PremiumPress Reviews 419

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, and reviewers are particularly impressed with the quick response times and the smooth user experience of the website. However, some customers also noted issues with account access and receiving responses from the support team. A few other people also raised concerns about certain technical aspects related to data handling and security.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being fast,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the support team for... See more

Service

Customers had positive experiences with service, consistently praising its speed, friendliness, and... See more

Website

Customers consistently note positive experiences with website functionality and design. Many praise the... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick responses, with... See more

Based on these reviews

Rated 5 out of 5 stars

Been with Premium Press for over ten years I would not go anywhere else, I retired early and have since made a living online directly from their templates. Their service is second to none, I urge you... See more

Rated 5 out of 5 stars

“Best WordPress Themes & Amazing Support Team!” I’ve personally used five different PremiumPress themes, and I wouldn’t trade them for anything else. Each theme is packed with the features you... See more

Rated 5 out of 5 stars

The support I received was five-star caliber and truly exceptional. They were: ​Fast: My initial query was answered in less than an hour. ​Knowledgeable: They quickly identified the issue and pr... See more

Rated 5 out of 5 stars

I can say without any reservation at all, Premium Press has been the very best software product I have ever purchased. The products are smart and phenomenal and the support over the years has been not... See more

Rated 1 out of 5 stars

I bought a template, but I can't register in the service. I received a template in my email, but the video instructions say that I need a license key to launch the website, and I have it in my persona... See more

Rated 1 out of 5 stars

The theme has tons of bugs Some modules are not working at all. They don't want to fix the bugs, they immediately want to process a refund without any resolution.

Rated 1 out of 5 stars

I had a very disappointing experience with PremiumPress. Their themes load critical CSS, JS, and even backend scripts from their own external servers, without providing local copies to customers. This... See more

Rated 1 out of 5 stars

The theme is full of bugs, it calls external scripts to load which are blocked by a lot of hosts. Support is terribly slow. It could've been a great theme if the devs weren't so sloppy and lazy!!

Rated 5 out of 5 stars

I recently bought a WordPress theme from PremiumPress, and I’ve been really pleased with the experience. The theme works smoothly, has a lot of useful features, and was surprisingly easy to custo... See more

Rated 5 out of 5 stars

Excellent themes. Easy to follow videos to install and set-up. And outstanding customer support. I had an issue (which turned out to be caused by an out of date PHP set up on my server). Mark responde... See more

Rated 5 out of 5 stars

I had an excellent experience with PremiumPress support. They responded quickly to the issues I encountered with the iDEAL payment gateway. Even after the initial fix, there was still a small issue, b... See more

Rated 5 out of 5 stars

Mark is incredibly prompt and always willing to help. His quick responses and supportive attitude made a big difference. A pleasure to work with. I will definitely continue to do business with him. Th... See more

Rated 5 out of 5 stars

I received a fantastic service,both prompt and courteous.I would never use any other website builder than premiumpress.thete is no better and I've tried a few over the years. 100% satisfied.

Rated 5 out of 5 stars

The support from Mark is amazing. I had issues with the payment currency and he was very good and fast with response, communication and support. He fixed the issue in no time. I have been using premiu... See more

Rated 5 out of 5 stars

The support was excellent. I have been using Premium Press for over five years. They have always delivered a great product that meets that demand of the market. The themes are professional and easy to... See more

Rated 5 out of 5 stars

Mark took his time to fix a few issues with our website that were out of the scope of regular support. We really appreciated the timely effort and resolution!

Rated 5 out of 5 stars

I am always so pleasantly helped by Mark Fail and his team. The service is absolutely excellent: friendly, responsive, and professional every time. What I also really appreciate is that there a... See more

Rated 5 out of 5 stars

I am currently using the PremiumPress Dating Theme, and I find the software to be very robust and feature-rich. The layout is clean, and the backend options offer great flexibility... See more

Rated 5 out of 5 stars

Mark Fail (thought he's last name was to troll us) has a superb feel for support. Helped me out with the theme in lightning speed. Will try more of he's themes! 10/10 recommended

Rated 5 out of 5 stars

PremiumPress is the best! From service top product they are 5 Star. They are Very responsive and have a success rate of 100% Buy with confidence.

