Philips Reviews 

Bought Philips 1000 series shaver
Models1332/41
Claim by Philips
1 hr charge
45 min run time
This is not true in my case
It takes 90in to charge
And 30 min run time
Motor not powerful enough and battery's to week.i am dissapointed as i wanted a long battery run time of 1 hour Philips claims are misleading as i purchased this item on there clames,wish i never bought.

I bought a shiny new 43PUS8807 in January 2023 thinking how fantastic it'll be. Has mostly been good except one glaring issue. Settings cannot be accessed from any Freeview based apps, itvx, iPlayer, pop, etc.

When the button is pressed you are abruptly put back on the home screen meaning HDR settings cannot be changed from there.

Philips were made aware of this issue around June 2023 and you end up with the usual turn it off and on, reinstall. They were adamant it is normal to not be able to access settings from there even though every other app allows access. A fair bit of back and forth happened and they close cases when asked about it refusing to even attempt to consider there is an issue. Time goes on where I'm reminded that HDR content on any of those apps is unwatchable and how I can't adjust sound settings when needed.

More recently I asked Freeview about it and they have said that this is not normal and it is behaving like a compatibility issue which would be sorted on Philips side.

I Was under the impression that dealing directly with Philips would be the right move as they should have all the knowledge and power to sort an issue but no.

They have tried to tell me that an issue with settings not opening in iPlayer is different to settings not opening in all Freeview based apps. I regret saying specifically in 2023 as that's now being used against me, claiming you're outside warranty with a new issue.

They have dragged this outside warranty by saying this is normal so they they can get away with doing nothing. I'm amazed this long has past to not have an outcome from a company I assumed was reputable.

I sent my Philips Airfryer 5000 Series XXL Connected (HD9285/91) for warranty repair due to safety concerns with the pan and basket. I was informed the process would take 7-10 business days, which seemed lengthy but acceptable. However, instead of repairing my unit, Philips sent a different model—Philips Airfryer 3000 Series XXL (NA342/09)—without any prior communication. This replacement lacks the smart connectivity features of my original model, making it unsuitable.​

Attempts to resolve this issue via WhatsApp support went unanswered. After contacting the Repair Center, they acknowledged the mistake and arranged for the incorrect unit to be collected. I now face an additional delay of one or more weeks, all due to Philips' errors.​

This experience has been highly frustrating, highlighting significant lapses in Philips' operational processes, quality assurance, and customer communication. I hope Philips addresses these issues promptly to prevent similar inconveniences for other customers.

My experience has been similar to others who have written reviews about ordering direct from Philips (aka Versuni, Amsterdam). Coffee machine was meant to arrive in 3 to 4 working days but yet to show up (now 2 weeks). Used their WhatsApp customer service channel and was sent a stock explanation - we're experiencing huge demand so there are delays in shipping orders - and I was simply advised to be patient. If you want a Philips product I recommend you don't shop direct with them. My experience also makes me question whether their after sales support, if needed, would be any good.
Update: almost two months since ordering, I am still chasing a refund for a coffee machine where Philips cancelled the order for an undisclosed reason. I have had to raise the issue with my credit card provider. I will avoid Philips products.

I had a replacement Philips monitor delivered under warranty and when it arrived it had no screws to attach the monitor to the stand!! Rachel in customer support advised that I should have kept the screws from the faulty monitor before returning it! Nobody ever informed me of this. I now have a monitor that I cannot use and have to wait for them to receive the faulty monitor so that they can take the screws out and send them to me. Absolutely absurd, and they are telling me that its my fault as screws are classed as "accessories" as if I should know. Please don't buy a Philips monitor the aftercare is appalling.

Phillips £500 coffee machine stopped working, within 2 year warranty. Contacted them and was asked to send it back. Packaged up, quite heavy too, and sent back to be serviced. Was returned quickly, wasn’t told what had been done to it. Tried it out and water was coming out from the front across kitchen worktop. Doubt a service had been completed at all. They wanted me to send it back again but no way was I doing that, such a bother to get nothing sorted out. I asked for a refund or a replacement. Answer was no. Asked for a copy of their warranty, no reply. Coffee machine heading to the dump

Bought a sound bar from John Lewis which developed a problem in that it wouldn’t power up spoke to Phillips 3 times but the call handlers first language was not English so found it really difficult to understand or be understood. Did eventually send me a reset procedure which I had already c/o then got message to say case closed . Took back and changed for a Samsung one which works fine.

