Oneretailgroup Reviews 75

Daniela helped me with my issue, she was super friendly and very helpful and got my issue sorted promptly. I was very impressed by how good the customer service was

Perfect! Thank you so much

I had a problem with the switch on my fan heater. The after sales service was very good. They sorted this out straight away

Prompt responses to emails sent, with an outcome to my issue which was dealt and repsponded to in a prompt and efficient. Very pleased with the service and outcome

I had a problem and they solved it in only one day. Very happy with the service. Jenny was very helpful.

Had an issue with a broken unit. Contacted them via website and the lovely Jenny sorted everything out for me and maintained contact throughout the whole process. An absolute star

I unfortunately received a faulty product at the beginning of the year. It ran perfectly for the first 3 months then would not turn back on or work. I contacted ProBreeze and informed them of the problem, they responded pretty much straight away asking for my order details. We had a few emails back and forth that were extremely quick and informative, within a day they had dispatched me a new product with no cost to me, which arrived two days later. Their customer service is excellent, and their team are very helpful in resolving problems. I would definitely use their company again for this fact alone. Thanks so much!

Excellent customer service from Jenny, resolved an issue without any questions, and their products are great

Customer service is brilliant.
No messing about, sorted the issue promptly.
Would highly recommend this company.

All problems sorted quick and efficiently

My query was dealt with extremely quickly and a replacement product is now already on the way.

I can see the CS representative Daniela is very helpful and patient to help me.

Jenny from Pro Breeze Customer Care has been so supportive and helpful! She was able to help me with a purchase that I’ve been looking to make for weeks but said out of stock online and she helped with the problems that had occurred. She was also very quick with her replies! All customer care assistants should be like her!

I was after a replacement remote control to purchase… replies were speedy, polite and very helpful
Replacement remote on its way same day and what’s better it was free of charge, despite it being me that lost the remote! Best customer service I’ve seen in a while

I had a small problem with my heated throw and it was resolved without any hesitation and immediate attention from Jenny
The service I received was second to none !!!!!
Mandy

The customer representative was so nice, quick and she considered my request and it was done without any problem
It was one of my best experience

The Lady who helped me was brilliant(Jenny) she was really helpful (great customer service)

Contacted active era re a price that had risen straight away they replied and matched the old price excellent customer service