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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the quality of products, noting that several items no longer felt moisturizing, left skin feeling tight, or were ineffective. Consumers frequently mentioned issues with new formulas, describing them as thin, greasy, sticky, or causing skin irritation and allergic reactions. The price of products was also a concern, with some feeling that the quality did not justify the cost, especially for reformulated items. Some people were dissatisfied with customer service, finding it unhelpful when issues arose. Reviewers also reported problems with product packaging, where jars appeared much smaller than their boxes suggested. Conversely, a small portion of people were satisfied with certain products, finding them effective for moisturizing and appreciating their simplicity.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers express strong disappointment with recent... See more

Quality

Clients share negative opinions on quality, particularly regarding new product formulas. Many reviewers... See more

Price

People report negative experiences with price, consistently expressing disappointment. Many feel that the... See more

Customer service

Customers had negative experiences with customer service. Reviewers found the customer service to be awful,... See more

Based on these reviews

Rated 2 out of 5 stars

Nívea soft cream used to be my favourite. Now I don't want to use it any more. I'm only glad I didn't buy a great big tub. What a waste. It no longer feels moisturising. It feels thin to rub in and le... See more

Rated 2 out of 5 stars

Q10 Anti-Wrinkle 60+ Eye Cream. In my opinion, I was very disappointed, this cream is pink and extremely thick. It doesn’t allow you rub it in properly under the eyes where the skin is very sensitive.... See more

Rated 2 out of 5 stars

Men’s Nivea face creams have a cheap smelling scent added to them. Very unpleasant for the wearer

Rated 5 out of 5 stars

My daughter bought me the nivea men anti age hyaluron moisturising cream.i used it for about a week.its the best moisturiser I've used brilliant 👏

Rated 5 out of 5 stars

I’ve bought some Nivea gift sets and I even got the Nivea men advent calendar. I like their products I highly recommend

Rated 5 out of 5 stars

I had asked Chat GPT, God Damn it! Why do I look good for 35 (M), I even looked up how people biological age at different times. But the secret when it comes down to it, Nivea in the blue! Eve... See more

Rated 1 out of 5 stars

Roll on deodorant DOES NOT WORK!!!! Both the 72hr and 48hr protection are abhorrently wrong, lasts only 3hrs in resting position if you're lucky. By FAR the single WORST deodorant ive ever used. What... See more

Rated 1 out of 5 stars

Please follow animals curality free products , which is good for both planets and us humans also , take your time for the research of new vegan products , because vegan products are the worth to sp... See more

Rated 1 out of 5 stars

Have only ever used body lotions and hand cream, and always thought Nivea were a decent company until yesterday I bought the Q10 anti wrinkle face cream, when I got it home and took it out of the box... See more

Rated 1 out of 5 stars

The new vegan formula is horrible. Makes my skin feel even drier after using it and my make up doesnt apply correctly. Please bring back the old formula and have an option for vegan formula! I have us... See more

Rated 1 out of 5 stars

After years of being a loyal user of NIVEA Protect & Care face cream, I am extremely disappointed with the new version. The cream now smells musty and feels completely different; the fresh scent and... See more

Rated 1 out of 5 stars

For over 40 years I have been using this product, I accidentally picked up the vegan as I didn’t know any difference and never noticed it’s vegan. This stuff is absolutely horrible and very cheap pr... See more

Rated 1 out of 5 stars

Not realising the formula had changed I made the mistake of buying Nivea hand cream intensive moisture which used to work well. It’s now thin, greasy and leaves your hand feeling sticky and no longer... See more

Rated 1 out of 5 stars

The formula change to the Nivea soft is a disaster. Nivea knows its bad and are flooding the Internet with fake reviews particularly on the boots website. I will never purchase the new formula again a... See more

Rated 1 out of 5 stars

CON...CON...Q10 Anti-Wrinkle Power Expert Targeted Wrinkle Filler Serum Bought this new product at almost £18.00 was not cheap...what a CON....Send the product back to Nivea HQ with including my l... See more

Rated 1 out of 5 stars

I hate the new nivea soft formula it stings my skin and is greasy, i have used the old nivea soft for years and it was excellent for all over moisturizing, I cannot use the new one and will have to... See more

Rated 1 out of 5 stars

I have used Nivea soft for 30+ years and it has always been my go-to moisturiser - beating ANY expensive brand. HOWEVER the new formula is TERRIBLE. It leaves my skin looking and feeling dry, tight, s... See more

Rated 4 out of 5 stars

I’m not talking about creams and lotions for body, I’m talking about fundamentals such as shampoo, deodorant, showering gel etc. I know they are not the best in terms of the product composition, but I... See more

