We are extremely satisfied with the work of these two friendly workers. Very fast, very competent, very tidy and uncomplicated. The shelf meets our expectations exactly, high quality, beautiful colour... See more
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Bought lots of furniture from mycs in Zurich in 2023. I regret buying anything from this company as the quality is poor and within 2 years, cupboard doors and legs were falling off. I contacted the co... See more
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I am more than happy to say that todays experience with regard to team 1 was more than pleasant. The two young men who came to build up our two new sideboards were punctual, extremely polite, hard wor... See more
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The communication was fast and friendly whenever I had a question. I also booked the assembly and the two guys who were here were really nice and worked fast, but were still very thorough and did a... See more
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Company details
About mycs.com
Written by the company
About MYCS
At MYCS, we believe that furniture should be as unique as the individuals who use it.
Founded in 2014, we specialize in customizable and modular furniture solutions, allowing you to design pieces that perfectly fit your style and space requirements. Our product range includes shelving systems, storage units, and seating options, all crafted with precision and care.
To ensure the highest quality, we operate our own production facilities within the EU, enabling us to maintain strict control over the manufacturing process and uphold our commitment to excellence. This approach provides greater stability compared to typical e-commerce distributors who rely on third-party manufacturers.
Over the past decade, we have proudly served more than 120,000 customers, delivering personalized furniture that enhances their living spaces.
Security and Satisfaction
Your security and satisfaction are our top priorities. We offer secure payment options, including PayPal, providing you with peace of mind during your shopping experience.
Our own production capabilities help us ensure full control over the quality and allow us to fix problems quickly when they arise. We also exclusively work with professional delivery and installation teams to provide seamless service to our customers.
Contact info
ul. Zbożowa 3A, 62-025, Kostrzyn, Poland
- 0049 692 991 78 20 36
- support@mycs.com
- www.mycs.com
4.5
Excellent
9K reviews
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Very fast and precise work
Very fast and precise work. Everything was left clean
October 29, 2024
Unprompted review
Reply from mycs.com
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide efficient and meticulous service while ensuring a clean and organized work environment.
The MYCS Team
Reply from mycs.com
Dear Mr. Schnitzbauer,
Thank you so much for your kind words! We're thrilled to hear that you found our responses to feedback to be perfect, fast, and professional. Your satisfaction is our top priority, and we appreciate your support! If there's anything else we can do for you, please let us know.
Your MYCS Team
Poor service/poor quality
Poor service, poor quality, poor company
My experience with MYCS was disgraceful over around 6 months. Constant emails, telephone calls to them to find out where my order was. They then delivered materials and sent people to build a wardrobe and dressing table, but these people claimed parts were missing. This proved to NOT be the case since I ended up building everything myself and had everything apart from a few standard issue screws that I picked-up at the local hardware store. Before I built it, MYCS went bankrupt. The only way to find this out was a note on their website to tell me this. I had to search the press to find out more. So we otherwise faced more months of dusty boxes left in our bedroom (we have allergies as I explained to MYCS many many times on phone calls when they were not yet bankrupt). For this reason, I built the furniture myself as health at risk of deteriorating.
The worst worst thing about this terrible experience was that 4 years ago I bought exactly the same design furniture dressing table (same wood, same color, same materials), thinking it would match a smaller version I had that I was very happy with. How wrong I was. The "quality" of the new one was absolutely awful. The draws (one of the few things the MYCS installers did make when they originally came) are all distorted, the MDF is thin and weak, the paint finish is cheap-looking, the doors fell off and needed reinforcing by me around the hinges... in short, 4 years ago I bought a quality product, which I thought I was getting this time as well. But this was not the case. The quality was comparatively very very poor and certainly not worth the 1000s priced. So in short, BEWARE not only the credibility of MYCS (they could go bankrupt again any time) but most of all the VERY VERY poor quality of the product. Steer clear.
Order number S-452157
April 2, 2024
Unprompted review
Reply from mycs.com
Thank you for sharing your experience with us. We're very sorry to hear about the difficulties you faced and truly appreciate the time you took to detail your concerns. We will use the provided order number to review your case in depth and address any outstanding issues.
Your order appears to have been placed just before significant changes in our business. During this temporary restructuring period, we experienced unexpected delays and communication challenges. While we worked hard to fulfill all orders, we understand that these delays may have impacted your experience. Since then, we’ve revamped our customer support system, which now ensures responses within a maximum of two hours on business days for quicker, more reliable communication.
For payment security, we recognize the importance of providing assurance, especially during such times. While our restructuring was an isolated occurrence, we’ve taken further steps to safeguard our customers by offering secure payment options like PayPal and introducing TrustedShops insurance for additional peace of mind.
We sincerely apologize for the experience you described and want to ensure any remaining concerns are fully addressed. Thank you again for your honest feedback—it’s essential to our commitment to improvement.
