Pandora Beauty Reviews 10,063

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the company for its high-quality products and competitive pricing, often noting that they find items here that are difficult to locate elsewhere or are more expensive on other sites. Many people appreciate the quick delivery service, with orders arriving promptly and well-packaged. However, some customers also noted issues with their orders, including instances where products were never received, or delivery took longer than expected. There were also a few reports of difficulty in contacting customer service regarding order inquiries or problems with defective products.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Customers appreciate the great choices... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering, quick delivery,... See more

Price

Customers had positive experiences with price. Many reviewers praise the great and unbeatable prices, often... See more

Quality

Users describe positive interactions with quality. Many customers praise the great selection of quality... See more

Based on these reviews

Rated 4 out of 5 stars

My order was placed and sat for 2 weeks without an update or status change, so I had to message customer service. I received a prompt response that my package was now shipped and a tracking number.

Rated 4 out of 5 stars

I had a great experience ordering from Pandora Beauty. I was searching for a certain product that was out of stock in the store I usually buy it in, and was happy to find it on Pandora's website. I wo... See more

Rated 5 out of 5 stars

Dear Pandora Beauty, I ONLY checked one star bc I’ve called you several times in the past week even leaving messages, with questions about ANOTHER product I was in need of, that you “might” carry!... See more

Rated 5 out of 5 stars

I’m always in search of my favorite hair spray, Sebastian Zero Gravity and found this website by chance. The price was unbeatable! Shipping was fast too. I’m always concerned when ordering from a comp... See more

Rated 5 out of 5 stars

You have decent prices while every thing else is expensive right now. Delivery time was as expected. Thank you for your satisfactory service.

Rated 5 out of 5 stars

Great customer service! After receiving a defective product (sray can) I communicated the issue as directed on the site. The quick respone was that a replacement was being sent and as promised, i rec... See more

Rated 5 out of 5 stars

Great prices, great customer service, variety of hair care products to choose from, prompt & consistent communications regarding order(s), and secure shipping. Thanks for everything, and keep up the... See more

Rated 5 out of 5 stars

I have tried numerous times to have someone get back to me as I made a mistake with my last order. two emails and two voice mails. I have not heard back from anyone and my order is still not here.... See more

Company replied

Rated 1 out of 5 stars

Never received order, placed nearly a month ago. Contacted customer support several times via email and no response from them. Tried contact through the phone number and it goes directly to voice mai... See more

Company replied

Rated 5 out of 5 stars

Pandora beauty always has what I’m looking for, my items arrived very quickly and packaged well.

Rated 5 out of 5 stars

Received in a timely fashion and you always tape the lid to prevent from leaking without having to be asked! Value for my money is amazing! Make it very easy to receive high quality products!

Rated 5 out of 5 stars

Delivery of the product was slower than I would have expected, but the product is as good as my hairdresser said it would be. I’ll never go back to the spray cover-ups.

Rated 2 out of 5 stars

Ordered 1/4 jaw nippers and slant pointed tweezers then added 2 other items to get free shipping. Did not hear anything on my order for 3 days so I contacted the company, I was then informed that... See more

Company replied

Rated 5 out of 5 stars

It was so easy to order and I really liked the fact that it was easy to get to the amount required for free shipping without having to order more than I needed. My product arrived ahead of schedule.... See more

Rated 2 out of 5 stars

I placed an order they apparently could not fulfill. There was no communication as such, except that I received a credit on my card with no explanation. I emailed support to ask why my order had be... See more

Company replied

Rated 3 out of 5 stars

I never received the product. Still waiting to hear back from them regarding an explanation. Am about to get my cc company involved to reverse the charge. *Update* after seeing my review, they correc... See more

Company replied

Rated 5 out of 5 stars

Always have what I need, always on time with great customer service been buying here for years keep up the great work!

Rated 5 out of 5 stars

My purchase was extremely easy to do on the website with the prices and discounts easy to confirm. The order was completed and shipped within a week.

Rated 5 out of 5 stars

When I order from Pandora Beauty, my order always arrives very quickly. They have good prices and a great selection of products.

Rated 5 out of 5 stars

Every time I order from Pandora Beauty my experience has always been excellent. Shipping is always very fast. This is an excellent company to order from!