Bought an expensive toothbrush approx £150. Fantastic to begin with, but one day after less than a year of use it does not turn on. Thinking it could not possibly be broken at the extortionate tag price and such little time I bought a new charger, to see if it would work and still no luck. Said it had two year warranty, put in the toothbrush details onto the website, for it to claim it has no warranty on the specific toothbrush I bought

If I could put minus 1 star I would. Bought their top of the range iron. Sent in its factory box only, with flimsy non-sealed flap closure with no other packaging or protective materials. Fell out in transit, arrived in a poor state, unsurprisingly. Absolutely zero customer service, appalling experience. Avoid buying directly like the plague.

The use UPS for delivery, you can see from the reviews that they should be avoided at all costs.

Bought a Philips Hairclipper Series 9000 with £87 and with the light use after 1 year battery has died . One of the worst products I have used, the was they manufactured this product you can't replace the batter easily as well. Never buying any philips products again.

If I could give 0 stars, I would. I ordered a Philips air fryer for $89 along with a blender that I didn’t really need but bought since it was on sale. The blender arrived in two days, but the air fryer never did. After countless calls, I was repeatedly told to contact the shipping company—meanwhile, Philips’ customer service was not only unhelpful but also rude.

After two weeks, I found out on my own that the shipment was canceled—no one from Philips informed me. I then spent weeks making endless calls, emails, and messages trying to get my refund. Every time, I was told they’d handle it, but nothing happened. They offered me a 15% voucher, which was meaningless because by the time I finally got my refund (after a whole month), the air fryer had doubled in price. Even with the voucher, I had to pay twice as much.

On top of that, I was repeatedly promised callbacks that never happened. No one took responsibility, no one tried to solve my issue, and the entire experience was a nightmare. And to top it off, I’m now stuck with a blender I didn’t even need—one that can’t even blend an onion.

Philips has completely lost my trust. never again.

If I could rate lower I would, never order direct from phillips you might never get your order, terrible customer service, their warehouse is not even in the uk so if your order even arrives, it will be weeks late dealing with custom. Should of gone on amazon, boots or any other shop that supplies their stuff so I would actually recieve it on time

Ordered Lumea IPL direct because I thought service would be better. They get double profit from direct orders. Four changed delivery dates later I still don’t have it but they’ve taken my money! No answer to my email after three changes. After 4th change I called only to have a bored, disinterested person be completely unhelpful. Told me there has been a customs delay because it’s coming from Netherlands which they neglect to inform at time of order! He said I’d had an email from Philips but I did not. 4 days I’ve had to stay home!

Shocking customer service. Impossible to contact them. They clearly want as little human interaction with their customers as possible.

Ordered an iron directly from Philips. Item is sent from their main warehouse in the Netherlands. It didn't make it out of the Netherlands due to an export control issue as shown by tracking information for the courier. Communication from Philips is very poor. The site is difficult to navigate to find a point of contact. Emailed the CEO to complain, the email was read but no response of any sorts.Still awaiting a refund for the iron which is now over two weeks.

I ordered 2 replacement air purifier filters on the 3rd of December, a week later there was an issue with DPD delivering but I've not had a refund, I also can't get through to Philips customer service, will now have to use my credit card company to to get refund, its terrible that they don't automatically refund when items are not delivered so it's put me off ever ordering from Philips direct again.

Customer service chat terrible. No offer of repair or replacement. Simply 20% off discount code. Chat advisor- despina B
Durability of sonic air toothbrush- plastic extremely thin and only lasted me 3 months.
The item fell off the sink and the casing broke, cheap thin plastic.
I shall be sticking to oralB from now on.

I do not usually write review but sometime we have to give feedbacks when they are due. I lost the calc clean container of my Philips steam generator iron. Contacted them, it was out of stock. They sent me regular emails to update me regarding the out of stock status until they got it in stock. They even sent the part to me free of charge by surprise. This makes the customer experience excellent.

Ordered an air purifier, philips took then money, heard nothing, then an email to say order has been cancelled despite seeing stock availability online. Still haven't received money back, also philips refusing to honour the price that i ordered which is conveniently cheaper than the price today. Customer service said a manager would ring me back, they didn't. This is false advertising, extremely poor customer service, they have robbed my bank account and cancelled due to a "technical error". DO NOT TRUST THEM!!