Nothingprojector Reviews 168

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the excellent image performance and build. Many people also commend the fast shipping and efficient delivery service, noting that products arrive on time and well-packaged. The customer service is frequently described as outstanding, with many appreciating the helpfulness, professionalism, and quick support provided. However, some people were dissatisfied with the delivery process, mentioning delays, issues with tracking, or receiving incorrect items. A few customers also experienced problems with product quality, such as damaged screens or manufacturing defects, and some found the mounting system for certain products could be improved.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality and performance of... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent build quality, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising fast shipping and quick... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and helpful... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent customer service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping, high quality products! I’ve been using their roll down screen with a ceiling mounted projector for four months now rolling it up and down 1 - 2 times per day, still rolls up and down li... See more

Rated 5 out of 5 stars

I wanted to thank you for your support throughout my purchase. Your follow‑up and advice are far above average, and your response times are impressively fast. Every situation has its solution, a... See more

Rated 5 out of 5 stars

Great rising ALR screen Got it customised to get power from the other side and support were very helpful. Delivery was made within the timelines they set out for this at the outset. There were some... See more

Rated 5 out of 5 stars

Great website detailing the different options and costs. Ordered the 100" black ALR screen. Quick delivery. Set-up was relatively easy following the instructions. The screen is great even in day time... See more


Company details

  1. Home Theater Store

Written by the company

Nothing Projector is a company that has been deeply involved in the development of projectors and screens for five years. We specialize in Ultra Short Throw projectors and ALR screens, and our strong experience and technical expertise make our partners and customers feel that our products are stable and reliable. In addition to our focus on the experience and research of projector products, we also devote ourselves to the design and development of Laser TV Cabinets, which enables us to provide customers with more diverse and rich product choices. We have many powerful official partners, such as For Movie, Awol, Vivid Storm, Dang Bei, and XY-screens, who support and trust us and have provided us with great help in promoting and spreading our products in the market. We are also active on various social media and forums, such as Facebook, Twitter, Reddit, and Quora, where customers can find product reviews and customer feedback. With our commitment to quality and innovation, Nothing Projector offers customers a reliable and satisfying experience in the world of projectors and screens.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great rising ALR screen

Great rising ALR screen

Got it customised to get power from the other side and support were very helpful. Delivery was made within the timelines they set out for this at the outset. There were some initial hiccups with setup but support responded to emails and walked me through troubleshooting steps. Responses from support seemed to take a day to get back, which I suspect is a timezone issue but all sorted in the end.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great product at very good cost

Great product at very good cost. The ALR screen I purchased is virtually identical to products that sell at nearly twice the price. Also very good customer support - very friendly and solved a problem literally within minutes for me. If you buy a screen and encounter some light wrinkles in the corners, don‘t hesitate to get into contact with support. They explain how to solve this and you get a perfectly flat surface.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Black Series Screen…

I have bought a Black Series Screen from Nothing Projector and I am extremely happy with it. Image quality is outstanding. Fast shipping and excellent customer support as well. Highly recommend.

December 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Parfait

I wanted to thank you for your support throughout my purchase. Your follow‑up and advice are far above average, and your response times are impressively fast. Every situation has its solution, and every question receives a clear and precise answer — something I truly appreciate.

I also want to express a very special thank‑you to Hazel, who accompanied me throughout the process. Her sense of service, availability, and professionalism were truly outstanding. This is exactly the kind of customer experience one hopes for, and she went well beyond my expectations.

Thanks again for everything. I’m absolutely loving my setup. Well done.

Wishing you a Merry Christmas and a Happy New Year!

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

Interested in the screen

Interested in the screen, purchased through their website but customer service is terrible. So If the customer service is bad, the product is a risk. I want them to cancel my order because the fast '24hr/48hr' shipping is a lie. No communication about delays or updates from customer service. What happens if something goes wrong with the product if I do eventually receive it. I have asked by email for a refund. Soon I will contact credit card company. Please just cancel the order, it's not even been shipped. I told them I will be out of the country for months in a few days, they just disregard this. The package will not make it into my house and will be refused.

Order (#GL1756)

December 17, 2025
Unprompted review
Nothingprojector logo

Reply from Nothingprojector

Hello.

Thank you for your feedback.

