Records on Vinyl Reviews 857

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Records received today in excellent condition ! A little bit late but you're not responsible ! The delay is due to the postal strike here in Belgium.

Company replied

Rated 5 out of 5 stars

I ordered a record that took a little to process (a little meaning 6 to 7 days, which is--to be fair--normal when buying obscure niche records from far away countries). Impatient me cancelled the or... See more

Company replied

Rated 5 out of 5 stars

This site is my favourite place to buy records for European artists that are not easily available in the UK. The choice of records a the speed and efficiency of shipping to UK is great and very much a... See more

Company replied

Rated 1 out of 5 stars

Basically a fraud website. I ordered a vinyl on 11th of February, two weeks later there is still no news on any potential delivery. If you don't have the item in stock, or are unable to deliver, jus... See more

Company replied

Company details

  1. Record Store
  2. Music Store

Written by the company

Ben je op zoek naar dat ene speciale album op vinyl? Of wil je je collectie uitbreiden met de nieuwste releases? Dan ben je bij Records on Vinyl aan het juiste adres! 🎧 Wij zijn dé online platenzaak met een enorm aanbod van duizenden LP's in alle genres. Van tijdloze klassiekers tot de nieuwste hits, van rock en pop tot jazz en hiphop: wij hebben voor ieder wat wils. 🎶 Waarom kiezen voor Records on Vinyl? * Uitgebreid assortiment: Duizenden LP's in alle genres. * Snelle levering: Je nieuwe aanwinsten snel in huis. * Scherpe prijzen: Concurrerende prijzen en regelmatig aantrekkelijke aanbiedingen. * Klantenservice: Een team van muziekliefhebbers staat klaar om je te helpen. * Passie voor muziek: We delen jouw liefde voor vinyl! Ontdek onze webshop en vind jouw favoriete muziek op vinyl! 🎼 #vinyl #platen #muziek #online #webshop #lp #nieuw #recordsonvinyl

Dé landingsplaats voor de echte vinylhebber

Written by the company

Music Is Our Message
Bij ons sta jij als klant altijd op nummer 1. Dat is geen loze kreet: onze Trustpilot-score is onze dagelijkse thermometer. Met een team van gepassioneerde muziekliefhebbers en digitale assistenten zorgen we voor snelle verzending, persoonlijke service en een muziekervaring die staat als een huis.

100% Tevredenheidsgarantie op Vinyl

Wij staan achter elke groef die we verkopen.

Bij Records on Vinyl staat de klant op nummer 1. Onze genrespecialisten controleren de selectie nauwgezet. Mocht een plaat onverhoopt niet aan de verwachtingen voldoen of beschadigd raken tijdens het transport vanuit Emmen, dan lossen we dat direct op. Geen kleine lettertjes, maar een passende oplossing of je geld terug.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

857 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

quick delivery, good selection

quick delivery, especially happy because i couldnt find this vinyl anywhere elsr

May 19, 2025
Records on Vinyl logo

Reply from Records on Vinyl

Hey Isidora,

Thanks for the heads-up! Super cool to hear you're happy with the quick delivery and especially that you found a vinyl you couldn't find anywhere else. That's what we're all about! Gerrit

Rated 5 out of 5 stars

Excellent

Excellent. Shipping to UK is fairly expensive, but that's no fault of the record shop.

March 10, 2025
Records on Vinyl logo

Reply from Records on Vinyl

Hello Mr. Lee Whitehead,

Thank you so much for your excellent review! We're thrilled to hear that you're happy with your purchase.

We understand that shipping costs to the UK can sometimes be high. Unfortunately, as a record store, we have little control over this, as these costs are determined by the carriers.

We appreciate your understanding and hope to serve you again in the future.
Gerrit

Rated 5 out of 5 stars

Perfect

Perfect, thank you

February 5, 2025
Records on Vinyl logo

Reply from Records on Vinyl

Hallo Jos Ros,

Bedankt voor je korte maar krachtige review en de 5 sterren! Fijn om te horen dat alles naar wens was. Gerrit

Rated 5 out of 5 stars

Great store

Transaction:
Fast and easy

Product:
The vinyls arrived on time and well packaged.

January 8, 2025
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Reply from Records on Vinyl

Hi Saúl,

Thanks for the great review! We're happy to hear the transaction was fast and easy, and that your vinyls arrived on time and well-packaged. We appreciate you taking the time to share your experience.

