Safebuy Reviews 38

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I was contacted by this company about 2 years ago. In March 2022 they took another payment even though I'd asked to cancel. No reply to emails. Now, various emails during 2022 & January 2023 sent a... See more

Rated 4 out of 5 stars

We thought we would join Safebuy some years ago. We feel it does lead to an increase in sales although it is hard to quantify how much when sales were already growing rapidly. They have always be... See more

Rated 1 out of 5 stars

1** doesn’t sum up how bad this company is.. More to the point how rude Richard was when i asked some simple questions on his engagement reach prior to aligning with them. His tech, charle... See more

Company replied

Rated 1 out of 5 stars

Contacted me out of the blue; I never gave them my details. So I unsubscribed and I then received another email asking me to claim my profile, again! (after I had unsubscribed), which if I remembe... See more

Company details

  1. e-Commerce Service

Information provided by various external sources

SafeBuy checks all consumer reviews, site links, data privacy and legal conformance to provide a Universal Rating that customers can totally rely on.


Contact info

1.8

Poor

TrustScore 2 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

This is just another money making scam

This is just another money making organisation, that assures a degree of quality to the website user of their members. This assurance is "purchased" by the website owner/trader, irrespective of any quality of service. Safebuy do not vet their subscriber, or have no facility to do so. the whole system is a sham.

May 16, 2022
Unprompted review
Rated 1 out of 5 stars

COMPLETE SHAM

COMPLETE SHAM, built years of trust with google reviews & trustpilot and have a low score with this SHAM of a company, have only a few bad reviews which is also inevitable, when you have been trading many years and they basically want you to signup and pay them to increase your score, this type of site should be banned.

October 14, 2021
Unprompted review
Rated 1 out of 5 stars

Safebuy cannot be trusted.

Well, I just looked at Safebuy's review page for J & S Appliances (theappliancedepot.co.uk) and it shows that Trustpilot has given them a score of 4.8/5. But when I go to Trustpilot and look up J & S Appliances, I see that they have been given a rating of 2.3/5. So I have zero trust in Safebuy now and will never use them again.

Anybody can check what I am saying.

May 24, 2021
Unprompted review
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Rated 5 out of 5 stars

Great service and product

We added the Trustseal to our checkout pages hopefully this will help conversion rate and our profile appears on search results which looks great 👍🏼

March 19, 2021
Unprompted review
Rated 1 out of 5 stars

Its worrying when a company spams you…

Its worrying when a company spams you in the first place to try and get service, however, I felt a bit better that I could click on the 'report spam' link at the bottom of the email and be opted out. Well, the IDEA is good, the fact of that matter is that it lead to a 404 error page.

March 13, 2021
Unprompted review
Safebuy logo

Reply from Safebuy

Hi Mark we did have a broken link on some emails this was fixed fast however we apologise for any inconvenience this caused you.

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Rated 5 out of 5 stars

Excellent Service

I am very happy with both the support and service of this company, my personal experience has been a good one, and I feel they deserve a 5-star rating.

February 22, 2021
Unprompted review
Rated 1 out of 5 stars

Redundant and disingenuous

Sent me an email stating that my company has the highest rating, but if I want the profile to continue to be up, I need to pay them, of course. They just harvest data from Google and other review sites like Trustpilot and Yell and then they want you to pay for it.

February 22, 2021
Unprompted review
Safebuy logo

Reply from Safebuy

Hi Galena we do aggregate data from multiple sources to give a clearer picture of a company however this is far more complex than just harvesting data if you require detailed information just email us at info@safebuy.org.uk and we can provide it Thanks

Rated 1 out of 5 stars

1** doesn’t sum up how bad this company…

1** doesn’t sum up how bad this company is..

More to the point how rude Richard was when i asked some simple questions on his engagement reach prior to aligning with them.

His tech, charles is make believe and they are out for the vulnerable.

Shocking attitude to business and surprised they are still going with what i have experienced.

Reported.

Huge scam be careful

February 18, 2021
Unprompted review
Safebuy logo

Reply from Safebuy

Philip sorry this has been your experience i believe you were requested to email us any questions as most of our staff are working from home in the current climate so answering emails is more efficient than phone calls

Rated 1 out of 5 stars

Scam spam.

First of all - notice how all of their 5 star reviews are invited and not verified.

Second of all - you can not add people to a mailing list who have had no previous contact with you about a service that has never had any relevance to their business.

Thirdly - sending emails from a false account is just a douche bag move.

Fourth - putting a broken unsubscribe link in the email, again, DOUCHE MOVE.

Fifth - having no contact number and an email address that keeps bouncing back, SUPER DOUCHE MOVE.

Sixth - Claiming to be in partnership with the Department of Trade and Industry - straight up lie seeing as they don't exist anymore in that capacity.

Seventh - spam. Spam spam spam.

Having investigated the company, it is very quickly evident that they are literally a scam. They don't do anything that Trust Pilot do not do FOR FREE, and their payment terms are extremely sketchy. They aren't in partnership with the Department of Trade and Industry, to be so bold as to put that claim on their website is.. well it's ballsy or really stupid. I'm going for the latter.

Reported to the ICO, reported to Trading Standards, reported to Advertising Standards.

February 15, 2021
Unprompted review
Safebuy logo

Reply from Safebuy

Hi Al Izadi,

Thank you for your detailed review, however we firmly dispute a number of points in your review and believe it is an unfair representation of our business and the service that we are offering.

Between 2003-2015 SafeBuy worked with the Department of Trade and Industry and the Office of Fair Trading to define and review standards in the online marketplace. Although, as you stated, the DTI no longer exists, the principles and standards we helped define with them have been universally adopted.

In terms of the initial contact you had from one of our sales team. It was a single email to your business’ ‘contact us’ email address giving you specific information about your business’ score and profile details that we believed was of interest to you. Since contacting us via email we have checked the unsubscribe link and have found a bug that has since been rectified. Thank you for highlighting this to us.

If you would like to get in contact with us at any point you can reply to the sales person that contacted you, email us directly at info@safebuy.org.uk or alternatively you can phone us on 01491 411 111. This number is displayed on our Trustpilot profile and should be included in all emails.

We believe we are offering a valuable tool for online businesses. You may not agree with this however to call our business a scam is extremely inaccurate and a view which is not shared by over 3,000 businesses who are SafeBuy members.

Warm regards,

SafeBuy Team

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Rated 5 out of 5 stars

Very helpful

Really helpful team and responded with all my enquiries promptly and professionally.
Thank you so much for your service.

September 25, 2020
Unprompted review

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