Shell Reviews 459

Ze zijn bij de kassa soms niet eerlijk bij dit bedrijf. Jammer.

Sometimes not honest when you have to pay the money.
That's a pity.

Do not pay for your petrol at this station by cash if you do get the receipt i paid by cash the sum of £20 pounds for my petrol but did not bother with the receipt 4 weeks later i got a letter from Forecourt eye accusing me of driving off with out paying which i did not and would never do the only proof they said they had was a static picture of my car by a pump and a receipt probably the one i should have taken. I had to pay the £20 .01 again before it doubled and i was threatened a ban form every petrol station in the country it again and a £35 administration fee .May be it was the 1p the assistant said not to bother with after i said i can never get it spot on.
Shell Little Waitrose, Lower Richmond Rd TW9 4LJ

Came to say that prices are getting out of control...

Always shares info when needed.

A bit late for a review but just had to point out how terrible their broadband is/was. Utterly useless.

I really like the service here - although - there are some leakage with some of the pipes and I have been told that they were fixed, but then they keep leaking.

The customer care service needs to be improved.

The customer care service could be an area of improvement!!my issue with the rewards app is still not fixed

The gas are too expensive. Their is leakage is the pipes. No timely delivery.

No Proper answers was provided to me at the gas station as to why i was unable to redeem the gist cards and the representative showed attitude for no reason. Had a bad interaction and will never visit again

I mean these guys suck. They have quite the recipe of tarribel shit;

Massive Oil Spills and Environmental Pollution in Nigeria:
Shell has been repeatedly accused of causing severe oil spills and long‑term contamination in the Niger Delta—damaging water sources, agricultural land, and local ecosystems. For example, incidents in Bodo and ongoing pollution in communities like Ogale and Bille have led to extensive lawsuits and compensation claims.
FT.COM

Complicity in Human Rights Abuses in the Niger Delta:
Allegations have been made that Shell was complicit in the Nigerian military’s brutal crackdown on Ogoni protesters in the 1990s—including the wrongful arrest, torture, and execution of prominent environmental and human rights activist Ken Saro-Wiwa and others (the “Ogoni Nine”). These claims have been central to landmark lawsuits in U.S. and European courts.
AMNESTY.ORG

Corruption and Bribery Allegations:
Numerous investigations and legal proceedings have alleged that Shell engaged in corrupt practices, such as bribing Nigerian officials to secure exploration rights and oil blocks (e.g. in the disputed OPL 245 deal). These corruption allegations have been the subject of criminal probes in several jurisdictions.
GREENPEACE.ORG

False Reporting and Inflated Oil Reserves:
Shell has faced criticism—and regulatory scrutiny—for overstating its proven oil and gas reserves. In one high‑profile scandal, internal documents revealed that top executives knew about these overstatements, leading to penalties and a loss of trust among investors and the public.

Safety Failures, Explosions, and Industrial Accidents:
Over decades, Shell and its subsidiaries have been linked to numerous industrial accidents worldwide—including refinery explosions and pipeline ruptures in the U.S., UK, and elsewhere—which have led to worker injuries, fatalities, and significant environmental damage. For instance, catastrophic spills and explosions in places like Norco (Louisiana) have resulted in multimillion-dollar settlements.
CORP-RESEARCH.ORG

Labor Abuses and Union-Busting Practices:
Shell has been criticized for its treatment of workers in various countries. Allegations include aggressive anti-union tactics, unsafe working conditions, and other labor disputes that have led to protests and legal challenges over the years.

Greenwashing and Misleading Environmental Claims:
Critics argue that Shell has engaged in “greenwashing” by promoting misleading messages about its environmental initiatives while continuing to invest heavily in fossil fuels. Investigations have highlighted discrepancies between its public climate pledges and its ongoing core operations.
CLIENTEARTH.ORG

Passing on Environmental Liabilities through Divestment:
Shell’s recent moves to sell off its troubled onshore Nigerian assets have sparked controversy. Critics say that by divesting, Shell is offloading long‑standing environmental and social liabilities onto local companies and communities without adequately addressing the cleanup of decades‑old pollution.
FT.COM

Failures in Addressing Pipeline Sabotage and Oil Theft:
In the Niger Delta, widespread pipeline sabotage and oil theft have been both a symptom of and a contributor to the region’s chaos. Shell’s inability (or unwillingness) to fully secure its infrastructure has exacerbated environmental damage and fueled local grievances, often resulting in further legal action.

