The most unprofessional and disrespectful estate agency I've ever encountered! I traveled 1.5 hours from London to Reading for my 4:00 PM viewing appointment. When no one showed up at the scheduled ti... See more
Location
Switch location1 Chalfont Court Chalfont Way, RG6 5SY Lower Earley, GB
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See what reviewers are saying
Lower Earley branch - We cannot fault Joshua for his professionalism and expertise once we had found our next family home. He was consistent in his approach and explained the process and next steps we... See more
Company replied
Adam & Joshua in particular have been amazing through this very tumultuous journey over the last 13 months. Can’t forget Ollie in the earlier days and Izzy for a while too - all of whom helped us n... See more
Company replied
Good day As a family we would like to thank Sophie at Romans Lower Earley for all her help from the beginning to the day we received our keys 🔑 for the house. She would call us or email us to keep... See more
Company replied
Company details
About Romans - Lower Earley
Written by the company
Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.
Book free sales valuation
Book free rental valuation
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.
Your local property experts
Written by the company
- Whether you're looking to sell or let your home, our teams are on hand to help.
From start to finish, we cover all aspects of your property journey with our full range of services.
No matter your property goals, we work tirelessly to achieve them
From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.
Contact info
1 Chalfont Court Chalfont Way, RG6 5SY, Lower Earley, United Kingdom
Genuinely local, truly expert
3.7
Average
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I have told you already in your…Answering your Questions
I have told you already in your questionnaire . I think your company has become too much about prosses and not enough about personal contact and one contact at a time. Your structure has become too complex.
March 9, 2022
Unprompted review
Reply from Romans - Lower Earley
Dear Richard James,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
disappointed experience with Romans
I am really disappointed from the service provided , I have rented house through a Roman’s , When the house handed over to me, I found the house dirty & stains, broken Hop, a lot of bulbs not working , dish washer not working , toilet cover broken , bathtub not properly draining.
All this and more on the report & no action at all from Romans , the response I received I will check with Landlord, dispute the fact Roman’s are the property management!!!
October 20, 2022
Unprompted review
Reply from Romans - Lower Earley
Dear Customer,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Poor service - Lower Earley
Dealt with Adam Colvin, the manager of the Earley office. Really poor service in arranging a viewing. First, keys not available (told this 1 hour before viewing even though booked 3 days prior). Second, Adam called to re-confirm another viewing 2 hrs before appt, then on our way to the property, he called to say property not available. Very poor comms and service.
September 8, 2022
Unprompted review
Reply from Romans - Lower Earley
Dear Ash,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Everyone was professional and friendly
Everyone was professional and friendly. They have years of experience and are well thought of. I would really recommend highly.
March 31, 2022
Unprompted review
Reply from Romans - Lower Earley
Dear Polly,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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