We would like to clarify that your order was placed on December 15, and it was processed for shipment on the same day. Under normal circumstances, the tracking number is generated within 48 working hours. During peak periods, carrier pickup and tracking updates may take slightly longer than usual.

We understand that you will be out of the country in the coming days. As shown on our website, the estimated delivery time is 4–7 business days, and in line with your request, we have arranged to intercept the shipment and cancel the order to avoid any delivery inconvenience. Our customer service team will follow up with you directly by email to confirm the cancellation and next steps.

Thank you for your patience and valuable feedback. Your input helps us continuously improve our communication services.

Best regards
NothingProjector

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Rated 3 out of 5 stars

Good picture quality, not so good installation

The screen arrived well packaged, and assembling was easy all the way to the edge pieces. However, the tolerances of the edge pieces are off. This, combined with the fact that the short‑side and long‑side pieces are attached to each other, makes it difficult to assemble the frame. After I put the frame together, there was a half‑centimetre gap left between the pieces on the long side of the top edge.

Why are the side pieces attached to each other when they aren’t structural and the corners are covered anyway with corner pieces?

The second problem was the wall installation. The instructions didn’t provide guidance that matched the size of the screen regarding where the wall pendants should be mounted, so you have to be prepared to drill more holes in the wall than you would need if clear instructions were included. When you finally snap the screen into place according to the manual, the wall pendants press against the screen from the opposite side. In other words, the screen must be pulled away from the wall as far as possible, otherwise continuous pressure will be applied to it.

November 24, 2025
Nothingprojector logo

Reply from Nothingprojector

Hello.

Thank you for your feedback.

We regret to hear that you experienced difficulties during the assembly and installation process. Should you encounter any issues, our customer support team remains available to provide additional guidance and appropriate solutions.

We also appreciate your comments regarding the installation manual. Your feedback has been forwarded to the relevant team, and we will continue to review and optimize our instructions accordingly.

Thank you for taking the time to share your experience.

Kind regards,
NothingProjector Support Team

Rated 1 out of 5 stars

Company has a bad reputation at Visa…

When I attempted to pay for a purchase at this company, my card was blocked due to automated fraud detection. My bank (Rabobank) informed me that this company has a bad reputation at Visa and Mastercard due to too many recalled transactions and sharing of creditcard data with other parties. For this reason, the bank could not just unblock my card, it remains invalidated permanently. So I had to get a new card, that's pretty invasive as I had to update many automatic payments with new card information.

My advice: do not use this site or your bank may block the transaction AND your creditcard.

December 9, 2025
Unprompted review
Nothingprojector logo

Reply from Nothingprojector

Hello.

Thank you for sharing your feedback.

We take payment security and data protection extremely seriously. All transactions on our website are processed through certified payment gateways, and we do not store, share, or have access to customers’ full credit card details at any time. All sensitive information is handled directly by the payment providers using industry-standard encryption and security protocols.

Chargebacks or card blocks are decisions made solely by issuing banks and can occur for many reasons, including automated fraud-prevention systems, especially for international or high-value transactions. This does not indicate that card data has been shared or compromised by our company.

We are always committed to transparency and customer protection. If you experienced an issue with a transaction, we would have been more than happy to assist directly and work with the payment provider to clarify the situation. Please contact our customer support team with your order number.support@nothingprojector.com.

We appreciate all feedback and continuously work to maintain a secure and trustworthy shopping experience for our customers.

Kind regards,
NothingProjector Support Team

Rated 5 out of 5 stars

5-star support!

I've recently bought the Shore Black Motorized cabinet. It's well built and looks very nice! It took some time, but it wasn't hard to assemble. The support was amazing! They helped to select the cabinet and they replied all e-mails very quickly!

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

I am still waiting for my projector…

I am still waiting for my projector delivery

November 24, 2025
Nothingprojector logo

Reply from Nothingprojector

Hello.

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the delay.

According to DHL’s official update, exceptionally high shipping volumes following Black Friday and Cyber Monday have resulted in temporary processing and delivery delays across their network. As a result, some shipments—including yours—are taking longer than expected to reach their destination.

Please rest assured that your parcel is still in transit, and we are actively monitoring its progress with DHL until it is successfully delivered. We truly appreciate your patience and understanding during this unusually busy logistics period.

If you need any additional updates or assistance, our team is always here to help.

Kind regards,
NothingProjector Support Team

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