To name a few.

I am writing a one-star review for the Shell gas station because while in Michigan I purchased several shell gift cards physical gift cards and then now I am not able to use these gift cards as payment method in the app or anywhere that you can use an e-gift card and I need any gift card and the gift cards are not interchangeable you cannot use a shell gift card for anything other than gas and merchandise at a Shell gas station and you cannot change it into an e-gift card or use it as a payment method to get an e-gift card you have to buy any gift card and use it as such and if you have a physical gift card you have to use it as such you cannot use it in the app or any other way and so for me that is very disappointing and costly and has caused me a lot of frustration as I have these physical cards and it is and almost 2 hour drive to the nearest Shell if I could make them into an egift card the problems would go away immediately but Michelle is behind the times so I'm leaving a poor review they do need to get with The times they are behind in this way e-gift cards and gift cards and digital and physical money should all be fluid and interchangeable and they are behind the times and need to be updated and when they update this issue I will gladly give them a five-star rating

I would like to first tell everyone to not use your card at the pump ! I had $75 to my name , to get me thru til payday . I pulled up to get gas , put my card in , they locked my car for the full $75 without giving me any gas!!!causing me to lose my job because I could not get there . I had no friends or family to lend me any , and all the customer service said was it would take 7to 10 bussiness days to be returned . They never answered my question as to why they took my money without me owing them for anything !!!! I DID NOT recieve any gas at all . How is this not theft ? How are they allowed to just put a hold on my money when I didn’t recieve any of their services ? This seems illeagle to me and $ I agree that $75 ain’t a lot of money to most people , I get it , but I was going thru a divorce , some guy without insurance hit my car , so I had to come out of my pocket for repairs and I was struggling . As long as I had a job to keep Me atleast above water until this lawsuit was over , but the shell cost me my job , by taking my money and holding it for 7 days so they should be in some way held responsible , but I didn’t even get a simple apoligy . So if anyone is considering getting gas at the pump . I would go somewhere else , and I’m currently looking into filing a lawsuit .

I keep getting Spammed by their Affiliates, its super annoying as I can't opt out to received these junk emails for which I never signed up for. Shell should use professional Affiliates that follow the GDPR laws

The gas price is too expensive and they can't even fix their leaky pumps!

Horrible wifi provider. I hope they scrap the wifi. Absolute abomination

Have had a lot of issues with moving house and having a new landline number. Nothing was being resolved although my emails were acknowledged to say someone would get back to me but rarely did.

Awful company with a reward card that insults you gave me 1 pound off for spending over 300 pounds I never used it as never gone back to a shell garage them a month later after not using it they out a 2 pound free fuel voucher on your card they are a joke and avoid at all costs been filling up at esso and filled up twice about 120 pounds got over 2 pounds in nectar points. So basically I advise people too fill up at Esso and when you contact them they do nothing about it at shell bye bye shell WELCOME ESSO

Shell has a partnership with fuel rewards and none of the promos or offers were ever posted to my account. I tried to contact shell customer service and each time the email states they take this matter seriously yet no one repsonds nor research. Dont waste your time cause what they are promoting doesn’t come to fruition!

Once again three times within weeks The first time we had no internet Openreach damaged my phone cable from outside!!! second time internet came and go then the crackly on phone line became ok so internet back on and third time today 15 April internet very slow again with crackly noise on phone. The telephone line is also bad. My router is connected with the adsl connection to my phone line What is going on once again shell need to sort this out I am frustrated with all this. I pay for broadband and if their Openreach is messing around with the phone lines which cause internet to be slow or non existence as my router is connected to a phone line then Shell broadband need to sort this out with Openreach!!!! I want my internet back to a normal speed!!!!