Premia Solutions Reviews 85,760

The gentleman who came out to fix my wheel was very professional, gave some really good advice and also kindly changed the fuse on the plug extension he was using, free of charge. The wheel looks good... See more

Impressed with the prompt appointment offered by Doug, who explained exactly what the repair would involve. Jordan came to carry out the repair at my workplace, a very polite young man, he kept me upd... See more

Incredible service from start to finish. No fuss at all. Engineer came to my home and treated damaged wheel . Fully equipped vehicle too. Top bloke ! Wheel was restored to better than new condition (... See more

This is my second claim. My car was damaged by an unknown driver in a car park. I reported it immediately. My claim was handled so quickly and professionally. Booked into a local Audi Repair garage an... See more

Easy to claim, all done online via the website so it was fuss free and could be tracked easily. This was my first claim so I wasn’t sure what to expect, but the paperwork was all simple to acces... See more

Having just bought my new car I was really disappointed that I had managed to get a screw in the tyre on the way home from the garage. I was somewhat confused as my car doesn’t have a spare so I coul... See more

Small ding on bonnet you declined saying you could not repair dings on flat surface. So I cancelled my policy and got a mobile dent repair technician to come and look at it and he repaired it in 10 mi... See more

The repair was done to a great finish and looked really good, it turned out better than I expected. The only downside to the claim was being asked when and where the incident occurred when it might no... See more

Very well organised and high standards are applied to the work. Due to the extent of the alloy damage the repair couldn’t be undertaken by the mobile unit so I had to go to the workshop. Everything wa... See more

Easy to send information to Premia Solutions and request was dealt with promptly. Service was quick and efficient. End result of repair was excellent. Repair was done at home which was so convenient.... See more

My claim was acknowledged immediately and clear instructions were given on arranging the repair. Once the repair was completed and paid for, necessary invoices and images were sent and the claim was... See more

Reported damage to car wheel and paint work. The claims system was easily to complete on line. Company responded quickly to the claims and organised the repairs to be carried out locally. The repai... See more

From the outset, following a call to their office to understand the claims process, the online procedure was straightforward and well explained. The submitted claim was dealt with promptly and an appo... See more

Arrived on time, no messing about, did 4 wheels in under an hour, looked new afterwards. What else could anyone expect?

Fundamentally it is a good service. Points are deducted due to the clumsy claim process and the lack of clarity with some of the steps. I appreciate it is difficult to cover all of the potential situa... See more

This. Company operates with great integrity. As long as the claim is valid and full photographic evidence is provided most claims will be met I used this for tyres and alloys, with tyre replacements m... See more

Really straightforward. Submitted claim and photos online. Got phone call from Local service to book in. Got a hire car to use 24 hours whilst car alloy being fixed and collected following day. Can’t... See more

Process for raising a claim is simple (just don't forget to take the form to the fitters!). Claim was processed extremely quickly as was payment into my account.

I was so worried after falling into a pothole in the road and damaging my tyre. Then I noticed it was starting to lose pressure so I called up Premia insurance, they gave me a code and Kwik Fit chang... See more

Very polite informative expert. However, having been told that the paint chip repair would lie flat, this does not lie flat and small indentations can still be seen on the repair spots.

Happy to be able to take the car and wait in the local cafe but was told that i'd be contacted when the alloy wheel had been repaired however after 90min i rang the office and was told to go back but... See more

Once I processed my claim everything was clearly explained & easy to action. The claim was paid out promptly with no issues. My only issue would be better info before the claim is processed (as I had... See more

Following the initial call there was a delay in issuing an actual date for the repair, but I was kept apprised at all stages. Called as promised the paint company the night before and he arrived ea... See more

Nice guy, who is skilled at his job, hope not to claim again, but if I have to, I will in confidence that it will be a professional job thanks

Phoned to ask about a slow puncture problem I was having. Friendly and quick answer and was given a code to go to my local Quik Fit garage. There, the problem was sorted without any questions, just si... See more

The repairer came to my home at the arranged date and time. He got on with the repair straight away without any fuss and it was all completed well and earlier than expected.

