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Where it all started. Rough Trade was founded by Geoff Travis in 1976 as a London record shop and began releasing as an independent label in 1978. In 1982, the retail outlet broke with the A&R and distribution divisions and became an independent entity, as it remains today. In 1982 Rough Trade West relocated from its original site on Kensington Park Road to nearby Talbot Road. Rough Trade Neal’s Yard opened in 1988 and closed its doors in 2007, ahead of the opening of a new flagship store, Rough Trade East, which opened in 2007 in Brick Lane. Rough Trade NYC opened in Williamsburg, Brooklyn in 2013 and relocated to Rockefeller Center, Manhattan in 2021. Rough Trade Nottingham opened in 2014. Rough Trade Bristol opened in 2017. We host live shows, sell records, merchandise, hardware, beer and coffee. Come say hello!
Contact info
United Kingdom
- 01172051436
- enquiries@roughtrade.com
- www.roughtrade.com
Replied to 12% of negative reviews
Typically replies within 1 week
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Excellent price and service
Fast delivery and very secure packaging. I also got the album at a reduced price and it came factory sealed. Will but again from Rough Trade. Thank you !
The vinyl arrived in good time and very…
The vinyl arrived in good time and very well packaged. Thank you.
They kept me updated and posted promptly
They kept me updated and posted promptly
Fast dispatch
Fast dispatch, well packaged.
Condition as described.
Excellent vinyl and seller.
Many thanks.
This was an international purchase so I…
This was an international purchase so I was fortunate that it arrived safely. Package protection was scarce/non-existent, one piece of reinforced cardboard, this time, Other than that their prices have always been great and shipping fast, I highly recommend Rough Trade.
The record that I purchased is great
The record that I purchased is great. Unfortunately, I ordered it in February, and it arrived in May. Without a really good reason, it's unlikely that I will order from RT again.
Thank you for electronic and scuba rsd…
Thank you for electronic and scuba rsd 2026 vinyl haveing just missed out on rsd day at tubeway records in shrewsbury chris
Shipping takes MONTHS!!
Shipping takes MONTHS!!! You have to email them and BEG for them to ship your items, they never respond to messages. They have some great products but their warehouse staff is either incompetent or overwhelmed. Shop elsewhere if you can.
I ordered this beastie boys lp ot…
I ordered this beastie boys lp ot arrived in excellent condition I have purchased from them before and planned on buying from them great selection and I highly recommend them to all
Great delivery of a great record
It’s a great record as you would expect from Neil. Excellent service from Rough Trade, prompt delivery and well packaged and protected for transit. Will be ordering more of my vinyl from them in the future.
Ordered 2 vinyls 3 weeks ago… still…
Ordered 2 vinyls 3 weeks ago… still hasn’t shipped. Sent numerous emails about the issue only to get generic AI responses. Consider purchasing from elsewhere this is a poorly run company.
Amazing Customer Service
I ordered a CD from Rough Trade because they had the lowest listed price I could find for that one online and also had the lowest shipping costs to Australia. There was a delay so I reached out to the customer service team and I had such a great experience with Jack. He was very apologetic for the delay but it was out of Rough Trade's control as it was a supplier delay. So because of their low prices and great customer service I would defiantly recommend you shop here.
Great selection
Great selection, great music, fast and excellent service and shipping. Thank you!
RSD Vinyl Secured!
Was able to snag a Record Store Day vinyl easily the moment they went live on their website. Great experience and service all around!
Unauthorised cancellation charge
I placed an online order by mistake - immediately cancelled it, and they deducted an 8% charge! This is being disputed and reported to trading standards, as my statutory rights allow me to cancel an online order a full refund within 14 days !!
GREAT VALUE
Ordered some albums I was having trouble finding elsewhere. Great price. Packaged great. Communication re my order was also excellent. Will definitely be ordering again.
SUPERSONIC QUICK SERVICE
Great choice and easy to navigate the…
Great choice and easy to navigate the web page. Also, a very prompt service in protective box
Kae Tempest Having Spent Life Seeking
Bought Kae Tempest Having Spent Life Seeking Hardback...signed and orange indie version.... to my surprise i won a limited edition vinyl extract from Having Spent Life Seeking... defenite wow purchase... Thank you Rough Trade... service and communication excellent as always... orders always arrive well protected and A+++ service....
Great choice and service
Easy to order and fast delivery. The Rough Trade website is great to navigate and they have a extensive catalogue.
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