DO NOT RENT HERE. They’re a scam. Set up in an abandoned bank , only option is to speak to a virtual representative. Super sketchy. They charge a large deposit when you pick it up. The car was not nic... See more
Company replied
Location
Switch locationSouth Stream Boulevard 4121, 28217 Charlotte, North Carolina, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
NU car Rental has been an extreme disappointment! Their security deposit for my husband's rental was $500...the process took 45 minutes. Then we had to provide multiple insurance documents on top of o... See more
Company replied
Warning - don't ruin your trip renting from this company. All the cars had the Check Engine light on, there is no in-person agent, they wouldn't accept my insurance even though my agent said it was su... See more
I enjoyed the service. The only thing i feel to better your service is let customers know up front of deposit. Our flight was leaving at 6am your office is closed. Not everyone is from South Carolin... See more
Company replied
Company details
Information provided by various external sources
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Contact info
South Stream Boulevard 4121, 28217, Charlotte, North Carolina, United States
- 1-888-656-7383
3.1
Average
211 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT RENT HERE
DO NOT RENT HERE. They’re a scam. Set up in an abandoned bank , only option is to speak to a virtual representative. Super sketchy. They charge a large deposit when you pick it up. The car was not nice, it had obviously re-painted panels. They used so much air freshener it made my eyes water. Charged me for insurance, then when I got a flat tire 4 miles from the office, they charged me for a new tire. I put the spare on myself. They then forged my signature on the damage report. Go with a known company that operates at the airport. Don’t be fooled by the low upfront price. I booked through Expedia, not realizing it was such a bad company.
March 31, 2026
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
Dear Benjamin,
Thank you for taking the time to share your feedback.
We sincerely apologize for the distress and frustration you experienced during your rental. The concerns you have raised are very serious, and we understand how upsetting this situation must have been.
We are particularly concerned about your comments regarding the condition of the vehicle, the charges applied, and especially the allegation regarding the handling of documentation. These matters do not reflect the standards of service, transparency, and integrity we expect from our affiliates.
We also regret the inconvenience you experienced with the tire issue and the charges that followed, as well as any confusion surrounding the insurance coverage. This is not the level of support and clarity we aim to provide our customers.
Please rest assured that your feedback will be escalated for review with the appropriate team. A thorough investigation will be conducted into the concerns you raised, including the vehicle condition, billing, and documentation process.
To assist us in reviewing your case in detail, we kindly ask that you provide the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver’s name
Once we receive this information, we will work with the location to review the situation and determine the appropriate resolution.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Advertisement
I had one of the worst car rental…
I had one of the worst car rental experiences I’ve ever had with NU Car Rentals, and I would not recommend them to anyone.
First, they advertise themselves as an airport rental company, but they are not truly accessible like other airport rentals. They close at 7:00 PM and do not clearly communicate this upfront. I missed the 6:30 PM pickup window because I reasonably expected an airport-connected service to accommodate typical flight schedules. When I arrived, there was no support, no flexibility, and no attempt to make the situation right.
Customer service was extremely poor. The representative I interacted with, Neidi, was dismissive and unhelpful. There are no real on-site customer service agents—everything is handled virtually, and the staff present are primarily there to clean and hand off vehicles. When I asked basic, reasonable questions, I was repeatedly told, “I’m just doing my job,” without any explanation of policies. That is not customer service.
They also nickel-and-dime you at every turn. There is a $500 hold placed on your card, which is excessive—nearly the cost of the rental itself. On top of that, they have strict and unreasonable policies around drop-off times. Even returning the vehicle later on the same day can result in additional charges.
Another major issue is their insurance policy. Do not waste your money purchasing coverage through third parties like Priceline—they do not accept it if you are a local renter. In fact, if you do not use your own personal insurance, they will not rent to you at all. Even for out-of-state renters, they only accept coverage purchased directly through them. This is not clearly explained ahead of time and feels intentionally misleading.
