Sheet Music Direct Reviews 236

Hello everyone who ended up in a subscription model without signing up. So did I but I unsubscribed, asked for a refund and got it right away. Either it's a faulty website design, or they hope you d... See more

I like the pass subscription if you are looking for alot of music .Yearly is probably your best option.Prices are reasonable for sheets compared to other sites,Web interface is good,,,search engin... See more

Great selection of music. I had a misunderstanding about what I was going to be charged for, and SMD responded immediately to both my phone call and email inquiry. They were great about refunding my $... See more

Very disappointed with Sheet music direct and they subscribed me to Pass and are taking money from my bank in a sales process that was unclear and underhand. They've been doing this a while judging by... See more

I bought my wife a present of some sheet music she liked. Purchased from these people in good faith. A month later I see a payment to them taken from my bank account by them, without authorisation, fo... See more

Usually I can find the piano or piano/vocal arrangement I want. I like that it's easy to change the key. The style of printing makes it easy to read. I look for standards, show music and classical.... See more

This companies practices verge on the criminal! They sign you up to a subscription automatically! You have to unregister at checkout, it's in the small print. ABSOLUTELY SHOCKING!!! I wonder how many... See more

I had a problem using my AppleID on their web site, trying to retrieve some pdf music I'd bought, so I emailed them, wondering if I'd ever see the music I'd paid for. Their support department respon... See more

Excellent and Fast Customer Support I had an issue with an unexpected charge, and the support team (especially Jacklyn) handled it very quickly and kindly. They explained everything clearly, p... See more

I use Sheetmusicdirect.com often for audition and practice materials. I'm usually in a rush trying to print down music for accompaniment for auditions. It's great to be able to quickly access the sh... See more

I absentmindedly bought a piece in PDF format, which meant no transposition ability. I had meant to buy an interactive copy. I found their responsive and positive replies to my dilemma refreshing in t... See more

By mistake, I ordered a piece of music which is a much higher level than my ability to play as a beginner. I wrote a message to the Sheet Music Direct customer's service and received a prompt respon... See more

This website is a complete con. When you create a login to be able to buy and download sheet music, they automatically sign you up with a ‘PASS subscription’ trial. The monthly trial is free but then,... See more

This is totally unacceptable — I was charged a yearly payment of $99 without any prior notification or the option to choose between monthly, quarterly, or yearly plans. This kind of misleading... See more

This is a most useful source of keyboard arrangements, often quite simple and playable for the amateur. When I accidentally signed up for a subscription and thought it was a scam, they dealt with the... See more

I found a charge for Sheet Music which I did not purchase. I sent an email to Customer Service and was contacted immediately letting me know they were looking into it. The next day they had an answe... See more

The quick response and prompt customer service. I unknowingly signed for a monthly membership, called when I saw the confusing two charges, and Jacklyn, the Rep, immediately credited my card. Wish all... See more

First, I was able to get the sheet music through Sheet Music Direct where I couldn't get it from other on-line sources. Secondly, when I told customer service that I didn't want a monthly account, t... See more

Be very careful with this company!!!! I bought one piece of music in January and have found myself paying a monthly subscription, which I knew nothing about. It must have been very sneaky , because... See more

I signed up for a free trial which supposedly included unlimited downloads for a month. Their "Pass" logo indicated titles that were free to download, but when added to the cart all were ineligible. T... See more

Yep, like others I just wanted 1 sheet of music but ended up with one month free access to Pass and then the billing was to start a month later. I went on line and canceled and then followed up by se... See more

I purchased and paid for three pieces of piano music. Without my knowledge I had also been signed up for a monthly subscription. This is deceitful/criminal practice. Fortunately I spotted it in t... See more

Very disappointed, as I was tricked into a subscription, as well. My daughter had created an account with Sheet Music Direct, as this is the only way to buy music from them. I then paid for the song s... See more

This site is a scam. Unsollicitaded monthly fee. No email to announce payment. Been able to cancel subscription but money for past months is gone.

