Shopify Reviews 

1,634
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, most reviewers were let down by their experience overall. Many customers found the website to be problematic, with some sites disappearing after payment and others being difficult to use or set up. People frequently reported issues with products, including items not arriving, being incomplete, or not working as advertised, leading to significant frustration. Reviewers also faced numerous problems with their orders, such as non-delivery, incorrect items, and difficulties with tracking, often resulting in financial losses. The payment process was a major concern for many, with unexpected charges, difficulties in getting refunds, and slow payment processing being common complaints. Customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach, with many feeling their issues were not adequately addressed.

What people talk about most

Website

Customers had negative experiences with websites, with many reporting issues with problematic sites and... See more

Product

Reviewers mention negative feedback about product quality and delivery issues, with many reporting that... See more

Order

Clients share negative opinions on order fulfillment, with many reporting that items ordered never arrived or... See more

Payment

Consumers find payment to be a negative experience, with many reporting incorrect transactions and unexpected... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as unhelpful,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Pointless app that you are basically forced to use when buying online especially via Facebook. Endless. Verification processes to go through even though you have already used SHOPIFY a hundred times.... See more

Rated 1 out of 5 stars

Bought from zj bargains which use shopify . Evri messed up delivery only 1 item of 3 delivered . Zj bargains never answered 4 emails of complaint , nothing from Shopify and no updates from Evri . Luck... See more

Rated 1 out of 5 stars

What a shame! Ordered a product through one of their sellers, am now chasing delivery for over 35 days and as such trying to raise complaints with their "customer services" and the bank. I've had no c... See more

Rated 1 out of 5 stars

I've used shopify many times never had a problem before until this week!! Placed two orders both which I had a problem with tried getting in touch but nobody answers complaints!! It's just a scam in e... See more


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1.1

Bad

TrustScore 1 out of 5

2K reviews

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1.1

All reviews

(1,634)

354 reviews in the last 12 months

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Rated 1 out of 5 stars

Scum

They're an underhanded and sneaky company automatically saving my card details and setting up an account for me unasked. What a disgusting set of practices may they go out of business as soon as possible.

October 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Really really bad don’t use it they…

Really really bad don’t use it they randomly close your store for no reason no chargeback nothing and hold big sums of money and terminate your account so you can’t access it or even complete orders this is how they damage small business reputation so our customers feel like we are scamming them but Shopify scams the sellers

September 27, 2025
Unprompted review
Rated 1 out of 5 stars

I wonder why Shopify should still allow…

I wonder why Shopify should still allow Shopayuma on their platform despite several complaints which indicate that Shopayuma is a scam with speciality in taking people’s money and just disappear seemingly without a trace. All same pattern by giving fake FedEx tracking which leads to a random location; in my case Scotland. I am almost convinced that someone at Shopify must be part of the scam, otherwise how long or how many people will Shopify allowed to be scammed by Shopayuma before it’s taken down.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Shopify got big and ridiculous

Shopify got big and ridiculous, I am over 5 years customer and one day they says your shop is too risky and block me from shopify payments but still charge mr 1% for using other payment gateways which is ridiculous and we have to switch! I think it might just be their dirty tactics to earn more commission. And my shop is not risky at all, for the whole year i didnt make any real sales, just some scammy ones that I have cancelled. Its mostly a display wrbsite. I reallu dont and risk with no real paymeny and their response saying I’m risky is simply ridiculous, if you haven’t start your shop, just start on a better platform that will respect and appreciate you!

September 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Paid for a product

Paid for a product, never received then vendor disappeared, no contact or website, Shopify just ignored my complaint, DO NOT TRUST this website, I think is a con.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Possible Fraudulent action

Have just attempted on two occasions to make a purchase supplier using this service, my bank keeps declining payment as coming up on their system as fraudulent this despite confirming with the text confirmation.
Now loosing time – on hold with the bank fraud line.

