Amazing, great help, product knowledge great price. No pressure sell lots of time and great customer service answered questions about other products of future interest. Excellent product perfect for... See more
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Walked into the shop in Liverpool,and was greeted by Stuart.Had an HDMI connection issue.After much scratching of heads the problem was diagnosed.Ultimately a resolution was found.Feel i have dro... See more
Company replied
Pre-arranged to test/listen to audio equipment. Had 1 hour to test various set ups. Eventually decided ! Great advice given by Stuart @ Liverpool branch. Ordered 1.30pm - delivered 08.35am next day. A... See more
Company replied
Richer Sounds Liverpool was recommended to me by HMV Liverpool as someone who could help me find what I was looking for. They helped me find it and did so with every courtesy and absolutely no pressur... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
1-5 Berry Street, L1 9DF, Liverpool, United Kingdom
- 0333 900 0030
5.0
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Amazing Sound
Amazing, great help, product knowledge great price. No pressure sell lots of time and great customer service answered questions about other products of future interest.
Excellent product perfect for my needs.
May 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service and advice from your…
Excellent service and advice from your in store assistant Stuart in the Liverpool branch, he recommended a pair of ‘nothing’over ear Bluetooth head phones as we had issues with other makes being bought online, so far very happy with the purchase.
May 27, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
Great service and presentation off the…
Great service and presentation off the turntable that I went in for, very pleased with the product.
May 25, 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
I bought some great headphones
I bought some great headphones. The staff are so knowledgeable. I was allowed to test them in their fabulous private room, which is a stunning setting, low mood lights and totally sound proof. Great service, I wouldn't go anywhere else for my audio devices.
May 21, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service as always
Purchase some speakers from Liverpool branch. Diego price matched a price that included employee benefits from my workplace which I really appreciated. Never had a bad experience with Richer Sounds Liverpool!
May 21, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
Great advice and service in store
Great advice and service in store. Fast availability of product.
May 21, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Great service
Great service, professional, helpful and didn't try to upsell to something I didn't need - so value for money.
All in all a great experience.
May 16, 2026
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Unfathomable connection troubles!!
Walked into the shop in Liverpool,and was greeted by Stuart.Had an HDMI connection
issue.After much scratching of heads the problem was diagnosed.Ultimately
a resolution was found.Feel i have dropped lucky finding the right person for said problem.As a result I placed an order for a Samsung Oled tv.Thanks again Stuart.
May 26, 2026
Unprompted review
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Staff went above and behind very knowledgeable the managers attitude is excellent in the Liverpool shop totally recommend them
Thank you
May 9, 2026
Unprompted review
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Shop with confidence.
First class A+.friendly,helpful, knowledgeable staff.quality products.
May 18, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Honest and to the point!
May 15, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
I ordered some speaker brackets and they were delivered next day. Excellent service as always. I always go to Richer Sounds for my hi-fi requirements
May 14, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I’ve been buying from Richer Sounds-…
I’ve been buying from Richer Sounds- Liverpool for many years now and I’ve always been impressed by the way they are always welcoming and helpful
January 13, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Been looking to replace my five year…
Been looking to replace my five year old LG OLED65C1
Went from looking at reviews of the latest model LG OLED65G66, to purchasing fairly quickly.
Contact with Liverpool store was a smooth process, model I wanted was cheaper elsewhere, they matched the price and still honoured the free soundbar as well.
Delivery was next day and free of charge.
If you had a LG before you know what to expect, however this TV is stunning to look at.
Lesser reflective screen was a good upgrade as a living room set is near a window and is a big improvement.
Colours pop, easy to set up which is a good job as LG don’t provide a manual.
Stand is solid, the free soundbar is actually a very good quality also.
Made up with this and the G model really is worth paying the extra for just don’t tell the Mrs.
Cannot hesitate to recommend Richer Sounds, great guarantee, helpful and knowledgeable staff, and when you ring it’s not a foreign call centre.
Keep up the good work, real point of difference, upgrading my hi fi soon can’t wait.
May 11, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff.
Didn’t feel rushed, took time to explain everything to us.
Would definitely recommend.
May 11, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Top class advice and service
Purchased a turntable for my daughter. Received top class advice and service, as always.
November 16, 2025
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
I Wholeheartedly Recommend Richer Sounds Liverpool
Richer Sounds Liverpool was recommended to me by HMV Liverpool as someone who could help me find what I was looking for. They helped me find it and did so with every courtesy and absolutely no pressure to buy. I did buy and am very pleased with my purchase. I would recommend Richer Sounds; they are extremely knowledgable and their prices are competitive.
May 5, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The service was second and none always…
The service was second to none always there to help with information very informative about the product that I purchased
May 8, 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
I needed a new stylus/needle for an…
I needed a new stylus/needle for an Audio Technica turntable. Popped into the Liverpool store and Diego was helpful in providing advice as to what I needed. Ordered part the following day and delivered quickly. Product works and fitted perfectly. Third product ordered from Richer Sounds and never had any issues with products.
May 8, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Friendly and extremely knowledgeable…
Friendly and extremely knowledgeable staff who helped me select the correct product. Great value for money too.
May 5, 2026
Reply from Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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