Philips Reviews 1,370

My expensive Diamond toothbrush broke internally snf was out of warranty. I called and asked about repair options. After I asked the right questions they agreed to send me a brand new unit even though I was our of warranty. The toothbrushes seem to be a bit unreliable but good service from Philips.

Bought the 3300 coffee machine after my breville, I should of stuck to what I know but instead went for a more expensive model, this one is bean to cup, also has the option of ground, that option is rubbish, first time I used it my machine broke and they had to send me a new one, the second one I'm convinced was a refurbished one, it had settings changed in it, the coffee is not very hot so you have to microwave it after for thise who like quite hot coffee, the ground section is rubbish, put to much in and it by passes it and gives you water, the amount it requires makes a very weak coffe, I would personally advise to not waste your money and shop elsewhere, I'm just waiting for mine to break so I can replace it with a better one

Contacted Georgina at customer service and she was excellent listened to the issue and called me back to almost immediately to explain the solution

A few years ago, I bought a Philips pasta maker. It worked fine at first, but during one use, I heard a click, and the plastic part in the transmission mechanism cracked. I tried to find a replacement online, and I was surprised that such a fragile and easily damaged part was made of plastic, and Philips didn't provide replacements. I contacted customer service, and they readily told me that since it was over two years old, there was nothing they could do. So, after spending $350 and using it only a handful of times, it seems that a single serving of pasta made with this Philips pasta maker would cost at least $50.

I’ve spent a lot of money on sonicare toothbrushes over the years….ive got two diamondclean 9000 at the moment. One for home and one for travelling. Great toothbrushes.

Some heads I bought were really lose so I got in touch with Philips via X.
First they said they’d send me replacements after I’d sent them pics etc showing the issue.
Then they told me they couldn’t because they didn’t have them in stock. They asked me to buy them and they would refund me. Seemed simple enough.
When I ordered the replacements I sent over a screenshot of the order and was told I’d get my money, refunded to my PayPal (my idea) within one or two days. That was Tuesday 28th.
Friday the 31st and there was no sign of my refund so I messaged Paul on their X account again. He told me I should get my refund by close of play. I didn’t.
Monday I messaged again. This time I was told that the refund would be soon and it should go to my PayPal account. OR back to the payment method I used when I placed the order. Nobody seemed to know where it would go! Not exactly filling me with confidence. AND I SHOULD get it by the end of the week! Seems the “one or two days” line was a lie.

Today (3rd November) after I raised a complaint I’ve been told that I may have to wait 7 days to get MY money back. That’s another seven days on top of the seven I’ve already waited!
When I asked where the money was going I was by someone called Eugenia that the money would go to the bank account I’d set up on PayPal!! I asked how did they know which bank account that was? They then told me they couldn’t give me that info because of GDPR!! What a load of crap!
They clearly have no idea when I’ll get my money back or even where it’ll go!
How is this good customer service??

Absolutely shocking behaviour from a company the size of Philips!

The tooth just fall on to a wash basin and spoilt. Many years ago the tooth brush was durable even though fall many times

I have purchased a few LCD TV's from Philips and its my brand of choice for TV's. Good value for money and high quality

Firstly - I am shocked at the number of negative reviews on Trustpilot for Philips - that should be a real wake up call for customers.

My recent experience has been bad. Why do big retailers think that they can offer virtually zero customer satisfaction and still thrive online? I purchased a handheld steamer - very straightforward. A few days later I noticed a refund for the same amount on my bank account - absolutely no notification from Philips. Calls, emails and a letter to the office of the Chief Executive later - and finally reactivated the original discount voucher that I had used. No real explanation or any semblance of an apology and only a voice message from the office of the CE! Second purchase made and I am waiting for shipping confirmation. It’s gone exceptionally quiet and my order is not showing on my Philips account.

Some companies think that they are too big and profitable to offer a proper customer experience. Maybe some of their biggest investors should take note and insist on change.

Still waiting.

Bean to coffee machine Model 2200
Abysmal and very inadequate instructions. Do not like graphics and YouTube videos variable on content and presentation

Why dont you provide text guide, even just a simple "here's how"?

Poor show

Philips LED technology is absolutely fantastic. The quality, consistency, and innovation behind their products really stand out — the light feels natural, vibrant, and comfortable for both home and professional use.

That’s why it’s surprising that the Ultra Definition bulb range, which offers exceptional color accuracy and a truly premium lighting experience, isn’t available in Europe. These bulbs have almost no competition in the market, and it would be amazing to see them here for customers who care about high color fidelity lighting.

I’m sure many people would appreciate having access to this level of quality — it could make Philips an even stronger leader in high-end LED lighting.

