I am so grateful that I applied & got the loan for my debts & home improvements. Thanks to Brian Nguyen for his patience & helping get through each step without stress. Also want to thank the managem... See more
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Review summary
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I have been an active real estate broker for over 30 years and I can say this has been the best loan process from start to finish I have experienced or heard about. You anticipated and answered all th... See more
Company replied
William was spectacular throughout the whole process. I had no questions at any point. He explained what the next step was he gave me phone numbers and names of resources and people that would help me... See more
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Pennymac originally quoted higher rate but was able to beat a competitor rate with lender credits. So loan officer interaction was best and would rate high. Processing took time, and there were... See more
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Company details
Our Mission
Written by the company
- Your Journey To Homeownership.
- For nearly two decades, Pennymac has established itself as a leading and respected mortgage lender and servicer, helping more than 5.3 million homeowners achieve their aspirations of homeownership. Pennymac’s dedication to affordable lending and sustainable homeownership continues to support its long-term growth and the customer experience. Pennymac offers a wide range of tailored loan solutions for home purchase, refinance, cash-out refinance and home equity needs, including FHA, VA, investment property and jumbo loans, as well as fixed-rate and adjustable-rate (ARM) options. A Pennymac Loan Expert works with borrowers to explain their options and outline what to expect, helping them move forward with greater confidence.
- Award-Winning Service And Expertise.
- As a leader in the industry, Pennymac holds top national rankings as the #1 correspondent aggregator, #2 overall lender and #3 wholesale lender. That level of experience is paired with a strong focus on service, including support that continues throughout the life of each loan. The company is also a 5-star-rated lender on LendingTree and an A+ rated accredited business with the Better Business Bureau. Recognition from trusted third parties further reflects this commitment to customers. Pennymac is honored to be recognized by USA Today as one of America’s Best Customer Service providers in Financial Services and continues to set industry standards, earning accolades such as 2025 America’s Most Loved Workplace as featured in The Wall Street Journal, 2026 Military Friendly Employer, Mortgage Women Magazine’s 2025 Top Employer for Women and National Mortgage Professional Magazine’s 2025 Best Military Lender. In 2025, Pennymac also became The Official Mortgage Supporter of Team USA and the LA28 Olympic and Paralympic Games.
How can we help?
Discover your journey to Greatness with Pennymac
Contact info
United States
- www.pennymac.com
4.7
Excellent
3K reviews
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The HUMAN team was a pleasure to work…
The HUMAN team was a pleasure to work with. The AI portion that filters through documents is less than adequate.
Nicholas and Tom are both great team members.
Please fix your AI filtering program
Thanks!
October 6, 2026
Reply from PENNYMAC
Kyle,
We are happy to hear that our team provided such great support during your experience. Thank you for sharing this positive feedback with us. We also appreciate your constructive input regarding our automated document processing tool. We are constantly working to improve our technology, and your feedback is taken seriously.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Alena was extremely helpful and…
Alena was extremely helpful and professional. Very quick to respond to all my questions.
October 6, 2026
Reply from PENNYMAC
Lauren,
We are thrilled to hear that you had such a wonderful experience! It is fantastic to know that Alena prompt, knowledgeable assistance and answered all of your questions quickly. Thank you so much for taking the time to share your positive feedback with us.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Thomas showed a lot of patience in my…
Thomas showed a lot of patience in my journey to selling my older house and the purchase of my new residence.
October 6, 2026
Reply from PENNYMAC
Hugh,
We appreciate your feedback. We're happy to hear that our team provided calm guidance throughout both of your home transactions. Thank you for choosing us.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
"My loan officer made the HELOC process…
"My loan officer made the HELOC process a breeze from beginning to end. They guided me through the application with ease, ensuring all documentation was handled promptly. Their efficient underwriting led to quick approval, and they provided clear and transparent communication during the closing process. I would give my loan officer a perfect 10/10 rating and highly recommend their services.
October 6, 2026
Reply from PENNYMAC
Chris,
Thank you so much for taking the time to share your review. We are thrilled to hear that your loan officer provided such a smooth and seamless experience throughout your HELOC journey. Knowing you had such a quick approval and a positive process from start to finish means a lot to us, and we truly appreciate your high recommendation.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Stephanie was very nice
Stephanie was very nice, professional and helped us make this a pleasant experience. Kacie was the same when it came to completing the process.
October 6, 2026
Reply from PENNYMAC
Baxter,
Thank you so much for taking the time to share your 5-star review. We are thrilled to hear that Stephanie was professional, helpful, and made the entire process such a pleasant experience for you. Please let us know if you ever need any assistance in the future.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Trustworthy, knowledgeable and helpful throughout the experience
Adam B was trustworthy throughout my experience, and his reasoned and prescriptive approach to origination was helpful in guiding us through market conditions and timing.
October 3, 2026
Reply from PENNYMAC
Barry,
We are so pleased to hear about your positive experience! It is wonderful to know that Adam was trustworthy and provided thoughtful guidance to help navigate changing market conditions and timing. We truly appreciate your kind feedback.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
An amazing experience
Everyone is very professional, courteous, knowledgeable. Our questions got answered. Communication was really good.
October 2, 2026
Reply from PENNYMAC
Victor,
We are so pleased to hear that our team provided a professional, courteous experience and maintained great communication while addressing all of your inquiries. Thank you for sharing your positive feedback with us.