To make matters worse, when I raised concerns about these issues, there was no effort to compensate, assist, or provide any form of resolution.
Overall, this company lacks transparency, customer care, and basic professionalism. I will never use NU Car Rentals again, and I strongly advise others to avoid them unless you want to deal with hidden policies, poor service, and unnecessary charges.
March 31, 2026
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
Dear Dominique,
Thank you for taking the time to share your detailed feedback regarding your recent experience.
We sincerely apologize for the frustration and inconvenience you encountered. We understand how disappointing it must have been to arrive expecting a seamless airport rental experience, only to face challenges with location accessibility, operating hours, and the inability to complete your pickup. Clear communication of operating hours is essential, and we regret any confusion this may have caused.
We are also very concerned to hear about your interaction with our staff and the level of customer service you received. The response you described does not reflect the standard of professionalism and support we expect, and your feedback regarding the lack of assistance and clarity has been noted.
Additionally, we understand your concerns regarding the security deposit, rental policies, and insurance requirements. Transparency is extremely important, and all terms—including deposit amounts, coverage policies, and rental conditions—should be clearly communicated prior to booking to avoid any misunderstandings.
Please rest assured that your feedback has been taken seriously and will be escalated to the appropriate team for a comprehensive review of the concerns you raised, including service handling, communication of policies, and overall customer experience.
If you would like us to further investigate your case and review your reservation, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver’s name
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to address your concerns.
Kind regards,
Haidee
Horrible
Horrible. Weird location. Poor airport shuttle management. Unexpected costs related to insurance. Had to show our insurance, and that wasn't communicated prior. Weird experience with the zoom interface. Just horrible. Never again.
March 12, 2026
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
Dear Duncan,
Thank you for sharing your feedback regarding your recent rental experience.
We sincerely apologize for the inconvenience and frustration you encountered. We understand that the offsite location and shuttle process may have been confusing and inconvenient, particularly if expectations were not clearly set in advance.
We also regret to hear about the issues you experienced regarding insurance requirements and unexpected costs. We understand how important it is for all terms—especially those related to coverage and documentation—to be clearly communicated prior to pickup to avoid any surprises.
Additionally, we acknowledge your concerns regarding the virtual/Zoom check-in process and understand how this may have contributed to an overall uncomfortable experience.
Please rest assured that your feedback has been taken seriously and will be shared with the appropriate team to review these concerns and improve both communication and service moving forward.
If you would like us to further review your specific case, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup date and time**
3. **Primary driver’s name**
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
How is this company in business?
I rented a car online. It was not clear the company was not at the airport. You wait for a shuttle to the office, 15 minutes away. We arrived at this practically abandoned building. There are no onsite employees. You Zoom call an employee who insists you purchase insurance. He was also very rude. "You didn't have to book with us". I canceled my reservation on the spot. Took the shuttle back to the airport and used Avis for less money and was not required to get insurance. Never again.
December 4, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced especially the insurance issue.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
Again, we sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
You speak to a person on a computer…
You speak to a person on a computer screen, They have you sign the agreement and you do not see it till you are done. There is no one in the building to help you. Just a very bad experience overall.
The shuttle drivers are the ONLY thing good about this company.
October 1, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
Advertisement
Avoid this company!
Avoid this company!! They are scammers!! Awful customer service, not helpful and very rude! They gave me a car that within hrs had low air in all tires and a totally flat tire! They offered no assistance and I incurred a tire replacement cost and uber costs and they did not reimburse!! On top of that, I waited a long time to check in and out and they will riddle you with hidden fees. They use bait and switch practices, major false advertising! I will never ever use them again! Shady company! The worst! I have never had such a bad experience and have rented lots of cars!
September 15, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially the tire and extra charge issues.
We understand the importance of clear communication and transparency in every interaction, especially when it comes to charges and agreements. It's disheartening to learn that there was a discrepancy in your case, and we apologize for any inconvenience it may have caused.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
This is a scam
This is a scam they take you to a remote location and when you get there, they tell you that your reservation is no good and you have to make a new one at a lot more money!