Rated 5 out of 5 stars

The product always arrives without any issues. A quicker delivery. Im grateful to have a company were I can buy this product which is very important to me, is the one that make my hair soft and smoo... See more

Rated 5 out of 5 stars

Great customer service and products! Couldn’t find my shampoo anywhere and they had it! Great experience!!

Rated 5 out of 5 stars

Easy to place orders. Merchandise is received in a timely manner. And I absolutely love their high quality product!

Rated 5 out of 5 stars

I appreciated Pandora's fair prices compared to other sites and their quick delivery. I will definitely order from them again.

Rated 5 out of 5 stars

Items that were shipped to me came quickly and they were nicely packaged. The appear to be legitimate BareMineral products.

Rated 5 out of 5 stars

The Pandora website is the only place that still carries the Macadamia oil I use. There is nothing else like it. Please continue to carry it.

Rated 1 out of 5 stars

Order #1000478525 was placed on February 25, 2026. Today is March 7, 2026, so it has been 10 days and I have not received my order. Your customer service is very disappointing.

Company replied

Rated 5 out of 5 stars

It was easy for me to navigate and place my order. My order arrived in a timely manner. Good customer service

Rated 5 out of 5 stars

Always great prices on the hair spray I love. Half the price of others sites. Packed very carefully and arrived in perfect condition.

Rated 5 out of 5 stars

I ordered Eufora leave-in conditioner. The price was less than other sites I checked, and the conditioner arrived sooner than expected. It was also packaged securely and arrived in great condition.

Rated 5 out of 5 stars

The product is sometimes hard to find and overpriced due to the scarcity. Pandora Beauty provided exactly what I wanted at a reasonable price. I will shop with Pandora Beauty again.

Rated 5 out of 5 stars

I love these products, I noticed they have gone up alot in price, along with the Hydrate Shampoo and Conditioner. You should drop the prices a bit.

Rated 4 out of 5 stars

This company is doing everything right product comes always on time the price is right i just love the product I buy every Month

Rated 5 out of 5 stars

My order was shipped immediately And Arrived in just a few days Sam is amazing ALWAYS

Rated 3 out of 5 stars

Pandora’s customer service was great. But the product that was recommended as an alternative to thermafuse extra volume fixxe mousse was not what I was expecting. I used it twice, and the results wer... See more

Rated 5 out of 5 stars

Items arrived promptly and were packaged extremely well to avoid damage.

Rated 1 out of 5 stars

Ordered the Pure Beauty Color Depositing Shampoo in the color Chestnut and they will not allow me to track my order because I did not create an account, but creating an account was optional when I ord... See more

Company replied

Rated 1 out of 5 stars

I can't believe there are so many great reviews when orders take a month or longer to receive. Customer service is decent. It takes a few days and a follow up phone call to hear back, but after severa... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY. MY PRODUCT WAS ON BACK ORDER WITH NO DATE TO BE DETERMINED FOR DELIVERY. NEVER NOTIFIED ME IT WAS COMING. NEVER RECEIVED IT AND THEY CHARGED ME AND NOW REFUSE TO REF... See more

Company replied

Rated 1 out of 5 stars

I have not yet received my order #1000470375 for 2 33.8 oz bottles of Eufora Nourish Fortifi Keratin Repair. I sent an email asking for an update as to when I could expect to receive my order, but... See more

Company replied

Rated 5 out of 5 stars

ease of purchasing and fast shipping… And the products are all authentic!

Rated 5 out of 5 stars

The order was so great this time. The products came quickly. I also got points on my account and a transaction history for this purchase that I didn't get last time. Yay! I will order from Pandora... See more

Rated 5 out of 5 stars

Fast shipping! Brushes are great! Highly recommend Pandora and will do business again!

Rated 1 out of 5 stars

I placed an order for 3 bottles of a product on Jan 16. After the acknowledgment of my order that day, I never heard anything from Pandora. The original acknowledgment email said to “check my account... See more

Company replied

Rated 1 out of 5 stars

It was taking too long to receive my package, and when I tried to call, I could get no one on the phone and no one to return my calls. Once I went in and threatened to contact the BB Bureau, someon... See more

Company replied

Rated 5 out of 5 stars

Always fast response and shipping of orders and prices are fair. Thanks


Company details

  1. Beauty & Well-being

Information provided by various external sources

What if there was an online beauty supply that gave you every reason to be worthy of your business. A beauty supply that offers an array of the top rated beauty brands at the absolute best prices anywhere, Amazon and Ebay being no competition. A beauty supply that is the very first online Wholesale Supply "Open to the Public". A website that offers only 100% authentic, quality ensured products. An online business that chooses to make less profit per individual so that everyone can enjoy their favorite beauty products in any economy. A business model based on volume opposed to high profits. What if your products were delivered surprisingly fast and they even offered a Rewards Program for all their loyal clients. A company that has nothing to hide. To prove their reputation to be top notch they share their daily reviews on TrustPilot.com. Lose no more sleep my friends, welcome to Pandora Beauty!


Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not purchase from this company/…

Do not purchase from this company/ site. I placed my order February 17 and as of March 2nd two emails later still no product or response to the status. I have no choice but to dispute the charge with my bank.

February 15, 2026
Pandora Beauty logo

Reply from Pandora Beauty

Your "Redken Shades" order was delivered to your home Monday, February 23, 2026 08:02 AM. We forwarded you the USPS tracking.

Rated 1 out of 5 stars

Never received order

Never received order, placed nearly a month ago. Contacted customer support several times via email and no response from them. Tried contact through the phone number and it goes directly to voice mailbox...no one to talk to. Credit card was charged immediately upon placing order!
Have ordered in the past without any problem. Terrible disappointment and terrible customer service.

February 9, 2026
Pandora Beauty logo

Reply from Pandora Beauty

We called and spoke with your husband. Your initial shipment was sent back to us via the USPS. We had to re-ship your order. We sent it USPS Priority mail at our expense. You will have your package within 3 days. One of the shampoos was damaged during transit which we refunded to your credit card.

Rated 1 out of 5 stars

I ordered a keratin smoothing shampoo…

I ordered a keratin smoothing shampoo that was listed on the website. A week later they emailed to let me know that it was no longer available. They did issue a refund, but I was really needing the shampoo.

February 16, 2026
Pandora Beauty logo

Reply from Pandora Beauty

We apologize but the "Keune Care Keratin Smoothing Shampoo" has been discontinued by Keune. It was replaced by Velvet Smooth Anti-Frizz shampoo. We will has this available on our website later this week. Thank you!

Rated 2 out of 5 stars

I was ordered two items last Feb20 then…

I was ordered two items last Feb20 then no hear one month. I called you but your company said that leave message three times . I finally get email that wait to hear it from you in two weeks. The product did not arrive e in Your company said that hope to arrive on my house on Monday. The service processed very slow.

February 15, 2026
Pandora Beauty logo

Reply from Pandora Beauty

We apologize for the delay with your "Dermablend Cover Cream" order. The color Cafe Brown was on backorder as per Dermablend. That said we see your order was delivered via the USPS. Thank you!

Rated 3 out of 5 stars

The order was fine

The order was fine. I only made one to use up my points. They chose to no longer carry my shampoo and conditioner, never giving me a clear reason. Since that's the case, I have no use for their website anymore.

February 12, 2026
Pandora Beauty logo

Reply from Pandora Beauty

We no longer have access to Blow Pro hair care. That said we believe the product line could have gone out of business.

Rated 1 out of 5 stars

It was taking too long to receive my…

It was taking too long to receive my package, and when I tried to call, I could get no one on the phone and no one to return my calls. Once I went in and threatened to contact the BB Bureau, someone called me immediately.
I do not have time to waste on chasing down a package, especially without response, once I have ordered. There was one item that was not in stock, but that was never communicated to me until someone finally called. I had to ask why the package had not been delivered. NO, I will not order from Pandora Beauty again.
I placed the order on 2/10 and have just received it today. 2/25. The item that was not in stock was credited to my account.

February 10, 2026
Pandora Beauty logo

Reply from Pandora Beauty

We're sorry for the delay with your "Formula 18" order. We see your order arrived a couple of days outside our advertised shipping window. That said you were refunded for the item we were short on February 20th.

Rated 1 out of 5 stars

Over 2 weeks after ordering I have yet…

Over 2 weeks after ordering I have yet to receive the shampoo I ordered!

February 11, 2026
Pandora Beauty logo

Reply from Pandora Beauty

Your "Nioxin Hair Fall Defense Shampoo" order was delivered to your PO BOX Monday, February 23, 2026 at 05:57 AM. We have forwarded you the USPS tracking again. Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look