Please text us if you ever have any questions or need assistance in the future. We are always happy to help.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
staff were helpful
staff were helpful, courageous and informative, the experience with the loan application and verification process was easy and quick.
October 3, 2026
Reply from PENNYMAC
Betty,
We are so thrilled to hear that our team provided such helpful and informative service, and that your loan application and verification went so smoothly and quickly. Thank you for sharing your positive experience with us! Please reach out if you ever need any assistance in the future.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Really impressed with how seamless…
Really impressed with how seamless PennyMac has made of such an intimidating process. So happy to get this done without pulling any hair out!
October 3, 2026
Reply from PENNYMAC
Diana,
We are so glad to hear that we could make the journey so easy and stress-free for you. Navigating this process can feel overwhelming, so it is wonderful to know our team helped put your mind at ease every step of the way. Thank you for sharing your positive experience with us!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
A+ experience
I worked a lot with Aimee Mack who was very easy to work with. Was prompt and friendly. She is an A+ representative to work with
October 3, 2026
Reply from PENNYMAC
Jon,
We are so pleased to hear that you had a wonderful experience working with Aimee! We truly appreciate your feedback regarding their prompt and helpful service throughout the process.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Good experience and easy process.
October 3, 2026
Reply from PENNYMAC
Gordon,
We are so glad to hear that everything went smoothly for you. Thank you for taking the time to share your positive feedback with us!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Easy and straightforward experience
Mikella and Roger really made this a great experience. They answered any and all questions that I had.
October 1, 2026
Reply from PENNYMAC
Philip,
We are so happy to hear that you had such a great experience with Mikella and Roger! It is wonderful to know that all of your questions were thoroughly answered and that you felt fully supported throughout the process. Thank you so much for taking the time to share your positive feedback with us!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
It was an easy process with PennyMac…
It was an easy process with PennyMac team .I would recommend them very highly.
October 3, 2026
Reply from PENNYMAC
Sandra,
We are so glad to hear that our team provided a smooth, simple process for you. Thank you so much for the wonderful recommendation and for taking the time to share your positive feedback!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Excellent service
Bob and I are extremely happy with the way are mortgage was handled. Gil Herrera was very professional. He helped us reach an agreement. We are very happy with him. We would like to recognize him for a 10/10 service
October 3, 2026
Reply from PENNYMAC
Diane,
We are so pleased to hear how satisfied you both are with your mortgage experience! It is wonderful to know that Gil provided such professional, dedicated service and earned your top recommendation. We truly appreciate you taking the time to share your great feedback with us.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
I have been an active real estate…
I have been an active real estate broker for over 30 years and I can say this has been the best loan process from start to finish I have experienced or heard about. You anticipated and answered all the necessary questions along the way and the end, where sometimes problems arise, was as smooth as humanly possible. Everyone I dealt with was wonderful.
October 3, 2026
Reply from PENNYMAC
Roger,
We are deeply honored by your review. Given your extensive background and expertise in real estate, your high praise of our team, communication, and smooth closing process means the world to us. Thank you for taking the time to share your experience, and we look forward to assisting you again in the future.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Very easy process
Very easy process. Scott was very helpful. I kept making changes & he never acted irritated & was always very pleasant to talk to
August 26, 2026
Reply from PENNYMAC
Lisa,
We are so glad to hear that you had an easy experience and that our team member was patient, pleasant, and helpful while accommodating your changes. Thank you for sharing your positive feedback with us!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Gilbert Herrera was our loan officer…
Gilbert Herrera was our loan officer and he helped me through every step of our home equity loan and answered every question we had which was a lot for a not so tech savvy 73year old. I can’t thank him enough for making this process so simple
October 2, 2026
Reply from PENNYMAC
Charles,
We are so pleased to hear about your wonderful experience! It is fantastic to know that your loan officer was patient, guided you through every step of your home equity loan, and answered all of your questions to make the process simple and stress-free. We truly appreciate you sharing your kind feedback with us.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Working with PennyMac is seamless
Working with PennyMac was seamless. Fred answered all my questions and reassured me any doubts I had. We are continued customers with PennyMac.
October 3, 2026
Reply from PENNYMAC
Joe,
We are so glad to hear that your experience was seamless and that Fred was able to answer all your questions and ease your concerns. We truly appreciate your continued loyalty and look forward to serving you again in the future.
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Tommy was with me every step of the way…
Tommy was with me every step of the way offering guidance and professionalism. His communication skills were top notch. Tommy is a true asset to your company!
October 1, 2026
Reply from PENNYMAC
Ann,
We are so pleased to hear that you received excellent guidance and communication throughout your entire experience. It is wonderful to know Tommy provided such outstanding professionalism and support. Thank you so much for sharing your kind words with us!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
The team made the experience seem easy
Our loan officer and mortgage specialist were wonderful in explaining the process and making the transaction relatively smooth. The home loan process is never easy, but Donnie and Melanie helped every step of the way.
October 2, 2026
Reply from PENNYMAC
Rebecca,
Thank you for sharing your experience. Securing a mortgage can certainly be a complex journey, so we are thrilled to hear that our team provided clear guidance and dedicated support to help make the process as seamless as possible for you. Your feedback means a lot to us!
Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
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