Having looked for buying advice from various online sources, I then did a price comparison with both High St and online retailers. I have previously bought goods from Richer Sounds and have valued the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Having looked for buying advice from various online sources, I then did a price comparison with both High St and online retailers. I have previously bought goods from Richer Sounds and have valued the... See more
Company replied
Efficient, friendly service inc necessary home visit, great price, even greater product. Only minus: we were assured the sound bar would fit on our TV table but it doesn’t. But TV and Manhattan bo... See more
Company replied
I explained what the problem was. I and the salesman discussed the options for a repair but I decided to buy a replacement as suggested by the salesman, My initial response is I am happy with my pur... See more
Excellent customer service. Could not fault the enthusiasm for the Argon TT product. As a result I purchased some active speakers to accompany the turntable. Well done Ashley Oxford branch.
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I explained what the problem was. I and the salesman discussed the options for a repair but I decided to buy a replacement as suggested by the salesman,
My initial response is I am happy with my purchase.
R. Blackman.
Fantastic product and excellent quality.
The price was just amazing!
Delivered the next day.

Reply from Richer Sounds - Oxford
Excellent customer service. Could not fault the enthusiasm for the Argon TT product. As a result I purchased some active speakers to accompany the turntable. Well done Ashley Oxford branch.

Reply from Richer Sounds - Oxford
Having looked for buying advice from various online sources, I then did a price comparison with both High St and online retailers. I have previously bought goods from Richer Sounds and have valued their advice. My final call before choosing both the TV and where to buy from was to Richer Sounds to have a chat about the merits of 2 TVs. I got the opinion of the Store Manager (Kaz) and he reinforced my views to go for one over the other. No pressure was applied to make that choice and I valued his straight forward views. The decision was eventually made on price and, although not necessarily the cheapest place to buy, the candour of the staff member was enough to make my decision.

Reply from Richer Sounds - Oxford
The staff where amazing in the advice offered and the products arrived very quickly.

Reply from Richer Sounds - Oxford
Great advice and you can tell the team have expert knowledge, will definitely be using again.

Reply from Richer Sounds - Oxford
Efficient, friendly service inc necessary home visit, great price, even greater product.
Only minus: we were assured the sound bar would fit on our TV table but it doesn’t. But TV and Manhattan box are bliss!

Reply from Richer Sounds - Oxford
Excellence service from Matt at the Oxford store. Thank you.

Reply from Richer Sounds - Oxford
I can not fault the staff at the Oxford branch they were very friendly helpful and professional they also knew their stuff about different tv and size etc I will recommend them to family and friends without hesitation also the manager Kass was very respectful not only to me but to his staff as well I could tell they are a very good team that work together

Reply from Richer Sounds - Oxford
Order dispatched and arrived promptly; team was really helpful even when I put the wrong order details in

Reply from Richer Sounds - Oxford
I recently made my first purchase from Richer Sounds in Oxford. The staff couldn’t have been more helpful and informative. Thank you so much to you all. You made the experience very memorable. I will certainly be back to buy more from you in future.

Reply from Richer Sounds - Oxford
Good advice, good communication and prompt service, product lives up to expectations

Reply from Richer Sounds - Oxford
Kaz was really helpful, guided us to the right product for what we needed instead of a more expensive option.

Reply from Richer Sounds - Oxford
Fantastic service and excellent product knowledge from Kaz

Reply from Richer Sounds - Oxford
What a great experience very accommodating very helpful soughted out a wonderful hi-fi for me thank you Damian and the team at Oxford

Reply from Richer Sounds - Oxford
Very quick and easy.
Excellent company and an excellent UK made television.
(Cello TV).

Reply from Richer Sounds - Oxford
There were no problems. I have always found the Oxford branch to be helpful and, above all, honest. They are happy to avoid me having a wasted journey by paying for items up front over the phone (e.g. cables) and then putting the items to one side for me to pick up. Very useful.

Reply from Richer Sounds - Oxford
Great courtesy from Damien and the other members of the team in Oxford. He had provided a selection of options for me to listen to, did not try to upsell, but respected my budget, and we were able to come to a satisfactory conclusion. I had used Richer Sounds on a previous occasion and their service was as impressive in both instances. Very reasonably priced too. 10 out of 10

Reply from Richer Sounds - Oxford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.