August 27, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process.
Based on our system with Ticket #187737, the reservation was canceled due to the primary driver's name issue.
We do apologize for this. Should you need to request a refund, please contact our Travel Partner, Priceline by clicking the provided link below.
https://help.priceline.com/contact-us-ByPSCAA9o
This is truly the worst rental car…
This is truly the worst rental car service I have ever experienced. The check in process requires calling in a shuttle, going to a repurposed old bank and then is completely remote with no in person representative. You have to interface through a camera and computer screen remotely, scan all your documents (not typically required from any Other rental service) and sign forms you can’t see before you sign them. They charge you exorbitant prices for toll coverage and tried to give me a car that had obviously been in an accident and may not have been fit to drive. If you enjoy wasting time, jig saw puzzle and Easter egg hunts (the bad kind) to rent a car, then maybe this company is for you. Otherwise, don’t waste your time or money. If I could give negative stars I would.
August 20, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially the toll and the car's quality issues.
We understand the importance of clear communication and transparency in every interaction, especially when it comes to charges and agreements. It's disheartening to learn that there was a discrepancy in your case, and we apologize for any inconvenience it may have caused.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
NU car Rental- DO NOT USE
NU car Rental has been an extreme disappointment! Their security deposit for my husband's rental was $500...the process took 45 minutes. Then we had to provide multiple insurance documents on top of our insurance card. They told him that if he couldn't provide that, he HAD to get their insurance for an additional $150. They are NOT up front with their pricing, policies or procedures. DO NOT USE THIS COMPANY!
July 28, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially the additional coverage and the security deposit issues.
We understand the importance of clear communication and transparency in every interaction, especially when it comes to charges and agreements. It's disheartening to learn that there was a discrepancy in your case, and we apologize for any inconvenience it may have caused.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
Advertisement
Rental Car Insurance Scam
I rented a vehicle from Nu in Charlotte NC. June 19 through June 22.
I was asked to provide a declaration page from my insurance which I did.
I was NOT told to bring a declaration page that showed "full coverage" or I would have brought one.
I was told by the NU agent that mine was not a "full coverage" policy and that North Carolina law requires it.
He said they could not accept it and that in order to rent a vehicle I would have to pay for your policy.
The office closes at 7pm. It was around 6:50pm.
I asked if the shuttle could take me back to the airport. I was told that they close at 7pm and it is not their concern.
Basically I was trapped there and scammed into buying an additional policy that I now have discovered is not law but a well conceived lie to trick renters into buying additional coverage.
I have found out now that rental car companies in North Carolina provide the minimum state-required liability insurance coverage.
I asked them to do the right thing and refund the $99.80 that I was charged for extra protection. They refused.
I have since found that there have been thousands of complaints just like mine regarding the same thing.
June 19, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially the Insurance issue.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
Avoid this like the PLAGUE!!
Avoid this like the PLAGUE!!! I wish I had read the reviews before renting with NU. Everything that people say about this company is true. Avoid, avoid, AVOID!
July 6, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process.
Your concerns are of great importance to us, and we are eager to address the situation promptly. With this, your review has been forwarded to our Charlotte Affiliate with Ticket #93326.
Again, we sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
RENTERS BEWARE
when i booked this reservation i thought it was a good deal, but to my suprise i learned real quickly that it was not. got to airport thinking the rental was located there, it was not then got to the rental office offsite and there was no know behind the counters to help you. the lady that was there was very rude and not friendly at all. upgraded my vehicle which i knew would cost a little more, but then i was informed that i could not drive into Tennessee if i were going to there would be a charge. then i was informed that if i went through any toll roads and did not purchase their TOLL package there is a 25.00 charge per toll payable to Nu car plus the cost of the toll that the state charges. then they also put a 500.00 dollar hold on my credit card which i thought was ridiculous. gas tank was not full and the car was dirty. i will never ever rent from this company ever again, they are very crooked and dishonest in their business Practices.
