Thank you for taking the time to leave a creative review that resembles a David Walliams fictional novel as opposed to a factual turn of events, for example your delivery was confirmed. The vehicle was in the UK and then the whole country locked down, so delivery was postponed due to the pandemic, awaiting further Government advice; it was never delayed. We also trade as National Vehicle Solutions. Your account has more holes than a moth eaten blanket but let's not let facts get in the way of a defamatory revenge review shall we? It's a shame we can't take to multiple sites to warn other businesses about your lack of core values and integrity; that you'll inundate a company with in excess of 100 emails and calls, in a way to try and wear them down so much that they'll then amend and change their terms of business to suit you. Thankfully the entitled kind are limited and we encounter them scarcely, but when we do; they think that the rules apply to everyone else other than them. You were aware of our terms of business when you placed the order. You have complained to us, when not happy with the result you then complained to the BVRLA. The BVRLA found in our favour, resulting in your dissatisfaction, so you then complained to the Financial Ombudsman, who also did not proceed with your complaint. Again not happy, 15 months after the event you have resorted to revenge reviews across 3 separate sources. Should there have been any hesitation from us to send the matter to court, your latest tactic (which to be honest says an awful lot about you), has made our decision for us. Having just passed our June 2021 external audit, we're confident that our paperwork is water tight, so will expedite the matter to court. Terms of business are never negotiable, you agree a deal at the start; we stuck to it; unfortunately you didn't and threatened us with complaints and negative reviews; thankfully when you leave these in a public place, we can also respond publicly.