— Lucas (Spain)

This is now the third time I’ve had issues with this toothbrush.
The first one I bought for myself stopped working after about a year and was replaced. Then the replacement unit also stopped working.
I later bought the same toothbrush for my husband and his stopped working as well,

It’s extremely frustrating to face the same issue multiple times despite proper care. I expected better reliability from this brand, especially considering the cost and how frequently these toothbrushes seem to stop holding a charge.

I bought a 55 inch tv that after a month the HDMI ports stopped workong. After contacting customer care 3 seperate times ( they kept trying to push it off on ROKU) they advised me the HDMI ports werent covered under warranty. Like what? How? They dont stand by their product and would not replaace a month old tv that clearly is faulty. DO NOT BUY THEIR PRODUCTS!

Philips is by far the most pathetic company I have ever come across. There was a legacy behind the Philips. I don’t know who is running the company right now, but it’s all messed up just looting money from the customers in the name of GST. I suggest not to buy Philips. I would suggest somebody come up with some another brand to beat Philips, some Indian homegrown brand. I highly recommend to not to buy from Philips the customer service is pathetic. They charge you unnecessary GST on service visit !

I bought the Philips product but the issue is not with the product(not used yet) but the delivery source which Philips use. The Hermes handed over my product to the neighbor and Philips without confirmation sent me the delivered receipt. I didn't sign anything or checked the product but when I got the product (already with neighbor for 3 days and no receipt in my post box to whom they delivered) was opened from one side. So I don't have doubt on neighbors but on the Philips source which should be more careful if Philips wants their clients to buy their products. I hope it makes no problems with the product running otherwise then this is my last purchase with Philips.

The last thing that i bough from philips was an aifryer. And as always… excellent.
Whatever they make, they make it quality.
This is why i always favor them whenever i need to choose from brand.

Bought the Philips Kokoon sleep headphones and one side stopped working properly after less than a year. E-mailed customer support in May when it happened but never received a response. Now I know why - Kokoon has vanished and Philips doesn't care. Philips as a brand is not trustworthy anymore.

Our coffee machine, a Philips 2200 is only 11 months old, failed once then fixed and then failed again (with the same issue) 6 weeks later, and was straight off for repair again. It has currently been 4 weeks and no machine.
Customer support is the WORST! It is constantly me having to chase them up for a reply, email or phone call to see if i can get a replacement. They email and called saying that I will get a call back before the day ends. I've waited days and then called them back with the same reply. After several weeks and phone calls one of the Philips representatives said they didn't even know that we had our coffee machine in for repair - despite it being picked up. Philips don't care about consumers. I have spoken to the retailer and they said hands are tied by Philips.
I should have just put the 11 month $1000 machine in the bin and gone back to Delonghi.
Put up a review 2 weeks ago and then replied to the review, "sorry for the experience, call us to sort it out," well its only become worse and more frustrating.

I'm trying to register my new razor but none of the websites are working. WTF???

I like the design of many Philips products but their 'home.id' service and IT in general is absolute rubbish. I remember when Philips represented quality.
Trying to register an appliance today and web account page shows my other Philips products but when I try to add the new one I'm told it is not available in my country despite ordering it this week and having it sat physically 3ft from my desk. Online 'chat' is no chat at all, just a useless loop, and phone contact just receives a message stating how busy they are. Useless!!!

I placed an order for a Philips Lumea IPL on subscription on 29th August 2025. The first payment of £44.99 was taken from my account, but I later received an email saying the payment had “failed” and I needed to update my details. I was confused by this because upon checking my bank balance, the money had definitely gone, and I had got order confirmation.

When I checked my account, no subscription was active, yet the order still showed as processing. I contacted customer service a week later and was told the order could 'maybe' not be fulfilled due to a stock issue, or because of a payment issue. The Customer care agent said he was not able to check which it was because the subscription system is fully automated so nobody is able to view anything into this. What the HELL? No one could give me a clear reason, and I was only told I would “eventually” get a refund with no timeframe.

This is unacceptable:

Philips is advertising a subscription they can’t fulfil.
Payment was taken but the order was never processed.
No proactive communication — I only found out by calling them.
No refund provided to date.

I’m left out of pocket and very disappointed with the lack of transparency and customer service. I've asked to escalate this further to someone more senior in their Complaints department, but imagine they will say 'nobody has access to the complaints dept as they're fully automated'.

What a weird company, will never get my money again

UPDATE ON ORIGINAL REVIEW:
After my original review, I also contacted Philips via online chat for a second opinion because it sounded like the agent on the phone was talking rubbish. The agent online told me that my order does still appear active and has been forwarded to the “subscriptions department” to double-check. She even said it should ship by the end of tomorrow.

This completely contradicts what I was told on the phone by another agent, who insisted the subscription service is fully automated with no human team involved, and that my order could not be fulfilled. What on EARTH?

I now have two totally different answers to the same issue, which makes me even less confident in Philips’ ability to handle orders or communicate clearly with customers.