Richer Sounds - Distribution Reviews 2,754

TrustScore 5 out of 5

5.0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The delivery came in the allotted time. The packages were in perfect condition and not dirty. Karl and Paul rang 10 to 15 min before arrival and sent a text to allow them another 5 min due to nav... See more

Company replied

Rated 5 out of 5 stars

Delivery team rang with an earlier eta, which was not a problem. Very polite, and knowledgeable of goods & procedures. Helpful with any questions that required further assistance from Richer Sounds.... See more

Company replied

Rated 5 out of 5 stars

Purchased a TV recently and it was delivered today. The whole experience with Richer Sounds (Leeds branch) has been excellent. They beat the competitors’ price straight away (thank you Harry), delaye... See more

Company replied

Rated 5 out of 5 stars

I wanted to buy a small TV, not the most glamorous thing. Harrison fully engaged and gave me good advice, with no hard sell. The delivery team, Karol and Paul, were excellent too. Good communication... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom

  • 0333 900 0093

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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Rated 5 out of 5 stars

Helpful Delivery People

Easy to order goods on line - goods arrived before original latest delivery date (no problem with this) - delivery guys Paul and Karol pleasant courteous and helpful - will certainly recommend Richer Sounds to friends.

June 3, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly helpful drivers

Friendly helpful drivers. Took care of the product when delivering and took their shoes off before entering the property. Would recommend

June 3, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Had a great experience with delivery

Had a great experience with delivery. Message received in the morning to confirm delivery window. Also received a call 20 mins before arrival which was super appreciated. Friendly staff and delivered with the utmost care. Brilliant experience A+

June 2, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 3 out of 5 stars

Ordering the new TV for the In Laws who…

Ordering the new TV for the In Laws who are both in there 80`s was easy and a good deal from Richer Sounds, however the delivery team went to the wrong house at first and when asked if they could help with putting the 65" TV on the stand for them they refused. Now I know it`s probably not in their job description but it would have taken 5 minutes.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order goods on line

Easy to order goods on line - goods arrived before original quoted date (no problem with this) - delivery person pleasant courteous and helpful - will certainly recommend Richer Sounds to friends and colleagues

June 2, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great delivery experience of my new television

The delivery came in the allotted time.
The packages were in perfect condition and not dirty.
Karl and Paul rang 10 to 15 min before arrival and sent a text to allow them another 5 min due to navigation leading to a farm gate with causing them to back track a couple of miles.
This didn’t cause any problem to me.
The items were brought into the house with care and Karl was extremely polite, taking the trouble to remove his footwear to avoid marking the cream carpet.
Clearly staff who enjoy and take pride in what they do.

June 2, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Brilliant delivery

Delivery was easy as it should be. 3 hour timeslot the day before, 2 hour timeslot on the day and a call 20 minutes before the guys were due to arrive. Delivered to room of choice too. Definitely better than the outsourced company that was used for my soundbar delivery

June 2, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Kept in touch through our deliver Ian…

Kept in touch through our deliver Ian and Zak were fab

June 2, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Delivery team rang with an earlier eta

Delivery team rang with an earlier eta, which was not a problem. Very polite, and knowledgeable of goods & procedures. Helpful with any questions that required further assistance from Richer Sounds. Great lads 👍👍.

June 1, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Trav and Rob were very friendly and…

Trav and Rob were very friendly and made sure to confirm we had our warranty cover. Excellent service

June 1, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Easy buying process online and Gareth…

Easy buying process online and Gareth out delivery driver was so helpful and kept us up to date on where he was and when he would be arriving - would highly recommend buying from Richer Sounds - product range is great and we are very happy with our new TV - and at a very competitive price too

June 1, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Gareth and Mark have just delivered my…

Gareth and Mark have just delivered my new Samsung TV. They couldn't have been more efficient. They are a credit to your company.

June 1, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent experience with Mark and…

Excellent experience with Mark and Trav. Called ahead, very courteous delivery and had an informative chat with me about the new TV.
Very positive all round

May 28, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Tracy and Paul delivered my Hisense 50…

Tracy and Paul delivered my Hisense 50 inches to my doorstep. I appreciate their efforts because of their calls to alert me that were they were close to my place. My television was delieved as expected. Thank you, guys. Kudos!

May 29, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Brilliant experience

Excellent communication. Friendly and very very helpful delivery drivers. 10/10 experience start to finish

May 29, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Equipment delivered on time

Equipment delivered on time. Gareth and Travis helpful and polite and kept me up to date re delivery timings

May 29, 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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