Lindsey is a real asset to the company. As a front-facing person, she made me feel at ease in an environment where I am normally out of my comfort zone. I was given an office in which to work (or snoo... See more

Gav, James and the team always always do a fantastic repair, whether it's the alloys or minor damage to the panels. Would highly recommend the minor damage insurance along with Lookers Ford and the... See more

We were told both the dent and scrapes which happened when we were parked would not be covered. We took this policy on the advise of Charles Hurst but it's totally useless.

Really friendly guy. Quick and professional. Was really nice having someone who comes to your home and you can have that personal contact with the service. The finished looks immaculate. Would recomme... See more

Smart Auto repairs completely messed up my repairs - confirmed by visit to arc specialists (fylde coast accident repair centre Ltd) in Blackpool. Received correspondence from Premia telling me... See more

The mechanics were very helpful and friendly. Bodywork nothing to do with Alloy wheels Came on time and did a great job Can't fault that experience and hope for as good if I have to make a... See more

The lookers team where great I was a little surprised that they had rules around what was covered and what wasn’t as this information had not been advised to me by your team But overall was satisf... See more

I took my car into Kwikfit in Sutton for a puncture repair. On inspection it was found that there was a puncture in both front tyres. Unfortunately even though both tyres were almost new the position... See more

My Claim was denied as the paint damage was on my rear bumper... plastic. The repair cost less than £200! Disappointed as I thought my Policy covered small claims.

Painless and easy to arrange. The staff who dealt with my claim were very polite and professional. My only comment would be that it took longer to get the repair then I would have wanted but other tha... See more

I recently had one of my alloy wheels repaired after it was damaged, I’m really pleased with the repair it looks brand new! Everyone was friendly, professional and happy to answer any questions that... See more

The timeliness and work of the fitter was of a high standard. Unfortunately having paid £300 for this insurance the company couldn't get a fitter to me for over 2 months. That's not acceptable.

I was extremely pleased with the recent small scale repairs on my 3 year old Ford Kuga. Work carried out at home under tented cover in very wet conditions was excellent. Very prompt, notified efficien... See more

The chap who sorted my wheels was very friendly and professional. He has done my wheels twice now and he is fantastic. I would highly recommend this service. The fact that the company cane to my workp... See more

Operative was on time and I was kept updated on his travel. The job was completed efficiently and with courtesy. I was very pleased with the result.

The service from this company for me was great Phone calls where super easy and straight forward to get hold of someone whenever I was confused doing anything online someone was always there to hel... See more

Excellent service. So easy to just drive into nearest KwikFit and have my tyre issue sorted by friendly technicians without the need to fill in endless forms etc.

Really helpful staff to speak to who answered all my questions. Communication was quick and clear and instructions were easy to follow. Follow up was speedy as was payment also quick. Would use again... See more

I have very bad experience. Obviously i bought this cover secure me from and scraches .when i bought this cover ,on the leaflet is mentioned only it should be less than 39cm. And my claim was refused... See more

Needed two alloy wheel minor scuff repairs. Excellent quality finish and had the work carried out whilst my car was in for a service

William from Diamond Tech Alloys did a first rate job repairing the damage to my wheels. He was both quick and efficient and left the wheels looking as good as new.

When I trashed my wheel on a high kerb along Southend seafront, I was absolutely gutted. I dug out my wheel insurance documents expecting a long, painful claims process… but it couldn’t have been e... See more

Excellent service, simple contact via website and almost immediate response to confirm taking car to Kwikfit who would repair/replace the tyre. Staff at Kwikfit were very helpful also

I made a claim for my alloy wheels that I had curbed. I made a claim took photos and sent the email off. With in a couple of days the local wheel refinishing company got in contact with me. Arranged a... See more

Unhelpful and wouldn't uphold my claim, whats the point in paying for a service they will use any loophole to get out of paying.

We reported a minor scuff to the nearside front Wheel Cover and a claim ref CL/171/239876 was completed to Premier Solutions (PS) on the 04/02/26. Nothing heard from PS until we rang on th... See more

Put in a. Claim for stone chip on roof.Apparently policy does not cover roofs. End of story.

My wheels have not been put back on properly

Honestly one of the best experiences I have ever had. Super quick and easy, very helpful and Simon the specialist did an incredible job. I couldn’t be happier. Thank you you so much.

As quick and simple I feel as the service could be. All work I need and have needed is always done to a high standard and I always feel reassured that this is a good insurance to have.