally helpful, supportive, and almost as excited as I was! She explained complicated details simply and her knowledge and communication skills are first class. She's lovely, and certainly deserves recognition.

October 22, 2026
Sinclair Group logo

Reply from Sinclair Group

Thank you for your wonderful feedback! We're thrilled to hear that Ellie made such a positive impact on your experience. Her dedication and expertise truly shine, and we will make sure to recognize her efforts. We appreciate your support and look forward to serving you again! Kind Regards, Sinclair Hyundai Aberystwyth.

Rated 5 out of 5 stars

Impressive showroom and staff

We were made to feel very welcome by every member of the showroom staff we spoke to. Jonathan dealt with us in a friendly but professional manner and was excellent throughout our dealings. There is a very impressive new showroom which matches the brand and service offered.

October 21, 2026
Rated 5 out of 5 stars

Purchase of a VW T-Roc

I recently purchased a VW T-Roc the whole experience was superbly handled by all the staff from exchanging my old car to purchasing my new car. I was kept up to date throughout the process up to the point at which I collected the car. I would like to give a special mention to Phil Parry Sales Executive who was extremely professional and knowledgeable he is a big asset to the company.

October 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look