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Would give it No stars if possible yes

Would give it No stars if possible , totally useless, had a problem with one compay , Elanor London, who sent a dress that was not the size I ordered, and they would not refund me, and totally blanked me , same goes for Shopify, they just didn’t bother to reply to my messages, Would not ever recommend them.

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT SLL CISTS

Placed an order on 7th September for £71.00. Money was taken, then 2 hours later a further £200 was fraudulently taken. Then they tried to take £1000 which my Bank declined and cancelled my card. They then tried to set up a monthly subscription for £2000.

Fraud Department at my Bank have stopped that. I emailed the Company asking for my money back with no joy. Contacted Shopify who basically advised the fill in a Firm - which I did.

My Bank advised I log a report with the Police which I told Shopify I was about to do - but the Agent advised not to do anything until Shopify had investigated and they would update me once completed.

Still not heard anything as of today and the Merchant has disappeared from Shopify. Shopify have today informed me that due to their Policies and Procedures I will not receive any information regarding their investigation and they will not contact me as previously told.

This is an absolute disgrace and they are promoting these scam Companies and basically do nothing about the poor buyer who has been illegally robbed.

I WOULD NOT RECOMMEND BUYING FROM SHOPIFY AS THEY ARE NOT INTERESTED IN FRAUDULENT ACTIVITY EVEN THOUGH THEY ARE ACTIVELY PROMOTING THESE COMPANIES.

THE COMPANY I ORDERED FROM HAS NOW DISAPPEARED FROM SHOOIFY.

September 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Absolutely a disgrace

Absolutely a disgrace. Impossible to get in touch with a human to sort out any kind of issues. AI generated answer just send you to nowhere.
TWO months trying to cancel it and still getting charged £25
For customer services rate I would happily give -5 stars but unfortunately it doesn't exist.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

Scam website took my money and…

Scam website took my money and disappeared even although I paid through shopify . Tried contacting them but find it extremely frustrating and difficult they are not even interested stay away from them promoting scam sites

September 1, 2025
Unprompted review
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Rated 1 out of 5 stars

If i could give a zero i would!

If i could give a zero i would!

This is the second time im shopping on shoppify and all two occasions I got scammed!!!!

Shopify is allowing people to be scammed!!! Shops disappear abruptly after you pay!!!

Bunch of scammers!

September 14, 2025
Unprompted review
Rated 1 out of 5 stars

scammed and Shopify no help

Was scammed by a company and contacted Shopify as I thought they vetted the companies that they endorse. Was told to contact the company directly which I did several times, contacted shopify again with no joy
Trying to remove my info from Shopify but it is difficult and I don’t know if I’ve been successful as it’s says it takes 30days!

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Goods not delivered.

Goods not delivered.
No assistance from Spotify.
Impossible to contact a human.
AI Q&I totally confusing and inadequate.
Site geared totally to new suppliers with no backup for purchases.
Ability to report scam companies difficult and confusing.
If you are considering a purchase from a Spotify company my advice is DONT

September 12, 2025
Unprompted review
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Rated 1 out of 5 stars

The fees are ridiculous

The fees are ridiculous, they are the website hosting version of Etsy. Greedy. Would not recommend at all.
Yet another blow for Artist owned businesses, we can't even sell a piece without a whopping 36% in fee's coming out!!!!! A lot of us are struggling in this economy, but not these greedy corporations, because they just up their fee's for their sellers. I'm closing my website and removing my items ASAP. I'd rather lose the remainder of my paid up year than support these people any longer.
I'm not punishing my customers with higher prices to absorb this hike in fees because I actually have morals and I'm not rewarding this constant drive for profit these companies have (who's CEO gets paid something like $26,994,000per year, btw) Ridiculous.

September 8, 2025
Unprompted review
Rated 2 out of 5 stars

Customer services is clearly run via a…

Customer services is clearly run via a third world country where they are not trained to help, Multiple times I have been on the chat for over an hour to get very little help. My blog is not working and I can not use certain features, they messed up my plan last year with a load of drama. Sick of this stressful situation.

September 9, 2025
Unprompted review

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