Rated 4 out of 5 stars

Really like their product and will continue to buy them. Very basic and I think that's exactly what people should be looking for nowadays. I think that basic products shouldn't have a bunch of bonuses... See more

Rated 4 out of 5 stars

The Nivea soft moisturiser is really good and has healed my face but the reason I am not giving it a 5 star is because the sunscream IS moisturising but it made me break out(I have combination skin)

Rated 1 out of 5 stars

Nivea sun 50+ is not worth the bottle its in . First day on holiday and regularly applying this useless lotion and you get burnt. This stuff is useless and should be avoided . I have photos as evidenc... See more

Rated 1 out of 5 stars

SHAVING GEL, @LEAST THE 1ST 30 TIMES AS SOON AS I PRESS A LOT COMES OUT, AND I STILL CAN'T CONTROLLED, SO I HAVE WASTED @LEAST 70% NEVER AGAIN. AND IF YOU NEED TO COMPLAIN YOU HAVE TO PHONE THE OFFIC... See more

Rated 1 out of 5 stars

I recently purchased Nivea’s Luminous Anti Dark Spot daily fluid. I haven’t had a chance to use it as I cannot get any fluid out of the pump. I have tried over and over again but nothing comes to th... See more

Rated 1 out of 5 stars

Been using Nive q10 firming lotion for well over 6 weeks now and very disappointed in it. Made not the slightest difference for me. Very disappointed

Rated 1 out of 5 stars

ref. Nivea Double Effect spray does not have any anti-perspirant effect at all. This product must be discontinued.

Rated 1 out of 5 stars

Nivea soft cream now has a horrible gluey astringent feel to it. What have you done? I will NEVER buy anything by Nivea again. I have been using this cream for years. Shame on you for messing with the... See more

Rated 1 out of 5 stars

Why the heck did you change your Nivea roll ons? I use to love the Pearl & Beauty Roll on, the original one in 2024? Now it's a 72 hour one that is horrible. It's not creamy anymore definitely doesn't... See more

Rated 1 out of 5 stars

Customer Service is awful just like the products unfortunately. Purchased NIVEA Luminous 630 Anti Stretch Marks & Dark Spots Body Cream, given they make explicit claims about its efficacy — namely, t... See more

Rated 1 out of 5 stars

The new formula for Nivea Soft now gives a horrible oily texture and leaves the skin feeling less moisturised. I will not buy again!

Rated 1 out of 5 stars

Nivea Mens Spray Deoderant - my husband has used this for years BUT what have you done to it. It now leaves a greasy film on your clothes even after several washes. Has ruined many shirts.

Rated 1 out of 5 stars

As a woman in my early 40s using Nivea Soft since as young teenager, I am so cross with this disgusting new formula that I actually wrote to them to complain, telling them, “It feels w... See more

Rated 1 out of 5 stars

Very demonic , when you have it on , it feels great and when you don't have it on your face breaks out with a rush and very dry skin. Also have very no ambition to pray or praise , I renounce Any cre... See more

Rated 1 out of 5 stars

Having used Nivea moisturising cream on my face and hands daily for years I was very disappointed when I came to use their new Vegan “Inproved” brand. The first thing I noticed was how it... See more

Rated 1 out of 5 stars

After using the 'new' formulated product I had a severe allergic reaction resulting in a visit to an Urgent Care Unit, a visit to my Doctor, two prescriptions for different ointments, plus I am awaiti... See more

Rated 1 out of 5 stars

New formula for skin firming lotion so inferior to original, and does not work. Doesn't even smell as pleasant. Have used original for years and hawked it's value. Would never recommend this new vers... See more

Rated 1 out of 5 stars

We purchased 'Nivea Derma Control' 'Restore for Sensitive Skin!' This product sold as a moisturiser is NOT A NORMAL MOISTURISER! It a sort of watery gel that goes blotchy & intermittantly white when... See more


1.9

Poor

TrustScore 2 out of 5

372 reviews

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Rated 1 out of 5 stars

SHRINKFLATION

Shrunk their deep nourishing serum bottles from 33.8 oz to a mere 20oz - my order is on autorenew and of course price stayed the same but you get a nifty new sticker that says "more value". Never again

August 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Love nivea soft its like a miracle…

Love nivea soft its like a miracle cream after a recent fall I put dad of nivea on my cuts and bruises and felt immediate relief when my chin would not stop itching after I hit on the floor I put a dab on it and the itching stopped, my sister used it on muscle groin injury(she is a runner) and felt immediate relief. I can recommend this product, and it smells lovely which us a added bonus.

