SCOOTER CENTER GmbH Reviews 1,629

Very fast response and delivery! Best parcel-print!🤩

Excellent seller. Perfect communication. Recent tire DOT. Good prices. Fast shipping. Recommended.

Order part which say in stock, but someone decided to send another similar part which don't fit to my scooter, and is also low quality. I try to contact customer support, and open ticket but still no one replay. Buy only paypal from this company ! Or better don't buy anything from this company !

Excellent customer care, item arrived damaged and contacted company which sent immediately new product for free of charge. Thank you for good service 5/5👍

They don't response for changes. Either i sent them all specifications of my motor they sent wrong part and I lost 300eur.

Later they solved the problem and returned the money. I sent article to them.

Customer service is hopeless…They are so rude and unprofessional. Such a shame…

Very happy with my order! I ordered parts for my Vespa and they were delivered fast. Will order again if i need something!

It is true that the after-sales service is lacking, and little information is given from the time of shopping to the time the shipment is announced, but the package arrived well, with the selected courier, and the product is exactly what I expected. All OK.

I received the incorrect cylinder head for my Vespa PX in the middle of 2022. Their team admitted via email that they shipped me the incorrect item. At the time, they said they were waiting on a replacement shipment as they didn’t have any more in stock. I have reached out to them for more than a year to try and get the correct item shipped, with no response. Its a bummer that they don’t want to support their customers, as I have spent many thousands of dollars with their company.

This company is a complete & utter disgrace, ordered a Pegasus seat which they were very slow to dispatch, the parcel then bounced around Germany for what seemed like weeks & now the parcel is stuck at UK customs, I spoke to customs on Friday who inform me there is several issues with the parcel missing necessary paperwork and therefore they won't release the item. I've tried to resolve this with "Scooter centre" but they have no interest whatsoever since taking my money. Nearly 400 notes up in smoke.
Be warned this company is a complete scam & being in Germany they simply wash their hands of you once they've taken your money.

I cancelled a wrongly ordered part and they promised to not ship or recall the package. The didn"t do as promised, they charged my card and the package was sent to the destination. The products are good but they need to learn and improve service and how to handel claims and cancellation. This is not the first time I experience bad handling of claims. Some years ago the sold a cylinder that did not match a standard engine case. They did not accept my complaint, just saying I should buy a new engine casing. This company is very bad. Not any company I would do business with.

Zero communication, held an order for 5 days (£1,700 value) while waiting for an out of stock part to come in (small plastic washer £3 value).... original order was 18th November, they finally dispatched on the 23rd, parcel now due 4th December..
Getting ANY communication is like getting blood out of a stone! Ignorant germans! I'd rather eat my own hand than ordet from them again. BE WARNED- scooter centres shopping experience is heading the sam way as SIP's. Dealing with these people is so much agro that this will be THE last scooter I save from the scrap yard. FUMING!!! 😡😡😡

+49 (0)2238-30 74 30 tried calling their support line in relation to an order could not get through on phone. I have e mailed 3 times now as after my first order arrived there were parts that weren't in stock so i waited until they were in stock.
My first order came to over £1100, my parts have come into stock so i ordered them but i am unable to pay as it does not meet their minimum order of £137.16 i think i more than met their minimum order the first time

I ordered a pair of Moto Nostra chrome knee pads and one was a poor fit. I emailed scooter Center about the problem and Fabian sent me a replacement the next day, without charge and which fitted perfectly. 10/10 for customer service.

Bought from the uk, free delivery via dpd came within 3 days! Very quick and very happy with the item, i will be using them for all my scooter parts, could not be happier, thank you!

VERY DISAPPOINTED with this item and thier Customer Service:

1) Two sets of wires, two holes in the case, just one plug in the kit. Had to order and pay for the second plug. One expects a "kit" to be complete.

2) The flywheel has somewhat unique threads. There was no flywheel puller in the kit. Had to order and pay for a puller. Again, one expects a "kit" to contain everything you need.

3) The FIRST and SECOND CDI units failed. Had to place another order to get them to ship CDI replacements. Finally, they shipped an original Piaggio unit which is still working. Many weeks wasted waiting for parts. They didn't even want a failed unit back to research why it failed.

4) The original stator plate is marked so simply lineup the mark with the mark on the case and the timing is OK (well, very close). Not the new one. Trial and error using a timing light.

5) The flywheel is thicker than the original. Which is OK until you put the fan shroud on. The flywheel scraps on the cover. Had to engineer spacers to make the cover fit again.

I expected more from this company based on their reputation and the price I paid. Again, very disappointed. Would not buy from them again.

Now wiring lights, horn, etc. Hope I don't run into more issues........

Superb service, excellent communication and very fast delivery although some products are not 100% identical as shown on pictures on their website.