Rated 5 out of 5 stars

Premiumpress support is A++. Mark and his support team are happy to make any changes required, and they do it super fast.

Rated 5 out of 5 stars

I share my sincere appreciation for the outstanding service and support I’ve received. My experience with your company has been exceptional, thanks to the following: 1- Customer-Centric Approach:... See more

Rated 5 out of 5 stars

The support by Mark is second to none. His knowledge is fantastic. He is always ready to help.

Rated 5 out of 5 stars

Super support, I always receive friendly and professional assistance very quickly. Highly recommended.

Rated 5 out of 5 stars

I have done business with many online providers, and I have to say that the service I received from Premiumpress.com was second to none. Customer support is excellent, and the WordPress websites they... See more

Rated 5 out of 5 stars

I’ve been using the PremiumPress theme for over three years, and my overall experience has been excellent. The theme itself is reliable, well-built, and suitable for long-term projects. What tr... See more


Company details

  1. Software Company
  2. Website Designer

Information provided by various external sources

WordPress Business Themes by PremiumPress. Easy to install and setup. 30 day money back guarantee. Start an online business today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

419 reviews

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1-star

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Rated 5 out of 5 stars

My experience is positive

My experience is positive. Excellent, quick and hustles free support. Offered templates are complete and ready to run. I bought Escort template, and looks the best among offered on the market, and is pretty cheap. I can recomend PremiumPress products.

December 3, 2021
Unprompted review
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Rated 5 out of 5 stars

This is the best theme out of all the…

This is the best theme out of all the other themes that I have seen. and the support is brilliant, Mark the owner answers everything and helps in every way possible and never leaves you stranded. You will never be disappointed. Mark updates the theme continuously and takes customers requests seriously.

November 28, 2021
Unprompted review
Rated 5 out of 5 stars

Great theme!

A beautiful theme, with many functionalities, always up to date with the new market trends, but most importantly Mark and his team offer exceptional support. I gladly recommend!

November 27, 2021
Unprompted review
Rated 1 out of 5 stars

Very defensive and rude company!!

I was interested in one of their themes but because I would be handling personal details of clients, I needed to know more about the entity behind this website.

So I emailed them asking 1) why they are not on themeforest; and 2) why their company, PremiumPress Limited (as listed on their website), was dissolved in 2010 (their website says 2010-2021 PremiumPress Limited). So I just wanted to know if they are a legitimate operation.

Well, I got a response very quickly from someone called Mark, not their Director Jessica Mcphail, and initially I thought wow, good customer service. Then I opened the email and it was a very snarky and dismissive email stating that my comments were odd and that I should stick to themeforest themes.

The company has a right to be rude if they want but crucially, they did not address any of my two requests. I don't know any other Wordpress theme seller not on themeforest and for one, it would validate the alleged claims of 100,000 installations which I don't believe, and at least with themeforest, you'll be able to get the refund they promise. Right now a refund entirely depends on them!!

But more importantly, there seems not to be a legitimate entity behind the website that claims to have 50,000 customers! That's insane. For one, Premiumpress Limited was dissolved in 2010, but bizarrely, their address on google business, is in some cheap holiday flats in Scarborough. Also their telephone on facebook is a Hong Kong number not Scarborough or a UK number?? Oh and they no longer offer telephone support. What?! With alleged 50k clients??

Anyway, the themes look great so I will not tell anyone not to purchase them at their own risk, but for me (as I told them), I cannot proceed because I cannot engage with a company that has no legitimate business entity, as that is a big warning sign. If they're a legitimate company, they'll respond here with their details so that prospective purchasers can be informed!

Thanks

George

************************************************
My Response to Premiumpress' Reply
************************************************

Mark,

It takes a special kind of genius, to refuse to respond to legitimate queries from a prospective client and then tell them they are uninformed!! PS you are in breach of HK's Ordinances as regards what information you need to display on your website about your company, it registered address and liability status. You also ignored why a Hong Kong registered / based company says its address is a holiday flat in Scarborough?!