June 24, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially for the extra charges and the car class issues.
We understand the importance of clear communication and transparency in every interaction, especially when it comes to charges and agreements. It's disheartening to learn that there was a discrepancy in your case, and we apologize for any inconvenience it may have caused.
Your concerns are of great importance to us, and we are eager to address the situation promptly. With this, a follow-up was made to our Charlotte Affiliate with Ticket #75672.
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
My car was canceled without any help or…
My car was canceled without any help or recourse. Simply please leave my office and some patronizing guy on a screen.
They will not allow travel outside of the Carolinas and Virginia. This was not advertised on Priceline or Expedia.
June 16, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially the cancelation issue.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
Advertisement
Additional insurance scam
I booked my car via a travel agent, when I arrived they claimed that I had to purchase additional insurance, even though, on the agreement it states that the additional insurance is optional. The booking was non-refundable so I would have been out the money for the rental and without a car unless I purchased the insurance. Shuttle took over an hour to arrive even though they knew of my arrival and when I called they told me 15 minutes.
April 16, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially for the shuttle and the extra coverage fee issues.
We understand the importance of clear communication and transparency in every interaction, especially when it comes to charges and agreements. It's disheartening to learn that there was a discrepancy in your case, and we apologize for any inconvenience it may have caused.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any billing discrepancies or concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
All of the good reviews are so fake
All of the good reviews are so fake. This place is the biggest scam and takes FOREVER to get a car. They up charge you every chance they get. Do not buy insurance online when booking bc they will make you buy it again. Nobody in person to help you either.
May 1, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
We appreciate the time you have taken to provide your feedback. We offer our sincerest apologies for the inconvenience and frustration experienced during your rental process especially the extra coverage fee.
We understand the importance of clear communication and transparency in every interaction, especially when it comes to charges and agreements. It's disheartening to learn that there was a discrepancy in your case, and we apologize for any inconvenience it may have caused.
Your concerns are of great importance to us, and we are eager to address the situation promptly. To gain a clearer understanding of the specifics surrounding your issue and to work towards a resolution, we kindly request that you contact our customer service team directly at help@nucarrentals.com. They are well-equipped to conduct a thorough investigation and resolve any billing discrepancies or concerns you may have.
When composing your email, please include the following in the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review.
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is our highest priority, and we are dedicated to rectifying this matter.
Thank you for bringing this issue to our attention. We look forward to the opportunity to restore your trust in the future.
Utterly Disappointed / NEVER AGAIN
When we arrived at the airport we had to contact them to pick us up which took 15 minutes for a shuttle to arrive. Once we got on the shuttle everything was Great until we arrived at the location and that's when it started going down hill fast. For those of you that want a person to speak with about your rental, this is not for you or me ever again. They hide behind a monitor screen with us in an office type room. The person behind the monitor was extremely difficult to understand. When we finally got to the point of getting the car the person behind the monitor open a box compartment on the desk, inside was a key but for the wrong size car which I had previously reserved through Expedia. On the second attempt to open a box, there was no key in it. So the guy behind the monitor made a call the the location of which a lady greeted us and asked us to follow her so we did. She then said this is your car which was obviously had damage to the rear-end and trunk. I was so frustrated with the whole situation that I did a walk around the car and took several other pictures of damage. It doesn't stop there. My partner stared to reviewing the charges and found an additional $139 charge because I used a Debit card and a $500 deposit on my debit card of which both charges were immediately withdrawn. So we called the rental agency and they said they would open a case and I will here back from them in 1-2 days. It get's better! Once we get 20 miles down the road the "Check Engine" light comes on and I clear it and then I get a message to change oil and filter. Had to clear this message every time I got in the car. To top it all off when we returned the rental I asked to speak to a manager waited 10 minutes and finally said lets go get in the shuttle so we did. Unfortunately, upon entering the shuttle I hit my head on the door jam and sliced open my forehead which required some 1st Aid (Lucky for me my partner was a nurse). After getting cleaned up and bandaged we were ready to get on the shuttle upon entry I notice that the rubber molding covering the raw steel was not in place thus causing the injury. As for hearing back about the case I did 5/9/2025. Our rental was from 4/30 - 5/6. Hope this review will help others make better decisions than we did on this trip! We will NEVER RENT from NU !!