Best regards,
The MYCS Team
Team 7 did an excellent job
Team 7 did an excellent job. Fast delivery and quick assembly. No complaints. Thank you.
October 17, 2024
Unprompted review
Reply from mycs.com
We appreciate your kind words and are thrilled to hear that our team provided such a positive experience.
We strive to deliver exceptional service and are glad you were satisfied with the fast delivery and quick assembly.
The MYCS Team
Team 20: Excellent work
Very good assembly team (Team 20). On time for the appointment, good and fast work, very tidy, left the room clean and took the rubbish with them.
October 8, 2024
Unprompted review
Reply from mycs.com
Thank you for your great review of Team 20! It’s wonderful to hear that they worked promptly, tidily, and efficiently.
Our goal is to always provide the highest level of professionalism.
If you need any further assistance in the future, we’d be happy to help you again.
The MYCS Team
The two men from AS Maxx Group did a great job - effizient, fast and friedlich. My great recommendation!
The two men from AS Maxx Group die a great Job-
October 7, 2024
Unprompted review
Reply from mycs.com
Thank you for your great feedback! We’re very happy that our installation support team worked efficiently and quickly, and were also friendly.
Your satisfaction is important to us, and we’re glad everything went smoothly.
The MYCS Team
T-13
T-13
Thank you for the excellent and efficient service. Everything went smoothly and I can only recommend their support.
October 3, 2024
Unprompted review
Reply from mycs.com
Vielen Dank für Ihre netten Worte! Es freut uns sehr, dass Sie mit unserem Service zufrieden waren und alles reibungslos verlief. Ihre Empfehlung bedeutet uns viel. Sollten Sie in Zukunft weitere Unterstützung benötigen, zögern Sie nicht, uns zu kontaktieren!
T13 excellent service
T13 excellent service! Very good product. Thank you
October 3, 2024
Unprompted review
Reply from mycs.com
Dear Michael Arnold,
Thank you very much for your kind words! We're delighted to hear that Team 13 provided excellent service and that you are pleased with your new bookshelf. It's great to know that the product met your expectations. We truly appreciate your support and kind words.
Best regards,
Karolina Wojda
CFO
T-13
On time for agreed delivery date, efficient set up service, Communication was manageable
Room was very dirty after set up
T-13
October 3, 2024
Unprompted review
Reply from mycs.com
Thank you for your feedback. I’m glad to hear the delivery and setup were on time and efficient. However, I apologize for the condition your room was left in after the service. This is not the standard we aim for.
We will address this with our setup team to ensure it doesn’t happen again. If there’s anything else we can do to resolve this issue or improve your experience, please let us know.
Konrad has done a great job and was…
Konrad has done a great job and was faster than expected. And a friendly person! Thanks for the service.
October 2, 2024
Unprompted review
Reply from mycs.com
Vielen Dank für Ihr Feedback! Es freut uns sehr zu hören, dass Konrad Ihre Erwartungen übertroffen hat, sowohl in Bezug auf die Schnelligkeit als auch durch seine freundliche Art. Wir werden ihm Ihre netten Worte gerne weiterleiten. Es ist schön zu wissen, dass Sie mit dem Service zufrieden waren, und wir schätzen Ihre Unterstützung sehr!
Worth the wait
I finally got my Wardrobe delivered which I had ordered in February, just before MYCS went insolvent. I had ordered the wardrobe including the assembly, which went very smoothly. The 2 guys doing the assembly were very professional and took a lot of care to make sure that both the wardrobe and also my interior were left spotless and without damages.
Unfortunately, it got delivered with a wrong door, which is now missing and will need to be delivered and assembled another time. Thus, I am giving only 4 stars. However, the overall experience is good and the wardrobe looks nice and is great quality.
October 1, 2024
Unprompted review
Reply from mycs.com
Thank you very much for taking the time to share your feedback, and we truly appreciate your patience throughout the process of receiving your wardrobe. We are delighted to hear that the assembly was carried out professionally and to your satisfaction, and that the wardrobe meets your expectations in terms of both quality and appearance. It’s always our aim to provide our customers with products and services that are of the highest standard, so we are happy to hear that the final result has lived up to that.
That being said, we sincerely apologize for the mistake regarding the doors. Our customer representative will contact you to assist with placing a claim for the missing doors and scheduling their assembly. Thank you for your understanding, and we will do our best to resolve this situation as quickly as possible.
Karolina Wojda
CFO
The guys were very courteous and…
The guys were very courteous and considered. They protected the floor and clean the room. They were fast and precise. Thank you.
September 25, 2024
Unprompted review
Reply from mycs.com
Thank you so much for your kind feedback! We’re thrilled to hear that our team made a positive impression during their visit. It’s important to us that our staff not only gets the job done quickly and precisely but also shows respect for your space, so it’s great to know they took extra steps like protecting the floor and cleaning up the room afterward. Your acknowledgment of their courtesy and professionalism really means a lot to us.
