Paris Aéroport Reviews 88

all lazy horrible to customers very unhappy many border police are closed and are not open people sat in the rooms ignoring not serving they don’t deserve there check at all I’ve been stood for 40 minutes without no service 😡

You have totally forgotten about your bread and butter passengers .. full of posh shops .. Hardly anywhere to eat .. staff are extremely rude .. so disappointed.. will try to AVOID this airport as much as I can .. TERRIBLE ‼️

If you've found yourself in CDG Paris I'm sorry to tell you, you've died and gone to hell. I can't understand how this place operates as a hub, spare yourself the drama and use a different hub. Heathrow, Schiphol and Istanbul are all far superior. We arrived 3.5hours early for our flight and still had little time left. Automatic machines to check bags in but bag drop is manned so you queue to drop it anyway, totally pointless having those machines. You queue to scan your boarding pass, then prepare for an hour to get your passport scanned at peak times, they have very little staff working. Then you will hit security so prepare for another hour. It's actually a safer bet to arrive late and make yourself known to the staff so you get to skip all the queues. I've never hated an airport more and was looking forward to mooching at the shops. In fact all the shops were dead when we did get through signifying everyone having a similar experience to us, there is simply no time to do anything but stand and wait for god knows what. Keep your boarding pass out by the way as it needed seen at least 5 times for some reason

Staff rude, very bad organisation
2 hours to go through passport control

When boarding, terminal 2E gate 23 today for NCL, no announcement was made to let us know about the boarding by zone. When queuing under sign 23, we were told off to move and ordered to wait under the sign 22. When trying to explain why we went to gate 23 ( as written on our boarding passes and as announced) , not only the first man didn’t apologise, but he called his colleagues and we were shouted and laughed at out by 3 members of staff!!! Including one member wearing ant Air France uniform.
The organisation, the signing, and worst of all the staff are appalling. Their level of customer service is non existent.
To AVOID absolutely!

Would of given it 0* if possible! Travelled the world far and wide and this is by far the worst airport I have been through! Rude, ignorant staff, two hours to get through passport control, on entering and exiting the country. Gates changed at the last minute, no warnings! Avoid if at all possible!

Cdg terminal 1.......
PASSPORT CONTROL .
who ever signed off on the layout and system in place should be sacked immediately.
Absolute ridiculous and unless.

One queue for people travelling without kids . And another queue for families, which is rammed packed with lots of very young children who are extremely board , tired , Hungry, cranky, forced to wait in an extremely overcrowded space for hours.
WHILE THE STAFF CHILL OUT HAVING CHATS AND A JOKE .. AND THEN WAITS UNTIL PEOPLE HAVE ALMOST MISSED THEIR FLIGHTS TO DECIDE TO ACTUALLY DO SOME "WORK". If your lucky enough to have stood waiting in passport control for over an hour and your flight is about to take off then you might be the 1 out of 10 family's to eventually skip every other family who has already lost their patience waiting to get to their flight.

I dont understand why they would only open two passport control windows when they know there is a large amount of flights leaving at certain hours . Instead of having useless "staff" standing around doing f all . Sack them and hire the much needed passport control staff to keep the queues flowing..

But anyways,

If it is possible I would say avoid this airport
It has put me off of ever travelling through it again .

Ques, ques and more un-necessary ques.. travelled with my partner and 2 young kids from Shannon to CDG for DLP, spent 1.0-1.5hrs hrs on arrival inching our way through passport control with 2 impatient kids. Of the 8 desks available, 2 were open checking passports while 3-4 staff were "monitoring" the people in the ques trying to keep the peace and stop the fighting.. it was worse when departing, arrived 3hrs before flight and made it through with 20 mins to spare.. The worst experience we have ever had in a major airport, but completely avoidable. There appears to be a lot of staff directing ques making very little impact on progress, instead of just manning the passport booths properly, it makes no sense.. not letting it ruin the trip but have decided we will never return through CDG again. If you have social anxiety or are any bit clostraphobic, just be mentally prepared for a battle of deep breathing exercises.. unfortunately, it is the families with the kids under 16 that are suffering because we can't use the passport machines.. in summary - allow plenty of time, at least 4hrs for short haul flights which sounds like a crazy comment but is truthful..

