Sephora Reviews 3,566

Order left Sephora next day, however the courier took 6 days to reach me in Melbourne which felt slow. Click and collect would have been faster I think, and the sample choice was off. Returns seem fai... See more

Gifted a great advent calendar but 2 days missing. So would not recommend if gifting to a young teenager. If purchasing for yourself it’s good.

Really good I was in the store, but I found a group of 12 - 15 Year old Teens That were messing with drunk elephant, I tried to confront them but they Pushed me out of the way, These Sephora kids are... See more

i ordered a skincare bundle from this shop and while the service was itself was great - fast shipping - easy checkout - and EVERYTHING arrived well packed unfortunately the product didn't fully meet... See more

I love Sephora products but the costumer service is awful. I recently tried to buy 4 items totaling 100 dollars- when using my Apple Pay the site had an error twice so I switched to my physical card w... See more

I was a little disappointed that the shampoo in my order wasn't sealed and leaked in the box. I could wipe the other items down, apart from some satin scrunchies Sephora quickly posted out new sc... See more

I've shopped with Sephora for years and haven't had problems until this year. First of all, they never send the samples you've requested anymore-- they don't even send products from the same categor... See more

Sephora is one of my go-to palces for beauty products. The store has an amazing variety of makeup, skincare, and frangrance options, all from top brans. I love how you can test out products in-store b... See more

Bought some expensive products at a mall Sephora (25 mile drive to mall). The clerk clearly stated that the product was exchangeable/returnable, 'not to worry'. Looking at products at home I decided t... See more

I’ve been shopping at Sephora for years, and while it’s generally okay, my recent visits have been more mixed than before. The product range is still great - there’s a wide selection of skincare... See more

Same day delivery? In what world does that guarantee? Maybe update that on your website as to not set high expectations on your customers. Just saying !

I ordered the HydraGlow Vitamin C Serum from Sephora (along with a few other items), but I received an empty box for the serum. The other items also weren’t in ideal condition, but the HydraGlow Vitam... See more

The tracking said delivered but I didn't receive. I inquiry the company, who forwarded the issue to the delivery company, and both of the told me they would investigate. 2 months after, I am still wai... See more

Shipping was quite quick, but the item that arrived looked like it had been used and wasn't sealed. Customer service was slow to respond and not very helpful. I generally enjoy shopping at Sephora, bu... See more

I recently made a purchase from Sephora and THEN looked up their reviews, which after reading I was very worried that I had used them. However I had no problems at all, I was regularly updated on... See more

I will never order online from Sephora again. I had the worst experience with delivery by Ontrac. They are dishonest, unreliable and they steal (keep) your package saying it was delivered. One would t... See more

I used their stuff before a week and I literally disappointed with their packaging but stuff was good not so great like all influencer making the hipe.

I bought Sauvage for men cost 155 pound, nothing smells like sauvage, and even person next me won't be able to smells anything, I am sure they sale fakes stuff between fewer original, my advice would... See more

I only have one problem Sephora - why don't you cut deals with ELF and Milani and start stocking the best drugstore brands ever??!!

I cannot quite believe how poor and disconnected customer “ service” for Sephora is. I received the wrong items in my delivery. Tried to resolve the issue using the web form - other option was Faceb... See more

I was just browsing on their website mainly to see prices for channel blue as a christmas present and I was pleasantly surprised to see all their offers. Will be visiting again soon to purchase.

I’ve been shopping with Sephora for almost 4–5 years now, and honestly, every experience keeps me coming back! From my very first order to my most recent one, the service has always been top-not... See more

Excited to purchase the Fenty Shampoo & Conditioner… The Evri courier service was exceptional. The Sephora UK packaging was fabulous - I loved the attention to detail - the black and... See more

I can’t believe these reviews. Sephora is a massive, reputable company, with high standards for customer service. As a customer for over a decade, i can say I have not had one negative experience. Ju... See more

Thought I would write a review after seeing so many negative ones. I had a positive one. Ordered my item and it arrived 2 days later with Evri. No problems at all

Picked up moisturizer and foundation. Everything arrived fast and well packed, plus a couple of samples I wasn't expecting

I received the items quickly and without any problems. The price was unbeatable, and the selection was better than on many other platforms.

Ordered skin care and a lipstick, eveything arrived fast with some nice samples included. Packaging was sturdy and the app made easy tracking

I have been a loyal Sephora customer for over 10 years, and this experience reminded me why I continue to shop with them. I recently had an issue with a package that showed as delivered... See more

The most helpful and kind customer service from the lovely Metadel, the Dyson expert in the mall of the emirates store Dubai 💕

Sephora is great shop for all types of products like makeup, cosmetics and perfume

ordered with Sephora courier and wow the tracking was actually decent and it landed in 3 days to my door lol faster than i expected and i was half way through a kakuro when the doorbell went loll. but... See more

I ordered skincare and lipstick online. delivery was fast and I liked the extra samples they threw in. Makes me want to shop again.

I absolutely 💯 %am in love with sephora!! Minus the outrageous pricing though.

Bought skincare and mascara. Everything came quickly and the samples included were a nice surprise.

Called Sephora customer service to see if they price match Neiman Marcus...The rep said they do but not any sale prices...WHAT? The majors like Dr Barbara Sturm don't sell their products to Nordies,... See more

Last week, I ordered $175 worth of products using the Friends and Family discount, and today, instead of a bunch of the items I paid for, I received three cans of Fist Aid Beauty. I tried calling CS a... See more

FN105105899 order number How can someone recommend a product to me that does not suit me and then say we cannot refund? The colour matched under your ridiculously fluorescent lights making me l... See more

Do not buy from Sephora en ligne , they don’t have customer service support, they don’t have any option to change/cancel/ or even speak to someone . For the next day delivery item it’s a false informa... See more

When i first went to the store to buy a few products ahead of a major trip, the lines were crazy and the lighting was poor so i wanted to check the shades I was buying against what i had purchased bef... See more

Sephora's management in Selma, TX is rude and does not know the definition of good customer service. The old man has no etiquette and in a rush to get off the phone when being asked a question. How... See more

I ordered foreo, it was on 50 percent discount, for 3 days, it was showing that your package is getting ready n then on 4th day, got an email that they cant deliver and will cancel my order. I ordere... See more

I found the perfect foundation in the best skin ever long lasting foundation in colour 21p. It's the first time in my 41 years on this planet that I have been able to just sweep on a foundation, fe... See more

Nothing like they used to be. I ordered an expensive bottle of perfume for my birthday 3-4 days ago that was shipping from local warehouse and this morning they argued UPS had it but UPS says no. I ca... See more

Every time I try to order online with Sephora the transaction never goes through. I NEVER have this problem with any other cosmetic company I order online from. I do Apple Pay or PayPal to have a secu... See more

Last 2 orders placed did not arrive. 1st refund requested took a long time to be actioned and I had to contact Sephora twice as the 1st time I did they assured me the refund would be done but it wasn’... See more

Ordered from Sephora for the first time because they were offering the product at a good price, better than competitors, and fast delivery. Three days later after no action, they emailed me to say “Wh... See more

I ordered a shark hairdryer and within this order I was to receive a free beauty bag and other free items. The order arrived and stated delivered and the only item arrived in a very small box was a f... See more

Never ordering from Sephora online or in store . I’ve been a loyal customer for years, however their online delivery is horrible . My order #746106000982 They use sketch delivery services and don’t ho... See more