OnPoint Reviews 283

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses. Many highlight the excellent service, noting the seamless and efficient process, and appreciate the clear communication provided throughout. The company's app is frequently mentioned as a significant positive, making it easy to track progress, send documents, and stay updated. However, some people were dissatisfied with the service, describing it as nothing exceptional and feeling they received the bare minimum. A few reviewers found the app confusing, with communication coming from multiple angles and a "to do list" that lacked complete information. There were also mentions of significant delays and a lack of timely communication, which caused stress and financial loss for some customers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism and... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight quick responses to... See more

Application

Users describe positive interactions with the app, highlighting its ease of use for tracking progress,... See more

User experience

Customers consistently note positive experiences with the user experience, particularly praising the app for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We mostly dealt with Jenna Rowley at ONP, followed by Ellie Tierney as our purchase took so long. We received a very good service, communication was good whether by phone, app, or email, and both were... See more

Company replied

Rated 5 out of 5 stars

Kath was very professional and always happy to answer all my questions about my house purchase under RTB scheme. Communication via OnPoint app was clear and easy as you could see status with progress,... See more

Company replied

Rated 5 out of 5 stars

ONS were exceptional from start to finish! I highly recommend in particular Lynsey Ryan who was so meticulous and committed. I found the whole process to be seamless and professional and the app... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with both the platform that is used and the service provided by our allocated conveyancer, Harry Thompson. The communication and progress of the sale was easy to follow on the A... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Dealing with Katie Dean at ONP Solicitors has been a breathe of fresh air. She was always available when I wanted to ask a question or check up on something. Dealt with all enquires very quickly. It made the whole experience truly hassle free. Couldn't recommend her enough.

May 8, 2026
Rated 5 out of 5 stars

The experience of selling my house was…

The experience of selling my house was an excellent one. Fantastic communication and swift and through action. Can not recommend them enough and a special thanks to Grayson Boxall my case manager.

May 5, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that your house selling experience was excellent! We appreciate your kind words regarding our communication and swift action. Thank you for the recommendation!

OnPoint

Rated 5 out of 5 stars

On-point Solicitors of Stockport

On-point Solicitors of Stockport, Cheshire, completed the sale of our house in Cheshire in great time, and the process was very clear and understandable. Scott Dickinson and Andriy Stasiul were so helpful and kept us up to date with the sale process. The On-point app was brilliant, and we could easily correspond with messages on the progress and see the sale progress in stages, which was perfect for us. Their pricing of the legal work of our home sale was very reasonable. We would highly recommend using On-point in any legal matters. Thank you Scott and Andriy on point, kind regards mr L simon and Debra

May 5, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that the house sale process was clear and efficient. We're glad the app and our team's updates were helpful. Thank you for recommending our services!

OnPoint

Rated 5 out of 5 stars

Jordan Hardman processed both the…

Jordan Hardman processed both the Purchase and sale of my house in great time,,No issues no problems and so very smoothly done, A truly great effort done and in the most professional and efficient way,
Very well done Jordan,,very much appreciated,,

April 27, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that the purchase and sale were processed smoothly and efficiently. It's great to know the effort was appreciated. Thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Conveyance

I just wanted to take this opportunity to say a massive thank you to ONP solicitor, especially Emma for everything, I could not have done this without you. The communication has been timely, open and transparent throughout the conveyance support provided has been excellent.

This means so much more to me than you will ever know; I was overwhelmed with emotion and couldn’t get my words out to express my heart felt gratitude for all your help and support. So thank you Emma for making my dream come true, this is life changing for me and my girls 🙏🏽❤️🍾🥂🎉

April 21, 2026
Unprompted review
OnPoint logo

Reply from OnPoint

We're so happy to hear about your positive experience and that we could help make your dream a reality. It means a lot to us that you felt supported throughout the process. Thank you for sharing your kind words!

OnPoint

Rated 5 out of 5 stars

What can I say ONP are amazing as…

What can I say ONP are amazing as usual.
Shout out to Olivia Wakeman for outstanding service.
Will be using again soon In future

May 1, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that you had such a wonderful experience! We appreciate your kind words and are grateful for your intention to use our services again.

OnPoint

Rated 5 out of 5 stars

Oliver was great in ONP

Oliver was great in ONP, efficient and competitive

April 30, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that you found our service efficient and competitive. Thank you for your positive feedback about your experience!

OnPoint

Rated 5 out of 5 stars

Clare Jackson

I had a fantastic experience with OnPoint. The service was professional, and the application process was smooth and easy to follow. I would highly recommend Clare Jackson and the team for their efficiency and clear communication.

April 30, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that your application process was smooth and easy to follow. We appreciate your recommendation and are glad you found our service professional and efficient with clear communication.

OnPoint

Rated 5 out of 5 stars

Excellent

Excellent! Caroline Vass is very helpful throughout the process.

March 27, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that the process was excellent and helpful. Thank you for your positive feedback; we appreciate it very much.

OnPoint

Rated 5 out of 5 stars

Purchase with ONP

Emma Millard was brilliant in dealing with my purchase. She dealt with my purchase in a professional and timely manner. Would recommend her.

