Romans - Tilehurst Reviews 95

TrustScore 5 out of 5

4.8

30-30a School Road, RG31 5AN Tilehurst, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Mark Porter was very informative, efficient and professional at all times. He answered our many questions fully and promptly throughout Thank you Mark

Company replied

Rated 5 out of 5 stars

Really great experience with Romans — Nathan and Lorraine were both fantastic. They made the whole process of securing my new place smooth, quick and completely stress-free. Communication was c... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful experience working with the Roman's Tilehurst team who helped us find our first flat in the Reading after moving from New Zealand. Nathan was fantastic at helping us find our home s... See more

Company replied

Rated 1 out of 5 stars

bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further b... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Tilehurst

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • 30-30a School Road, RG31 5AN, Tilehurst, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.8

Excellent

TrustScore 5 out of 5

95 reviews

5-star
4-star
3-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience finding our first flat in Reading.

We had a wonderful experience working with the Roman's Tilehurst team who helped us find our first flat in the Reading after moving from New Zealand. Nathan was fantastic at helping us find our home showing us 3 different properties of interest and working closely with us on our tenancy approval. Mark and Lorraine were also excellent answering our tenancy questions and helping us navigate our tenancy application. Highly recommend, especially if you are looking for your first flat in Reading.

April 11, 2026
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Mrs. Randall, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Mark Porter was very informative

Mark Porter was very informative, efficient and professional at all times.
He answered our many questions fully and promptly throughout
Thank you Mark

April 13, 2026
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Stewart Marriott

We greatly appreciate your 5-star review and the time you took to share your experience with Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

A really great and smooth experience with Romans

Really great experience with Romans — Nathan and Lorraine were both fantastic.

They made the whole process of securing my new place smooth, quick and completely stress-free. Communication was clear throughout and they were always helpful and easy to deal with.

Moving can be stressful, but they made it feel straightforward from start to finish.

Would definitely recommend!

April 1, 2026
Unprompted review
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Reply from Romans - Tilehurst

Dear Andrew

We greatly appreciate your 5-star review and the time you took to share your experience with Nathan and Lorraine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent Estate Agent, will use them again.

Nathan, Mark and Steve were excellent at helping me get a place at The Roebuck, at short notice ( which I needed) I should have used Romans, Tilehurst, much sooner, as they got everything done, ASAP. Lorriane, the Move in Manager, was really professional as well, everything done for my move in with no problems. In the future, I will use Romans, Tilehurst, before anyone else; their skill at find accomadation has been the best I've experienced so far

March 10, 2026
Unprompted review
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Reply from Romans - Tilehurst

Dear Mick

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

The Tilehurst branch continue to excel!

With the help of Mark, Steve, Nathan and the Tilehurst team, I've just completed the purchase of the rental!

I've posted before about how supportive they've been - this is a quick follow up to confirm that they have remained great throughout.

March 6, 2026
Unprompted review
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Reply from Romans - Tilehurst

Dear Benjamin Lloyd-Hughes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

I would just like to say a massive…

I would just like to say a massive thank you to Steve,nathan and there team at romans a very helpful & professional service any help I needed they were there for me would recommend Romans to anyone thank you so much

February 13, 2026
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Simon, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Nathan, Steve and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Fast and professional help from…

Fast and professional help from Tilehurst branch. Nathan, Lorraine, mark and Steve were all brilliant. We viewed a property and was moved in within 4 days. Thanks again guys! Biggest shoutout to Nathan and Lorraine. Daily communication with what’s going on and very helpful.

January 27, 2026
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Megan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

I bought the property through Romans…

I bought the property through Romans Sales then used the Lettings team to find me a tenant. Nothing was too much trouble, and we were kept updated every step of the way. Steve, Mark & Nathan from the Lettings team were very helpful & professional and provided great customer service. I would highly recommend Romans and will certainly use them again in the future.

January 16, 2026
Unprompted review
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Reply from Romans - Tilehurst

Dear Stephen Townsend, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! Great estate agents. Mark from the lettings side was excellent and made the move as easy as possible. Brilliant company!

November 8, 2025
Unprompted review
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Reply from Romans - Tilehurst

Dear Sarah Le Fevre We greatly appreciate your 5-star review and the time you took to share your experience with Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Amazing experience on our first house…

Amazing experience on our first house purchase. Sarah Thomas and the team had been very helpful on every step!

October 24, 2025
Unprompted review
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Reply from Romans - Tilehurst

Dear L M We greatly appreciate your 5-star review and the time you took to share your experience with Sarah and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Romans in Tilehurst have been brilliant…

Romans in Tilehurst have been brilliant in the sale of my house.
They listened to all my needs/wants and Sarah was excellent at keeping in touch with the progress often going above and beyond.
I would highly recommend.

October 24, 2025
Unprompted review
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Reply from Romans - Tilehurst

Dear Victoria We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

bad service

bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further bookings.... then make the decision when all viewings have completed and all offers on tiger table . VERY BAD service ! I iwll try to avoid using this agency in the future - Location Romand Tilehurst/Reading.

September 3, 2025
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Marie Ackers

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Impressive service and happy customer!

Very impressive service and pleased with the way things are dealt with utmost professionalism. Thank you Mark for helping to identify the new tenant in a short time and being super supportive.

August 22, 2025
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Mr Karthik Krishnamurthy We greatly appreciate your 5-star review and the time you took to share your experience with Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Mark and Steve at Tilehurst Lettings…

Mark and Steve at Tilehurst Lettings were great with helping us find a new home. Really attentive and through and can’t thank them enough.

August 20, 2025
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Brady We greatly appreciate your 5-star review and the time you took to share your experience with Steve and Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Sarah at Romans recently sold our house…

Sarah at Romans recently sold our house and the process was very easy start to finish.
Starting with valuation we received a realistic list price and expected sale price in line with the market. Beware of estate agents inflating value to win business!
Multiple viewings then took place within a week and offers started coming in. Sarah and team coached us through the offers and we agreed on one that worked.
There were a couple of hiccups along the way with the buyer but all sorted quickly and easily despite us being many miles away and hard to contact. The trust we had meant that often Sarah would know our response and explain it to the buyer so conversations went more quickly.
The house was completed in three months which is incredibly fast.

August 1, 2025
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear David We greatly appreciate your 5-star review and the time you took to share your experience with Sarah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Tilehurst Lettings - Fab Team!

Really great team at Romans Lettings Tilehurst branch. Steve and Mark were fantastic in finding us a property to rent. Super friendly and attentive. They went the extra mile and the whole process was easy. Lorraine also ensured the move was smooth.

July 31, 2025
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Lizzy We greatly appreciate your 5-star review and the time you took to share your experience with Steve and Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

New move

Hi,
Many thanks to Mark, for all the help and ongoing help and correspondence on my new move.

Very professional and friendly.

Also, thank you to Steve, for giving me the keys on the first day,

Kind regards

Mark

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah from Romans Tilehurst branch is…

Sarah from Romans Tilehurst branch is one of the kindest property agents I came across during my arduous search for a new home. Sarah was patient and understanding towards my specific needs and displayed a good balance of professionalism yet personal approach.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional. Both Steve and Mark Porter are a pleasure to deal with and very efficient and nice people. They have made my moving as stress free as a move possibly can be.

Thoroughly recommend them. Went above and beyond for me . Cheers guys.

July 11, 2025
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Gavin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thanks Sarah and Callum for the support…

Thanks Sarah and Callum for the support till exchange as regards the property on Victoria road. Super good !

July 7, 2025
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Sammy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

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