PremiumPress Reviews 419

Nice theme, very easy to setup.

Quick replies to support emails. Themes are customizable and can be used for multiple similar projects.

My experience is positive. Excellent, quick and hustles free support. Offered templates are complete and ready to run. I bought Escort template, and looks the best among offered on the market, and is pretty cheap. I can recomend PremiumPress products.

I am new to the whole website building. This is by far the best experience. Great service and great product.

Have used PremiumPress for 5 years now. Their products and support are really great.

This is the best theme out of all the other themes that I have seen. and the support is brilliant, Mark the owner answers everything and helps in every way possible and never leaves you stranded. You will never be disappointed. Mark updates the theme continuously and takes customers requests seriously.

A beautiful theme, with many functionalities, always up to date with the new market trends, but most importantly Mark and his team offer exceptional support. I gladly recommend!

I was interested in one of their themes but because I would be handling personal details of clients, I needed to know more about the entity behind this website.

So I emailed them asking 1) why they are not on themeforest; and 2) why their company, PremiumPress Limited (as listed on their website), was dissolved in 2010 (their website says 2010-2021 PremiumPress Limited). So I just wanted to know if they are a legitimate operation.

Well, I got a response very quickly from someone called Mark, not their Director Jessica Mcphail, and initially I thought wow, good customer service. Then I opened the email and it was a very snarky and dismissive email stating that my comments were odd and that I should stick to themeforest themes.

The company has a right to be rude if they want but crucially, they did not address any of my two requests. I don't know any other Wordpress theme seller not on themeforest and for one, it would validate the alleged claims of 100,000 installations which I don't believe, and at least with themeforest, you'll be able to get the refund they promise. Right now a refund entirely depends on them!!

But more importantly, there seems not to be a legitimate entity behind the website that claims to have 50,000 customers! That's insane. For one, Premiumpress Limited was dissolved in 2010, but bizarrely, their address on google business, is in some cheap holiday flats in Scarborough. Also their telephone on facebook is a Hong Kong number not Scarborough or a UK number?? Oh and they no longer offer telephone support. What?! With alleged 50k clients??

Anyway, the themes look great so I will not tell anyone not to purchase them at their own risk, but for me (as I told them), I cannot proceed because I cannot engage with a company that has no legitimate business entity, as that is a big warning sign. If they're a legitimate company, they'll respond here with their details so that prospective purchasers can be informed!

Thanks

George

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My Response to Premiumpress' Reply
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Mark,

It takes a special kind of genius, to refuse to respond to legitimate queries from a prospective client and then tell them they are uninformed!! PS you are in breach of HK's Ordinances as regards what information you need to display on your website about your company, it registered address and liability status. You also ignored why a Hong Kong registered / based company says its address is a holiday flat in Scarborough?!

You also ignored why you are not on themeforest, the largest template market in the world. Your answer is idiotic, because it's like someone asking you why your goods are not on amazon, and you say there are other companies like eBay (which your not listing your product in anyway). For someone wanting business, why on earth would you not be on themeforest???

I WILL NOT DELETE MY REVIEW because your response was even more rude and obnoxious, and you clearly think customers are a dispensable nuisance who dare not question you. I made NO comment about the quality of your themes and in fact said they seem great. But I am not interested in a company that allegedly has 50k users (although only 2k subscribe to you AI-made videos on YouTube) but offers no phone support (what?!), is in Hong Kong but also says its in a holiday flat in Scarborough on the internet, does no list its theme on credible websites that can independently check their themes comply with what they claim, and has as its head someone arrogant and foolish enough to attack a prospective client in public for simply asking proof of legitimacy of its company.

Good luck to anyone who decides to buy your themes, I'm not!!

I have been using PremiumPress for several months now and they were already great but they release a new update and WOW it is crazy awesome! I can't wait to build websites for many of my clients. Thanks, PremiumPress!!

Vince Holley

I always enjoy the helpful service I get from PremiumPress support. Fast, accurate, clear, etc.

I want to take just a moment of your time to recognize Mark Fail for the exceptional customer service he provided. Mark took the time to thoroughly research the possible reasons for my difficultly to configure the web site and provided me with a solution to all my problems.

I bought one of the themes a few weeks ago and I can say it made my life so much easier. I was able to publish my site in a matter of days. This would take me weeks to do without the theme. Now I am happy to upgrade my account so I can build more beautiful and responsive websites.

good cooperation & fast action
I recommend to deal with premiumPress .
Thank you premiumPress .

Premium Press really helped me to get started with my online business, it seems like a dream come true. With there great support and Designs it is really worth it.

I tried some similar themes from other companies, but I can absolutely recommend the themes from PremiumPress. What I like most is the smart integration of Elementor wich works nice and also the easy adjustable basic structure of the theme, with customizable taxomanias, etc...
You don't need any programming knowledge.

It is one of the best and easiest programs to use. You are really great in your work. You are perfect in it. Thank you for your help. Thank you for the programs that I took from you. I hope that cooperation will continue together.

I have used many versions of a Directory Theme to create several websites for different niches and the Premium Press Directory Theme is the easiest and most featured one I have used. I highly recommend it.

Very Nice theme coupon press with unlimited domain

Every time I need assistance, no matter what, I always get an answer from support team helping me to get a solution.

I Bought the auction script. It was pretty solid, straight forward.
Have not experienced any bugs to date. Looking to buy another licence for a new site. No Complaints.

I purchased the PremiumPress All in one theme package for some time ago. And in the beginning as a beginner it was really hard for me to get this work as I wanted to. So two big tips for other customers.

1) Use all guides/explainer videos you can to understand the setup.

2) Listen to the support what they are telling you.

Now I understand it better, and in every business there is space for doing better. So the only thing this company could do better, was to offer some kind of support package, where you can pay for getting things done.