Best regards,

Virgil

Rated 5 out of 5 stars

All good! 🎵🎶

Something for everyone, like my preference for Brazilian music. The prices are also great! 👌🏽

November 29, 2024
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Reply from Records on Vinyl

Thank you for your kind words! We're thrilled to hear you're enjoying the wide variety of music available on Records on Vinyl, including your favorite Brazilian tunes. Virgil

Rated 5 out of 5 stars

Pre ordered a LP they informed me on…

Pre ordered a LP they informed me on the right time. And perfectly handled it

November 13, 2024
Records on Vinyl logo

Reply from Records on Vinyl

That's nice to hear Ronald, new releases usually appear on Friday, but we can send most pre-orders on Thursday, so that you receive them on the day of release. Virgil

Rated 5 out of 5 stars

The customer service is great,I have…

The customer service is great,I have bought a few times from you,and the products are brilliant 🤩
The staff always helpful
Thank you

October 6, 2024
Records on Vinyl logo

Reply from Records on Vinyl

Gail, thanks for this wonderfull review. Virgil

Rated 1 out of 5 stars

Late receipt order

Order was confirmed on 28 July. Received only on 7 August. Why did this take so long?

August 7, 2024
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Reply from Records on Vinyl

Patrick, Fijn dat we elkaar even hebben gesproken en van beide kanten duidelijkheid hebben kunnen geven. Bedankt voor de tip om de chatbox antwoorden te verbeteren. groet Gerrit

Rated 1 out of 5 stars

Impossible to have my vinyl and I see…

Impossible to have my vinyl and I see that the parcel is returning today to record vinyl after several mail because my adress doesn’t exist but Decks records, Music Store, Amazon and art & craft delevery me this week… I’m really disapointing for an pre order made since a long Time…

July 8, 2024
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Reply from Records on Vinyl

We have already been in contact via email for a while and have a solution close at hand.

Rated 5 out of 5 stars

Great vinyl records at discount

Great vinyl records at discount and it was a great deal. Virgil is super polite and helpful. Huge collection of vinyls to choose from. I received my consignment with excellent packing and no damage.

June 7, 2024
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Reply from Records on Vinyl

Ramesh, So nice to read this review, thanks for your kind words Virgil

Rated 4 out of 5 stars

Birthday success!

I ordered a title which could take up to 30 days to be delivered. It came earlier and I am very pleased with this since it was a birthday gift and arrived just in time for the birthday. I have deducted one star because my contact in chat was not the friendliest. But they did help me out so no hard feelings! I would recommend this platform to a friend.

June 12, 2024
Records on Vinyl logo

Reply from Records on Vinyl

Elna, Thank you for your nice review, our 'tone of voice' in the chat is a point of attention, we will pay attention to that. Virgil

Rated 1 out of 5 stars

Listing records that aren't available…

Listing records that aren't available anymore and not filing a refund when this becomes obvious. Typical scam strategy.

December 11, 2023
Unprompted review
Records on Vinyl logo

Reply from Records on Vinyl

Dear Mike,
I traced your order to the date December 11, 2023 and I see that there is indeed something going on with the shipping. I will contact you via your order details and we will ensure that it is resolved properly. kind regards Virgil

Rated 4 out of 5 stars

Product is good

Product is good. Communication and updates about delivery can be better

June 4, 2024
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Reply from Records on Vinyl

Rutger, bedankt voor je review. VirgiB

Rated 5 out of 5 stars

Great experience

Delivered on time and everything was perfect!

May 13, 2024
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Reply from Records on Vinyl

Thank you Thais for these beautiful words, we stay sharp!

Rated 3 out of 5 stars

Didn’t fulfill order

I ordered a record for the birthday of a friend a good month in advance. his birthday comes up and it didn’t arrive yet.

It took Records On Vinyl 52 days and multiple of my attempts to contact them to find out they couldn't fulfill this order.

Edit:
I was contacted by Gerrit from Records on Vinyl on the 18th of April 2024. He mentioned that there were supply chain issues with this record in particular which are hard for them to control. The type of issue is know by them but it’s a pretty rare occurrence due to it only happening with more obscure record. It is quite understandable that there is no process in place to deal that
we discussed my experience and how they could improve it for future customers.

Due to the short amount of time it took for records on vinyl to contact me, the sincere interest and the proposed solution
I trust that they’ll fix this issue going forward.

February 19, 2024
Unprompted review
Records on Vinyl logo

Reply from Records on Vinyl

Beste Sipp, Fijn dat we even telefonisch contact hebben gehad en het hebben kunnen uitspreken. Het heeft in iedergeval geleid tot inzicht in het ontstaan van het probleem en wederzijds begrip. Gerrit

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