Richer Sounds - Oxford Reviews 1,688

TrustScore 5 out of 5

5.0

1 West Way, Botley Road, OX2 0JB Botley Road, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having looked for buying advice from various online sources, I then did a price comparison with both High St and online retailers. I have previously bought goods from Richer Sounds and have valued the... See more

Company replied

Rated 5 out of 5 stars

Efficient, friendly service inc necessary home visit, great price, even greater product. Only minus: we were assured the sound bar would fit on our TV table but it doesn’t. But TV and Manhattan bo... See more

Company replied

Rated 5 out of 5 stars

I explained what the problem was. I and the salesman discussed the options for a repair but I decided to buy a replacement as suggested by the salesman, My initial response is I am happy with my pur... See more

Rated 5 out of 5 stars

Excellent customer service. Could not fault the enthusiasm for the Argon TT product. As a result I purchased some active speakers to accompany the turntable. Well done Ashley Oxford branch.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom

  • 0333 900 0052

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Radio and Compact Disc player.

I explained what the problem was. I and the salesman discussed the options for a repair but I decided to buy a replacement as suggested by the salesman,
My initial response is I am happy with my purchase.
R. Blackman.

May 27, 2026
Rated 5 out of 5 stars

Fantastic product and excellent…

Fantastic product and excellent quality.
The price was just amazing!
Delivered the next day.

May 26, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Could not fault the enthusiasm for the Argon TT product. As a result I purchased some active speakers to accompany the turntable. Well done Ashley Oxford branch.

May 26, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Always worth talking with Richer Sounds

Having looked for buying advice from various online sources, I then did a price comparison with both High St and online retailers. I have previously bought goods from Richer Sounds and have valued their advice. My final call before choosing both the TV and where to buy from was to Richer Sounds to have a chat about the merits of 2 TVs. I got the opinion of the Store Manager (Kaz) and he reinforced my views to go for one over the other. No pressure was applied to make that choice and I valued his straight forward views. The decision was eventually made on price and, although not necessarily the cheapest place to buy, the candour of the staff member was enough to make my decision.

May 20, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

May 21, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent

Efficient, friendly service inc necessary home visit, great price, even greater product.

Only minus: we were assured the sound bar would fit on our TV table but it doesn’t. But TV and Manhattan box are bliss!

May 22, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I can not fault the staff at the Oxford…

I can not fault the staff at the Oxford branch they were very friendly helpful and professional they also knew their stuff about different tv and size etc I will recommend them to family and friends without hesitation also the manager Kass was very respectful not only to me but to his staff as well I could tell they are a very good team that work together

May 21, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Helpful staff

Order dispatched and arrived promptly; team was really helpful even when I put the wrong order details in

May 21, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent, helpful service.

I recently made my first purchase from Richer Sounds in Oxford. The staff couldn’t have been more helpful and informative. Thank you so much to you all. You made the experience very memorable. I will certainly be back to buy more from you in future.

May 18, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good advice

Good advice, good communication and prompt service, product lives up to expectations

May 18, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Kaz was really helpful

Kaz was really helpful, guided us to the right product for what we needed instead of a more expensive option.

May 18, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

What a great experience very…

What a great experience very accommodating very helpful soughted out a wonderful hi-fi for me thank you Damian and the team at Oxford

March 10, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

There were no problems

There were no problems. I have always found the Oxford branch to be helpful and, above all, honest. They are happy to avoid me having a wasted journey by paying for items up front over the phone (e.g. cables) and then putting the items to one side for me to pick up. Very useful.

October 15, 2025
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

A Sound Effort

Great courtesy from Damien and the other members of the team in Oxford. He had provided a selection of options for me to listen to, did not try to upsell, but respected my budget, and we were able to come to a satisfactory conclusion. I had used Richer Sounds on a previous occasion and their service was as impressive in both instances. Very reasonably priced too. 10 out of 10

May 11, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thank you for your wonderful feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look