You also ignored why you are not on themeforest, the largest template market in the world. Your answer is idiotic, because it's like someone asking you why your goods are not on amazon, and you say there are other companies like eBay (which your not listing your product in anyway). For someone wanting business, why on earth would you not be on themeforest???

I WILL NOT DELETE MY REVIEW because your response was even more rude and obnoxious, and you clearly think customers are a dispensable nuisance who dare not question you. I made NO comment about the quality of your themes and in fact said they seem great. But I am not interested in a company that allegedly has 50k users (although only 2k subscribe to you AI-made videos on YouTube) but offers no phone support (what?!), is in Hong Kong but also says its in a holiday flat in Scarborough on the internet, does no list its theme on credible websites that can independently check their themes comply with what they claim, and has as its head someone arrogant and foolish enough to attack a prospective client in public for simply asking proof of legitimacy of its company.

Good luck to anyone who decides to buy your themes, I'm not!!

November 27, 2021
PremiumPress logo

Reply from PremiumPress

I'm sorry but you seem to be very misinformed.

Firstly, here is a copy of your email (so everyone can see how rude and offensive I am) *warning* - viewer discretion advised!

https://www.premiumpress.com/legal/legal2.jpg

With regards to your other comments;

1.We are a Hong Kong based company as it clearly says on our about us page and so listed in HK.

https://www.premiumpress.com/about-us/

2. There are many of Wordpress theme sellers who are NOT on thereforest. There are even entire marketplaces such as;

https://www.mojomarketplace.com/
https://www.templatemonster.com/

3. Who the heck is Jessica Mcphail??

I make mistakes just like everyone else however I don't try and ruin a companies hard work and reputation by leaving ridiculous comments online. It's difficult enough as it is with covid neverminded this.

I hope you do the decent thing and delete it.

Have a good weekend.






Rated 5 out of 5 stars

I have been using PremiumPress for…

I have been using PremiumPress for several months now and they were already great but they release a new update and WOW it is crazy awesome! I can't wait to build websites for many of my clients. Thanks, PremiumPress!!

Vince Holley

November 26, 2021
Unprompted review
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Rated 5 out of 5 stars

Helpful service

I always enjoy the helpful service I get from PremiumPress support. Fast, accurate, clear, etc.

I want to take just a moment of your time to recognize Mark Fail for the exceptional customer service he provided. Mark took the time to thoroughly research the possible reasons for my difficultly to configure the web site and provided me with a solution to all my problems.

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

One of the best premium themes in the market!

I bought one of the themes a few weeks ago and I can say it made my life so much easier. I was able to publish my site in a matter of days. This would take me weeks to do without the theme. Now I am happy to upgrade my account so I can build more beautiful and responsive websites.

November 24, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent PremiumPress Theme

I tried some similar themes from other companies, but I can absolutely recommend the themes from PremiumPress. What I like most is the smart integration of Elementor wich works nice and also the easy adjustable basic structure of the theme, with customizable taxomanias, etc...
You don't need any programming knowledge.

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

I have used many versions of a…

I have used many versions of a Directory Theme to create several websites for different niches and the Premium Press Directory Theme is the easiest and most featured one I have used. I highly recommend it.

November 13, 2021
Unprompted review
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Rated 5 out of 5 stars

I Bought the auction script

I Bought the auction script. It was pretty solid, straight forward.
Have not experienced any bugs to date. Looking to buy another licence for a new site. No Complaints.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

I purchased the PremiumPress All in one…

I purchased the PremiumPress All in one theme package for some time ago. And in the beginning as a beginner it was really hard for me to get this work as I wanted to. So two big tips for other customers.

1) Use all guides/explainer videos you can to understand the setup.

2) Listen to the support what they are telling you.

Now I understand it better, and in every business there is space for doing better. So the only thing this company could do better, was to offer some kind of support package, where you can pay for getting things done.

November 11, 2021
Unprompted review

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