Rick Yoder
Minneapolis, MN
April 30, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
Thank you for taking the time to provide your feedback. We sincerely regret to learn about your rental experience and the frustrations it has caused.
We recognize the significance of clear communication and transparency in all interactions, particularly regarding charges and agreements. It is disappointing to discover that there was a discrepancy in your situation, and we apologize for any inconvenience this may have caused.
Please refer to the response from our Charlotte Affiliate regarding Ticket #6850.
"After reviewing the details of their reservation, we confirm that the customer was able to utilize the full duration of their booking. If they wished to change the vehicle, they had the option to visit our office and request an exchange. However, since the reservation was fully used, we regret to inform that we are unable to provide a refund."
We had a TERRIBLE experience with this…
We had a TERRIBLE experience with this car rental company. After waiting over an hour for the shuttle and eventually paying for a cab to reach their office, we encountered unprofessionalism, rudeness, and incompetence. Consequently, we decided to cancel our reservation on the spot. Unfortunately, we did not receive our deposit back as promised. We regret not reading the reviews before this negative experience. Thankfully, we chose a reputable car rental company later that day and had a wonderful experience. Lesson learned!
April 11, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your rental experience and the frustrations it has caused.
We understand the importance of clear communication and transparency in every interaction, especially when it comes to charges and agreements. It's disheartening to learn that there was a discrepancy in your case, and we apologize for any inconvenience it may have caused.
Your concerns are taken seriously, and we would like to rectify the situation promptly. To better understand the specifics of your issue and work towards a resolution, we kindly ask you to reach out to our customer service team directly through help@nucarrentals.com.They are equipped to investigate the matter thoroughly and address any billing discrepancies or concerns you may have.
When sending an email, please put on the Subject line: (The Primary driver's name) (Confirmation #) Trustpilot Review
Again, please accept our sincerest apologies once again for the inconvenience you've experienced. Your satisfaction is of the utmost importance to us, and we are committed to making things right.
Thank you for bringing this matter to our attention, and we hope for the opportunity to regain your trust in the future.
Advertisement
Reply from NU Car Rentals - Charlotte Airport
Thank you so much for your positive feedback! We're thrilled to hear that you had a great rental experience with our Charlotte Affiliate. We're delighted that you found our customer service team helpful, and we appreciate you taking the time to share your experience. If there's anything else you'd like to share or any suggestions you have, please feel free to let us know.
We look forward to serving you again in the future and continuing to meet your expectations. Thank you for being a valued customer and for choosing NU.
Great service cars are brand new
April 15, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
Thank you so much for your positive feedback! We're thrilled to hear that you had a great rental experience with our Charlotte Affiliate. We're delighted that you found our customer service team helpful, and we appreciate you taking the time to share your experience. If there's anything else you'd like to share or any suggestions you have, please feel free to let us know.
We look forward to serving you again in the future and continuing to meet your expectations. Thank you for being a valued customer and for choosing NU.
Enjoyed my ride to the airport
Enjoyed my ride to the airport! Very comfortable!
April 12, 2025
Unprompted review
Reply from NU Car Rentals - Charlotte Airport
Thank you so much for your positive feedback! We're thrilled to hear that you had a great rental experience with our Charlotte Affiliate. If there's anything else you'd like to share or any suggestions you have, please feel free to let us know.
We look forward to serving you again in the future and continuing to meet your expectations. Thank you for being a valued customer and for choosing NU.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.