Rani & Co. Reviews 425

I received a $218 necklace from family for my birthday. After one month of wearing it over a t-shirt (not on skin) and keeping it dry, the gold plating has started to wear off. That’s very disappointing considering how expensive it is.

I contacted customer service and they’ve offered to send me a replacement “as a gesture of goodwill”, even though there is a one-year warranty on the jewelry. They also stated that the customs fees were “outside of their control”, which is inaccurate because it IS possible for the sender to cover the receiver’s customs costs. Basically they are telling me that I need to pay MORE money to receive a replacement for a low quality product that I’ve already paid extra customs fees for.

It really rubs me the wrong way when spiritual businesses behave like this and display no empathy toward customers and don’t do the right thing. I blindly trusted the founder on Instagram and believed they sold high quality products, but they do not.

Absolutely terrible the ring snapped in half after a few weeks

Two weeks on from returning my item — and I still do not have my refund.

The ring was sent back exactly as instructed to the address provided. Tracking confirms delivery. Yet I am now being told it hasn’t been “received” because it first goes to a PO Box and then has to be forwarded internally. Apparently this causes delays.

That is not a customer issue — that is an internal operational problem.

Instead of a straightforward refund, I’ve had to chase multiple times for updates. There has been no proactive communication, no clear timeline, and no real sense of urgency. For a jewellery brand dealing in meaningful purchases, the aftercare has been shockingly poor.

The experience has turned what should have been a special occasion purchase into ongoing frustration.

Two weeks in — still no refund. That says everything.

Jewellery is nice, return service is appalling. Paid £10 for tracking return which they have received but still won't refund my money 2 weeks later.

I’ve had my Goddess Lakshmi necklace from Rani & Co. for over a year now, and I’m honestly still in love with it. The quality is incredible, it has held up so well and still looks good as new, even with regular wear. No fading, no dullness, just beautiful craftsmanship.

What sets this jewellery apart is the art and meaning behind it. The goddess designs are so thoughtfully created, they feel powerful, intentional, and deeply special. You can tell there’s real care, culture, and storytelling woven into every piece, not just aesthetics.

It’s the kind of jewellery that feels meaningful when you wear it, not just pretty. I constantly get compliments on it and always love sharing where it’s from.

Highly recommend Rani & Co. to anyone looking for jewellery that’s both stunning and soulful!!

Trying to return an item but it states that you have to email the company and they have not replied to my email. This is ridiculous for an expensive piece of jewellery!

Purchased items worth £135. Did not like them so asked for a return address. Was given an address by the company which looks to be a residential home address. Returned the items, unfortunately I did not send via a tracked service. When queried with the company weeks later, they advised they had not received my return. Unfortunately, I suspect the company, learning that my return was not tracked, have decided they do not need to refund. Whether they received the items back or not, I do not know. However, as a precaution if ordering from this company, please always send your returns via a tracked service as they may tell you they have not received your return otherwise.

I ordered over the weekend. The website is very accessible as well as having a very simple layout in terms of being able to find everything easily. Would highly recommend.

The ring I bought broke but rani and Co responded immediately and replaced it free of charge .

I bought the Cubic Zirconia Charm Hoop Earrings Silver and absolutely love them. Dainty, simple and can wear them everyday. Customer service is excellent and the earrings came to me in good timing. Thank you!

Very poor costumer service, even they told me they don’t care about the reviews, they stole my deposit, this couple are very rude, they shouldn’t run a business in Canada. It jewellery place in Gerrard, they keep my $1800

No response from customer service day after day. I'm trying across about 6 channels now. My order is missing, seemingly delivered in the wrong country, and this company does not seem to really care about it. Very very disappointing.

Further disappointment as I am now being blamed for the address error in the reply below, when I have a copy of the order confirmation clearly stating the correct address.

Hideous attitude, hideous customerservice, hideous blame game.

Just fix YOUR error.

Rani and Co just outdo themselves each time. I love my newest addition. This is my third anklet now purchased with them and I cannot fault it. Each piece is so stunning and high quality. Thank you for building my little collection ❤️

Although the jewellery I received was beautiful, I paid the next day delivery fee which was £8.99 but it did not come next day. I placed the order Friday afternoon so can understand it coming Tuesday, however it was not delivered until the Wednesday. Through frequent emails back and fourth there was no good enough reason why this happened. I was asked to refer back to the shopping page on website. My understanding of next day delivery, is literally NEXT DAY. Not 3 days later. Well, 3 and half. If you advertise a big payment for next day delivery, that’s when it should come. Not the standard delivery. Very disappointed. And no understanding of this whatsoever.
* as stated to you via email- delivery was attempted on the Wednesday- not the Tuesday. I have proof of this and the successful delivery on the Thursday!

I really love this brand and you get quality for your money. The pieces can be worn every day, but also on special occasions. I got the bee necklace and always get compliments from everyone!

Brilliant company,amazing customer service,very good products with lots of choices,would definitely recommend

The products are made of excellent quality. I have received so many compliments with every piece I owe and can’t stop going back and purchasing more. They can be worn as everyday or special occasions.

I ordered the thick starburst hoop earrings in gold and have worn them and not taken them out since the day they arrived (20.10.23)! I placed the order on 17.10.23 and so they arrived in good time. The hoop earrings are lightweight so perfect for every day and I’ve had lots of compliments on them. I was pleased with the quality and thought it matched the price. I would recommend this company and their products to others.

Really nice well made necklace- great for birthday gift

I bought myself the bee necklace and had so many compliments on it, I actually bought one for my friend as she loved it. You can tell that so much love and care goes in to designing and making the jewellery and the service was exceptional.