April 27, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that your purchase experience was brilliant and professional. We appreciate you recommending our services and thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Fantastic service!

Yusra and her team kept us informed during every step of the process in purchasing our house. They were very professional and competitively priced. Thank you!

April 28, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that you were informed during your house purchase. We appreciate your recognition of our team's professionalism and competitive pricing. Thank you!

OnPoint

Rated 5 out of 5 stars

Very impressed

I was really impressed with both the platform that is used and the service provided by our allocated conveyancer, Harry Thompson. The communication and progress of the sale was easy to follow on the App, but equally Harry always responded quickly to any queries through the App and email, and he also was always available by phone for those occasions where you just want to talk to someone. I would definitely use Harry again.

April 23, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that you found the platform and service impressive. It's great to know the communication and progress of your sale were easy to follow and that you were pleased with the accessibility. We appreciate your feedback!

OnPoint

Rated 5 out of 5 stars

Leasehold House Sale & Purchase

OnPoint handled both the sale of our (leasehold) property and purchase of the new one, following a recommendation from a work colleague.

Overall this was a very positive experience with Oliver D keeping us informed at every stage with clear communication via the OnPoint mobile app.
While still a long-winded process, the app definitely made it much easier with documents received and sent electronically and no physical visits to the solicitors to sign documents required at all - indeed, we didn't even need to speak to Oliver until the very final part of the process (though we had the option of doing so also throughout).

The house selling/buying process is awful generally (especially leasehold!) but having used 'traditional, paper-based' local solicitors previously for similar, there's just no comparison. The ability to transact everything electronically via OnPoint App made the process not only quicker but less stressful also.

I have no hesitation in recommending OnPoint at all.

March 25, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that your experience was positive and that the app streamlined the sale and purchase. It's great to know that clear communication and electronic transactions made the process quicker and less stressful for you. Thank you for recommending our services.

OnPoint

Rated 5 out of 5 stars

Steady support through a challenging sale…

I honestly don’t think I could have got through this process without Niall.

Selling a house is stressful at the best of times, but doing it alongside a difficult divorce (with a particularly overbearing solicitor on the other side) made it feel overwhelming at points. Niall was absolutely brilliant throughout. He kept me reassured when things felt uncertain, and more importantly, he stepped in and handled direct communication with the opposing solicitor, which took a huge weight off my shoulders and made everything feel far more manageable.

There were also a few technical and legal complications along the way, and Niall really went above and beyond to try and move things forward, even when it felt like we’d hit a wall.

What stood out most was how human the whole experience felt. I never felt like just another case, he genuinely cared about getting the right outcome for me.

A big thank you as well to the wider team at OnPoint Conveyancing. They’ve been fantastic, and I wouldn’t hesitate to recommend.

April 24, 2026
OnPoint logo

Reply from OnPoint

We're so glad to hear that we could support you through such a challenging time. It means a lot to us that our team made the process more manageable. We appreciate your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

ONS were exceptional from start to…

ONS were exceptional from start to finish! I highly recommend in particular Lynsey Ryan who was so meticulous and committed. I found the whole process to be seamless and professional and the app details the steps and when completed so that you are always up to date with the sale of your home.

You are in safe hands with ONS

April 24, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that you had such a positive experience! It's great to know that the process was seamless and professional, and that you found the app helpful. We appreciate your kind words and are grateful for your recommendation.

OnPoint

Rated 5 out of 5 stars

I can’t thank Kate and her team

I can’t thank Kate and her team with the support throughout selling my property from start to finish. Kate went to the extreme as I’m not very good at technology and guided me through everything step-by-step. I would highly recommend Kate and her team and a high standards of how they treat the customer. Thank you again. I am absolutely overwhelmed with the support that you’ve given me through your service mrs Bayet

April 22, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that the team provided incredible support throughout the selling process. It's great to know that our guidance was helpful, and we appreciate your high recommendation and kind words. Thank you for your feedback!

OnPoint

Rated 5 out of 5 stars

Highly recommended

This is the second time we are using ONP Solicitors for their housing conveyancing and could be happier, particularly with Alison. Would highly recommend them. Their app makes since smoother and easier to message the assigned lawyer and track progress. The only thing for improvement I can think of is a more intuitive way of filling the chattels list in the app.

April 22, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that you're satisfied with our conveyancing services and the app's ease of communication and progress tracking. Thank you for recommending us! We appreciate your suggestion about improving the chattels list in the app and will consider it for future updates.

OnPoint

Rated 5 out of 5 stars

Phenomenal as always

Phenomenal as always. Thank you!

April 20, 2026
OnPoint logo

Reply from OnPoint

We're so glad you enjoyed it! Thank you for your continued support and wonderful feedback; we appreciate it.

OnPoint

Rated 5 out of 5 stars

My feedback is specifically for Coral

My feedback is specifically for Coral.
She has been just amazing in handling my entire sale. It was a smooth 4 months period and at every step she has been proactive and very thorough to explain every information.
I'll surely recommend anyone if needing a solicitor work with ONP.

April 20, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that the sale was handled smoothly and that the information was thoroughly explained. We appreciate your recommendation and thank you for your positive feedback.

OnPoint

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look