I was tricked into a monthly direct debit which I didn't hadn't realised (£9.90) by doing a one-time purchase. I thought I was getting a free trial.

have just been charged £9.99 without signing up to any subscription. I see this is a common problem with this site. I have emailed customer support and requested a refund.

The app lets you search a lot of music: that’s good news. You can also buy that music through the app: that’s the end of the good news. The bad news begins with trying to download the music you ju... See more

Ugh. Same here now I read other reviews. Just wanted one sheet of music, then find I'm being billed monthly. Luckily I paid with PayPal who are sorting this out for me.

Like many other reviewers I inadvertently took out a subscription. When I contacted them they immediately made the refund. It’s exceptional customer service but they really need to fix the website as... See more

I bought one but it just won’t let me download it. This was initially my review. But after reaching out to their customer service, they quickly solved my issue. Twice. I wish it was never an issue... See more

I had a problem with a subscription that was set up, which I did not want, and funds were taken from my account. However, I contacted Sheet Music Direct who apologised, refunded my money on the same d... See more

I have been buying music from Sheet Music Direct for many years and have been really happy with the range of music available and I find their service very easy to use. Recently I realised I had in... See more

Good afternoon, you recently added an extra warning, which is incredibly annoying. Every time I log in, I get a security warning for 15 to 20 seconds. Customers shouldn't have to suffer because of you... See more

I've always found Sheet Music Direct to have a really fine, comprehensive collection and an easy order and download function. Most recently, a sheetmusicdirect charge appeared on my PayPal account tha... See more

I use this site to download music regularly. I've always been happy with the music. However, the last piece I downloaded was not what I expected. I contacted customer service and I was refunded with n... See more

I’m actually writing a review about a refund but not through any fault of the company! I bought the wrong thing. I emailed them without much expectation because i feel like emailing compani... See more

great selection of music. user interface so far is great - I can easily find what I am looking for. and they are very responsive! they resolved my issue/request within an hour!

Sheet Music Direct is awesome! We tried the 30 day trial and my 12 year old and 10 year old loved it. It has a wide selection of sheet music and the PASS app is easy to use. When we wanted to switch o... See more

Good service and prompt refund when I realised I’d made a mistake with my order. However, every cloud…… I then discovered I’d been signed up to the PASS subscription without my knowledge. That’s been... See more

I accidentally clicked the subscribe button when buying music last month. Yesterday noticed the renewal charge in my bank statement. Immediately emailed them and within 36 hours the whole matter sorte... See more

I too got the mystery $9.99 monthly charge that just started showing up. I was upset about it. But I emailed and literally received a response from Jacklyn in about 8 hours. She refunded every... See more

I now see in the reviews that getting signed up for a PASS subscription unknowingly is a common experience for purchasers of sheet music from this company. It happened to me too, but I'm happy to rep... See more

I needed help with something and sent them a message. They responded immediately and solved my problem. Great customer service. Plus I love using the app when I play the piano.

I had an issue with ordering string quartet music but didn't realize it was a score only and no parts. I contacted SheetMusic Direct via email and Jacklyn quickly and efficiently resolved the issue. H... See more

Dealing with Sheet Music Direct was a pleasure. They get and A+ Excellent. Reps were quick, polite, clear and professional. The next time I need sheet music, I know exactly where to go.

I've always been very happy with my orders/purchases from SMD in the past, but I was really disappointed with my last purchase, which was the easy play version of Rachmaninoff's piano concerto in... See more

I am a total non- tech Boomer. I couldn’t find my purchased score to download and print. I emailed Support and within a few hours they responded with a printable PDF of my music. I can’t recommend Su... See more

I had purchased a song's sheet music for my wife and when I showed it to her, there was something about it that she couldn't use (I can't read music). She said it was in good format but not at her lev... See more

I had a small issue on my account. I emailed customer service and got a prompt reply and a prompt fix to the issue. Excellent customer service is what inspires loyalty to a business. Thank you Jackl... See more