Rough Trade Reviews 3,005

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,990 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the efficiency of the delivery service. Many people highlight the excellent service they received, often mentioning the secure and protective packaging that ensures items arrive in perfect condition. Reviewers frequently express satisfaction with the overall purchasing experience, noting the wide selection of music available. However, some customers also mentioned issues with their orders, specifically regarding shipping times and communication. A few people reported significant delays in receiving their items, with some orders taking weeks or even months to arrive. There were also instances where customers experienced difficulty getting updates on their shipments or received damaged products, despite the generally positive feedback on packaging.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the amazing vinyl... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Consumers find order experiences to be ambiguous. While many praise the easy online ordering process, great... See more

Quality

Clients share positive opinions on quality, frequently praising the 'top-notch quality' of vinyl editions and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well, that was one helluva ride!! Rhino's re-release of Never Mind The Bollocks... Pre-ordered December 10th. Delivery scheduled January 10th. Finally arrived April 1st!! Absolutely no fault of... See more

Rated 5 out of 5 stars

RSD release, when you know you've got a wait on 8pm releases the Monday after RSD, fully prepped I sat waiting. Less then 15 mins I was in, record bought, The Stranglers Rarities, limited edition of 3... See more

Rated 5 out of 5 stars

I recently purchased 2 albums from the Rough Trade 50th anniversary 2nd drop. As per usual the albums were packed perfectly and arrived on time. This is what you expect from a company who have put m... See more

Rated 5 out of 5 stars

As ever the RT service is great. The “post RSD” Monday service with waiting room worked perfectly. My selection of “Bruno Mars Collaborations and the Dr John WDR Orchestra double are both great. Vinyl... See more


Company details

  1. Record Store
  2. Book Store
  3. Event Venue

Written by the company

Where it all started. Rough Trade was founded by Geoff Travis in 1976 as a London record shop and began releasing as an independent label in 1978. In 1982, the retail outlet broke with the A&R and distribution divisions and became an independent entity, as it remains today. In 1982 Rough Trade West relocated from its original site on Kensington Park Road to nearby Talbot Road. Rough Trade Neal’s Yard opened in 1988 and closed its doors in 2007, ahead of the opening of a new flagship store, Rough Trade East, which opened in 2007 in Brick Lane. Rough Trade NYC opened in Williamsburg, Brooklyn in 2013 and relocated to Rockefeller Center, Manhattan in 2021. Rough Trade Nottingham opened in 2014. Rough Trade Bristol opened in 2017. We host live shows, sell records, merchandise, hardware, beer and coffee. Come say hello!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This was an international purchase so I…

This was an international purchase so I was fortunate that it arrived safely. Package protection was scarce/non-existent, one piece of reinforced cardboard, this time, Other than that their prices have always been great and shipping fast, I highly recommend Rough Trade.

May 5, 2026
Unprompted review
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Rated 1 out of 5 stars

Shipping takes MONTHS!!

Shipping takes MONTHS!!! You have to email them and BEG for them to ship your items, they never respond to messages. They have some great products but their warehouse staff is either incompetent or overwhelmed. Shop elsewhere if you can.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great delivery of a great record

It’s a great record as you would expect from Neil. Excellent service from Rough Trade, prompt delivery and well packaged and protected for transit. Will be ordering more of my vinyl from them in the future.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I ordered a CD from Rough Trade because they had the lowest listed price I could find for that one online and also had the lowest shipping costs to Australia. There was a delay so I reached out to the customer service team and I had such a great experience with Jack. He was very apologetic for the delay but it was out of Rough Trade's control as it was a supplier delay. So because of their low prices and great customer service I would defiantly recommend you shop here.

May 5, 2026
Unprompted review
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Rated 1 out of 5 stars

Unauthorised cancellation charge

I placed an online order by mistake - immediately cancelled it, and they deducted an 8% charge! This is being disputed and reported to trading standards, as my statutory rights allow me to cancel an online order a full refund within 14 days !!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

GREAT VALUE

Ordered some albums I was having trouble finding elsewhere. Great price. Packaged great. Communication re my order was also excellent. Will definitely be ordering again.

April 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Kae Tempest Having Spent Life Seeking

Bought Kae Tempest Having Spent Life Seeking Hardback...signed and orange indie version.... to my surprise i won a limited edition vinyl extract from Having Spent Life Seeking... defenite wow purchase... Thank you Rough Trade... service and communication excellent as always... orders always arrive well protected and A+++ service....

May 2, 2026
Unprompted review

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