Please know that we’re here for you anytime you need assistance in the future. If you have any further questions or need additional support, don’t hesitate to reach out!
Warm regards,
Karolina Wojda
CFO
Avoid MYCS: I bought some freestanding shelves from…
I bought some freestanding shelves for 1440 euros from MYCS in January 2024. Nothing was delivered. I was later told that the company had gone bankrupt and that a refund would not be possible.
Since then the company has been trading, despite being bankrupt. The company also asked me to inform a credit card company that I can't contact MYCS although I obviously could.
I love MYCS's designs but, based on my experience, I recommend avoiding them. The entire experience has been absolutely appalling and stressful.
September 20, 2024
Unprompted review
Reply from mycs.com
Dear Mr. Cooper
My name is Karolina Wojda, and I am the CFO of MYCS. I wanted to personally address your concerns and provide you with some clarity regarding your situation.
First and foremost, I sincerely apologize for the inconvenience and stress this has caused you. I fully understand how frustrating this experience must have been.
Please be informed that the refund of €1.488 was processed on Wednesday, 18th September 2024. You should have also received a confirmation of the transfer from the bank on the same day.
If the funds do not reach your account by the end of today, please contact me directly, and I will ensure the issue is resolved promptly.
Once again, I deeply apologize for the inconvenience and appreciate your understanding.
Best regards,
Karolina Wojda
CFO, MYCS
Team 2 excellent work and very friendly…
Team 2 excellent work and very friendly
Janis B.
September 18, 2024
Unprompted review
Reply from mycs.com
Thank you so much, Janis! 🎉
We're thrilled to hear that Team 2 did an excellent job and brought their friendly energy to the project. It’s always our goal to deliver top-notch service with a smile. If you ever need anything else, don’t hesitate to reach out.
Enjoy your new setup! 😊
Team 2
Team 2, Uhr Verdrehung is fine - amazing work very friendly team.
Zoi A.
September 17, 2024
Unprompted review
Reply from mycs.com
Vielen lieben Dank, Zoi A., für Ihr tolles Feedback!
Es freut uns riesig zu hören, dass Sie mit dem Team so zufrieden waren und alles zu Ihrer Zufriedenheit geklappt hat! 🤩
Wir geben Ihr Lob natürlich gerne an das Team weiter – das motiviert uns, weiterhin unser Bestes zu geben.
Wenn wir in Zukunft noch etwas für Sie tun können, lassen Sie es uns einfach wissen!
Besten Dank
Superb
Everything went well. Really friendly and helpful company. I recommend for everyone who wants a cool sofa or cabinet
September 16, 2024
Unprompted review
Reply from mycs.com
Dear Stefan
Wow, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. It's always our goal to provide friendly and helpful service, and we're so glad that you are happy with your sofa/cabinet. Your recommendation means the world to us!
If you ever need anything else or have any questions in the future, don't hesitate to reach out. We're here to help!
Warm regards
(Resolved) No product, no refund, no communication
Edit #1 October 15th 2024: MYCS has finally delivered the products. Thank you MYCS-team! :)
As a regular customer I have ordered two products in January 2024 from MYCS for a total of 1300€ and have received neither of them, nor did I ever get back an actual response from MYCS about what is going on.
Since the insolvency of MYCS in February 2024 and subsequent take over by Custodia Capital there is no hotline anymore and emails are not answered at all. Estimated delivery times are completely ignored.
My deepest sympathies for the support staff and other employees of MYCS that simply had no say in the insolvency and further decision-making.
However, I will advise my friends against buying at MYCS in the future unless this issue is resolved.
September 6, 2024
Unprompted review
Reply from mycs.com
Dear customer,
We are sorry to hear that you have had such an unpleasant experience with Mycs. Your comments are very important to us and we would like to help you as quickly as possible.
In order to fully investigate your issue and find a solution, we need your customer details and order number. As soon as we have this information, we will contact you immediately to clarify the situation.
Thank you for your patience and understanding. We are working hard to restore your satisfaction.
With kind regards
Good quality
Good quality, looks very good - exactly as ordered. Very quick and easy delivery.
August 28, 2024
Unprompted review
Reply from mycs.com
Thank you so much for your kind words! We're delighted to hear that you're happy with your order and that the delivery was quick and easy. Your satisfaction is our top priority, and we look forward to serving you again soon!
Many Thanks to the wunderfull…
Mandy Thanks to the wunderfull Boys!They works very kindly and carefully. A joy by watching them. Many thanks!!!
August 14, 2024
Unprompted review
Reply from mycs.com
Dear Christine,
Thank you so much for your kind words and positive feedback!
We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!
Mycs shelve assembly
T-13 did a very good job, very fast assembly and everything was left clean behind.
August 13, 2024
Unprompted review
Reply from mycs.com
Dear customer,
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!
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