August 13, 2024
Unprompted review
Rated 1 out of 5 stars

Nivea kids spf50 sun cream

Bought this to go away with my granddaughters. Although technically it works as with frequent application they have not burned it very difficult to apply. It is hard to put on as it sticks to the skin in big clumps and leaves streaks and even peels off. I will not buy again.

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Luminescent Disappointment

Used the new Nivea Luminescent for the whole tube and no change in pigmentation. Can send first and last day photos if you like!!! Very disappointed in Nivea.

S. Terborg

May 25, 2024
Unprompted review
Rated 4 out of 5 stars

I really like it

I really don't get it. I've been hearing a lot of negative reviews about nivea doing more harm than good to the skin. I'm speaking for myself mostly. I've been using nivea for the past 5 years and i have never once regretted it. Never had any issues or problem. To avoid pirated products, it's best you buy from a certified vendor e.g super markets or order online and maintain one particular type of Nivea.

June 20, 2024
Unprompted review
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Rated 5 out of 5 stars

No more fear of smashing the basin.

Started to use the new Nivea pump-dispenser aftershave balm for men. It is brilliant. No more shaking the glass jar to release the balm, and hoping I never smash the wash basin if it slipped out of my damp hand. Just a small amount of pressure on the pump, and a small amount of balm is released. It also fits neatly in the cabinet too. Great for soothing my skin and NOT greasy.

June 14, 2024
Unprompted review
Rated 3 out of 5 stars

Nivea Hand Cream Protective Care

Nivea Hand Cream Protective Care, Beeswax, works well to moisturise and protect my hands and smells lovely BUT why oh why does the Nivea Company need to put Palmitic Acid in it (derived presumably from non-sustainably sourced PALM OIL).

How many documentaries etc have to be produced about the environmental and ecological impact of palm oil and the devastating impact on species such as the Orang Utan in Borneo for vast companies such as Nivea to stop including palm oil in their products. For this reason alone I will not be buying this product again.

February 12, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t buy their products!

Don’t buy their products!! Cheap products. Body wash had gross cheap perfume smell and made skin dry. Company won’t provide compensation for selling defective product! Don’t buy their brand of products.

February 1, 2024
Unprompted review
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Rated 4 out of 5 stars

Products

As a man, I should confirm that their line of different products for men is exquisite.
There are shower gels, creams, shaving gels and foams and the assortment is pretty big. As for shaving, then I use only their foam. Sometimes I buy products from other producers, but no one can deliver such a quality.
The skin thanks me any time I shave the face and then use aftershave balms. They soften my skin and moisturize it very well.

January 25, 2024
Unprompted review
Rated 3 out of 5 stars

I ain't have a goal to complain

I ain't have a goal to complain, but those products from this company I acquired for daily skin care were mediocre. They didn't help me to moisturize my face even if it's states that the cream is moisturizing, lol.
Nevertheless, I should pay homage to this company as it has a vast line of different products, for instance, I use their shower gels with pleasure, they are okay. But revise your line of products for skin care, as I think they need to be updated or removed.

December 27, 2023
Unprompted review
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Rated 1 out of 5 stars

I am so mad that I have to write…

I am so mad that I have to write something, even if no one will ever read it. I bought Nivea 5 in 1 day BB cream. I was a satisfied user for a long time. After a while my bottle ran up so I had to buy a new one. Ans surprise, surprise, a change has happened. Nothing new, I was already used to the fact that I started to like one Nivea cream and it went out of production after one year. Why? Who knows. This cream is still here. Or is it? It started as a cream with organic jojoba oil, nice powdery smell and a SPF 20. Two months ago I bought a zombie version of that same cream. No more organic oil, now it is natural jojoba oil. No more SPF 20, now it's SPF 15. Ok, I guess I could live with that. But no, they had to change the smell too. It is disgusting now! I hate it! It gives me headache. I was so happy with original cream, I really have to be careful with smells because they cause headeaches instantly if they are not for me. I am so mad because now I have to smell this ... this ... I don't know what it is. And, oh ... the structure of the cream is more watery now, too. Yay. I guess I should be happy that Nivea did not went after shrinkflation, it is still the same volume of 50 ml. But this volume will be going to trash now, so thanks abut that. I am not a happy costumer.

July 13, 2023
Unprompted review
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Rated 1 out of 5 stars

I will not be buying your products…

I will not be buying your products again as you refuse to advertise on GB NEWS. disgraceful behaviour.
I watch GB NEWS and was disgusted to learn this. I will be spending my money on companies who have a backbone.
Hang your heads in shame Nivea

July 6, 2023
Unprompted review

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