It was terrible. The security was incredible rude whilst telling us to push our trays along the conveyer belt when that is there job, telling us to hurry up. One man especially was shockingly hostile. I was very angry afterwards

Got off pretty large jet down a portable stair, no jet way, and then crammed us onto a bus like sardines. We had to get to another terminal and no signage. We did find the right corridor and joined a long line at elevator for gate m. After standing there we were told gate m was the other way because elevator was broken. Horrible lines everywhere. Nobody could answer questions or respond when it looked like we were going to miss our flight as did several others. How can this be the best European airport? Will try to never come here again.

A recent poll ranking Paris CDG as best European airport is clearly flawed! How can a airport when passengers must systematically remove all electronics and liquids at security win when all other European airports are fully equipped with new equipments allowing to leave everything by in one’s bags ! This results in long and cumbersome security procedures. CDG has a couple of new machines at long haul terminals! Same for automated passport control gates (avoid terminal 2C !). In 2026 when all other European airports are fully equipped should disqualify Paris as best European airport.

Terrible airport, layout is bad, moving within different terminals and gates takes forever. Staff are very rude. food selection is terrible! How could Paris airport be this bad.

Hello everyone,

I don't know what was going on with the staff at the Lufthansa (and also Swiss and Austrian) departure area last night, but when we – my wife, myself, and our three daughters – arrived, there was already a very unfriendly, drill-sergeant tone: Really loud and bossy: "Come here, fast, come on, this way...STOP...only you three..." Our other daughters were simply allowed to continue standing in line with strangers... Open all trolleys and bags, take out all liquids, take out all cell phones... "Do you have liquids in here?" "No." I thought she meant anything other than the usual 3x100ml in the resealable 1L bag. I rummaged through my trolley, the employee grinned smugly, and the drill-sergeant tone returned: "I asked you...you said no, and now I have found some..." It went on like this the whole time. Simply unacceptable. We were at a European airport, supposedly the best, awarded four times in a row. I have no idea who gave this review, but yesterday was a complete disaster, dear French. We spent five days in Paris and met only lovely people, felt really comfortable, but CDG managed to ruin it. We were in Terminal 1, which isn't great anyway, but as I said, yesterday evening was hell. They randomly opened 100ml bottles, repacked some into other airport bags, and threw them back in (yes, literally threw them). They weren't even properly resealed, as we discovered three had leaked when we unpacked them.

So, in short, CDG, that was awful. You can do better, and I hope this matter is investigated. It was around 7 pm yesterday.

I'm only giving it two stars because they were careful about security at boarding and asked for our passports. Incidentally, this was the first and only time that happened in the entire airport. We checked in with our booking number and went through security with just our boarding passes.

We will definitely visit France again. But we will be prepared for CDG next time, which in our opinion does not deserve the title of best airport in Europe. This includes how guests/passengers are treated, and you completely failed in that regard this time.

Terminal 2E Hall M at CDG is extremely poorly designed — plenty of gaming areas and playgrounds but no visible restrooms or restaurants/bar seating. Signage is confusing and passenger comfort is clearly not prioritized. This needs fixing.

What can I say, passport control was an experience we will never forget (2 adults 2 children) returning from Paris to Northern Ireland. Hundreds upon hundreds of people trapped at passport control in Terminal 2D for 2+ hours. Grown adults ready to physically fight each other to be next in line. The staff "manning" the 4 queues they had created for 1 window open were truthfully a joke. It got to the point the staff vanished and there was no one to hold back the crowd, it then became a free for all the get to the window. We were in the queue for passport control from 3pm for a 4.50pm flight, we did not get through until 4.50pm, multiple families boarding the same flight were in the same position as us, resulting in a delay of the flight. Children screaming, people crying, sweat running off everyone as the temperature in the building was insane. Honestly, I am beginning to wonder was it a social experiment being filmed for some sort of reality show because truly it was the most ridiculous experience of my life. Never seen anything like it and hopefully won't do ever again.

