Romans - Gerrards Cross Reviews 2

Repeated failures, ignored emails, unreturned calls — do yourself a favour and avoid. Using Gibbs Gillespie Gerrards Cross has been nothing but a disaster.

This has been the worst professional experience I have ever had the displeasure of dealing with.

I appointed Gibbs Gillespie Gerrards Cross to manage my property, but in practice I encountered repeated failures and ended up having to manage the property, the tenant and the contractors myself.

The complaints process has been equally poor. In my experience, Gibbs Gillespie failed to take proper responsibility or deal with the live issues in any meaningful way.

I recently dealt with Aston and Eve, but over time I have been passed between a long list of property-management contacts, with limited continuity or ownership. Whatever the internal reason, the result for me as a landlord was confusion, delay and constant re-explaining.

My experience was repeated failures, ignored emails, unreturned calls, poor ownership and a complete lack of diligence.

One urgent issue took over 30 days before I even received sight of a quote. By that point, emails had gone unanswered, the tenant was escalating, and I had to step in from overseas to resolve it myself. When I asked for an explanation for the delay, there was simply no proper response.

Sadly, this was far from isolated. Almost every interaction involved repeated chasing and begging for someone to respond to an email.

This has left me out of pocket as landlord. For example, damage relating to insurance claims was not passed on to me in a timely manner. They also asked me to choose tile replacements without including the attachments, failed to respond properly to my chasers, and I have been left with a poorly finished bathroom.

The tenant has had an equally poor experience. The tenant’s complaint appeared to go unacknowledged, and his requests were not passed to me in a timely manner. Gibbs were so ineffective that the tenant and I had to communicate directly, completely undermining the point of having a property management agent at all.

Their attempt at fixing a bathroom leak involved six different call-outs, all paid for by me, a multi-thousand-pound bill, and I have been left with tiles that do not match the size, finish or texture of the bathroom. In my view, the end result has materially damaged the finish of the room.

The complaints process has also been woefully inadequate. I raised serious service failings and expected proper investigation and accountability. Instead, I received process-heavy replies, requests to provide more evidence, and vague assurances while the live issues remained unresolved.

In my opinion, Gibbs Gillespie’s property management service has been completely inadequate. I paid for a managing agent, but ended up having to repeatedly chase, resolve issues myself and speak to the tenant directly.

Do yourself a favour and avoid.

The sale of the property was handled well. The agents were friendly and helpful and communication was good throughout the process.