Both tops ordered are of a good quality and fit really well after a medium that I ordered originally which I'm returning. I now know I'm a small. I have ordered in more colours. Only is now one of m... See more
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Impossible to contact. Their chatbot sends you round in circles, the webform produces an AI answer, I waited hours yesterday to speak to a human agent and eventually gave up - I got an automated email... See more
Company replied
I enjoyed ordering because the website was so easy to navigate. I however struggled with payment details as I was on the Hungarian page and there was no way to translate. Everything else was super eas... See more
Easy return - ticket ready as a sticker, package with sticky line ready to be reused for return, scan barcode in ppl box, confirmation recieved immediately in email. User friendly, great communication... See more
Company details
About ONLY Online Shop
Information provided by various external sources
ONLY is about you – and ONLY you. Uniqueness is in our name, in our stores and our collections. Each item is created with this special ONLY feeling representing our core identity, which has a mature twist with a focus on feminine strength, self-confidence and style. ONLY represents many branches in the fashion world.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.only.com
4.4
Excellent
42K reviews
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Efficient throughout process
April 12, 2026
First time I have shopped from ONLY…
First time I have shopped from ONLY and was very happy with my purchase
Elaine H
April 12, 2026
Good selection of jeans
Good selection of jeans. Pleased with the fit and quality. Delivery was slow which is why I have given 4 stars.
April 11, 2026
Quick delivery
April 10, 2026
Always received and folded nicely when…
Always received and folded nicely when parcel arrives and never takes long on delivery plus I love my tops!
April 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The clothes
The clothes. do not fit me and no return label or details were in the parcel and I am unable to generate any on my iPad
April 11, 2026
Reply from ONLY Online Shop
Dear Marilyn,
Thank you for taking the time to leave a review.
Sorry to hear that you are experiencing troubles returning! You can return your items through our return portal to receive a label from us:
https://www.only.com/en-gb/return-items
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Kind regards,
BESTSELLER online shops
Customer Service
Everything went so smooth
Everything went so smooth. Package came in really quick and my clothes were perfectly packed.
April 11, 2026
An excellent online experience!
The website is user-friendly and the clothes are reasonably priced and of good quality.In general,I am very pleased with the efficiency and the professionalism of the company!
April 10, 2026
My 3rd pair of Only jeans and I LOVE…
My 3rd pair of Only jeans and I LOVE them all. Perfect fit and super comfortable
April 10, 2026
Excellent quality and service
March 27, 2026
Great service all round
Easy ordering process
Speedy delivery
Minimum packaging
Great pair of jeans !
April 5, 2026
The item was beautiful
The item was beautiful, as described, exactly like in the photo.Beautiful trending colour for my summer outfit.
Was delivered within few days. There is also tracking service.
April 5, 2026
Easy wearable trousers
Great pull up trousers for men who have issues with buttons, belts etc.
March 30, 2026
Very quick delivery and a convenient…
Very quick delivery and a convenient pick up. Items received were as described. Very good quality material and workmanship.
April 3, 2026
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