Charles de Gaulle Airport: A Masterclass in How to Miss Your Flight

I didn’t know an airport could function this badly until I landed at Paris Charles de Gaulle for a layover. Imagine thousands of people funneled into a single, endless snake of a queue because most of the security lanes were just… closed. Not broken, not under maintenance. Just closed, while everyone watched the clock and slowly entered panic mode.
Meanwhile, the staff were moving with the speed and enthusiasm of a herd of sleepy sloths after a heavy lunch. They joked, strolled around, disappeared from their posts for 5–10 minutes for no apparent reason, and certainly didn’t bother to let anyone else step in for them. People were literally begging not to miss their flights; they looked more stressed than the staff, who seemed almost amused by the chaos.
After finally surviving this circus and passing security, I heard a passenger complaining to one of the agents because his AirPods had simply vanished after being sent through the scanner twice. Instead of showing the slightest hint of concern or trying to help, the agent answered with passive-aggressive, unhelpful comments—as if losing your belongings due to staff incompetence while you’re already late is somehow funny.
Passport control was just as shambolic: only two gates open for EU passengers, with dozens and dozens of people in line, inching forward at glacial speed. No information, no organization, no urgency. I travel all over the world for work, and I can honestly say I’ve seen better organization in so-called “third world” countries than in this so-called major European hub.
If you have a choice, do yourself a favor and avoid connecting through CDG. This place feels less like an international airport and more like a social experiment in how far you can push passengers before they completely lose it.

Worst and most unsafe airport in my life. Inside the airport 3 darktone gentleman approached me and tried to steal my luggages. Gunned guards walking around for decoration since it happened Infront of them and also the guy who tried to robbed me digged into the bin infront of them with no consequences. Be very careful at terminal 2 because without any English speaking or boarding pass checking they told us to take a shuttle bus that we realised was unnecessarily. We stucked there for almost 1 hour we told the driver and showed with google translator that he missed our gate he said he will go back but he didn’t said will take 1 hour with a whole airport city tour. He also said Fu… off to us many times, I tried to take complaint at airport website but when you filled up the form of course the next page says the page is not existing. If my partner don’t manage to run fast I would have miss my flight for sure. This disorganisation and chaos and unsafe environment is very shameful. Also be ready that Air France before security will check all of your hand luggage by kilogramms and one part of their airport also using still the liquid bag rule that I have never seen in my life anymore travelling around the world.

I had one hour 25 minutes to connect to my next flight and I MISSED IT because of CDG buses between terminals. If they told you that it's so long (50 minutes to go from E to D) I could have walked out and gone through security again in half that time. The agents just said "oh you will be ok", then when challenged they said "there's nothing we can do". Pitiful service. I want a refund from CDG for my missed flights.

Horrible airport if you have young children. Currently queuing for 45 minutes in the 'family' queue for passport control. Still nowhere near the front of the queue. Probably have another half an hour to go. No consideration at all for young families.

This is the worst Airport that I have ever visited, the staff were unhelpful where families were concerned. We were being penalised as families, where ever we have been in the world they look after families with small children but not in Charles de Gaulle airport, It took approximately 2 hours to go through passport control, they had 3 flights arrive at the same time and only 2 Border control open, The managers should get their backside kicked for this, instead of the children being happy and excited they were crying and very upset at the wait we had to endure. I tried to ask the manager for help with my three Grandchildren who 2 of them were under 2 and they weren’t bothered. There answer was if you don’t like it don’t come to France. Our Taxi that we had booked had to leave us, we paid an awful lot of money for two cars with 2 baby seats and a booster to take us to our hotel, we had to squeeze 9 into a van with only 1 seat for 1 of the babies and a booster seat very upset by the whole experience, very very stressful for all of us. They have got what they said to us we will never be back to a country who treat people who have worked hard for there money and wish to spend it in their country and they proceed to treat us like cattle.

No clear signage, everything moves at a snails pace. Place is huge and takes ages to get around and there was no bar in out terminal