MYA Cosmetic Surgery  Reviews 

2,256
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, support, and ability to make them feel at ease throughout their journey. Many highlight the excellent service and seamless user experience, from initial consultations to comprehensive aftercare, often expressing immense satisfaction with their results and feeling more confident. However, some customers noted concerns regarding product outcomes, with a few experiencing results that did not meet expectations, such as unevenness. Additionally, a small portion of people felt dissatisfied with aftercare and customer service, citing issues like lack of follow-up and unprofessional communication.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and care received... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

User experience

Users describe positive interactions with the overall experience, often highlighting it as amazing,... See more

Product

Clients share ambiguous opinions on product results, with many expressing high satisfaction, praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My whole experience with MYA has just been absolutely perfect. From the initial phone call right through to my post surgery appointments. Although everyone that works at this company is fab, I feel I... See more

Company replied

Rated 5 out of 5 stars

Dr Mileto is truly incredible he has completely transformed my life. I couldn’t be happier with my results they look so natural and even better than I imagined! The nurses, Zeim and Sibel, were also s... See more

Company replied

Rated 5 out of 5 stars

I’ve always had a great experience with all the staff at MYA whenever I visited the clinic, but I wanted to mention Ciara specifically. She’s such a friendly face and always goes out of her way to mak... See more

Company replied

Rated 5 out of 5 stars

Laura explained things easily and clearly for me. She was super nice and gave an honest opinion on implant size, recovery and generally offering amazing support through out all the consultation. Sh... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Plastic Surgeon
  3. Private Hospital

Written by the company

Our approach to cosmetic surgery is unique - we genuinely believe this is about how you feel, not just how you look. MYA go the extra mile to make you feel safe and special - and part of an extraordinary community.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,256)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everybody was so friendly

Everybody was so friendly, professional and polite. They answered every question I had and went above and beyond. Nothing was to much trouble. I enquired to change my implant size and this was sorted and I was shown new sizes with no hesitation at all. I would 100% recommend mya to everyone .

September 29, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Hi Kaleigh, this is lovely to hear thank you so much for taking the time to share. Love MYA x

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Rated 5 out of 5 stars

Very friendly

Very friendly. Made me feel confident in the surgery and relaxed.

September 25, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you for your review. Love MYA x

Rated 5 out of 5 stars

Dr. Samouris - MYA

I want to say a massive thank you to the amazing Dr. Samouris for my uplift surgery. I honestly couldn't recommend him highly enough. From start to finish, he made me feel completely at ease, gave the best advice, and the results are absolutely incredible. He is truly talented, and I’m so happy with the outcome.

A special thank you as well to the MYA team, who went above and beyond throughout the whole process. Ciara and Sonam were fantastic, so supportive and helpful. And my nurses, Jo and Sibel, were incredibly caring and professional. I felt so well looked after every step of the way.

Thank you all so much!

September 18, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Amazing, thank you so much for sharing. Love MYA x

Rated 5 out of 5 stars

Very informative

Julie was very kind and professional. She made the consultation feel personalised and allowed plenty of opportunities to ask questions. Nothing to improve, was excellent experience.

September 18, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you for your review Sarah, we will pass this on to Julie too. Love MYAx

Rated 5 out of 5 stars

Very positive experience

My experience with Mya has been amazing from start to after surgery. Prior to consultation, it was between Mya and another known company- however after my initial telephone consultation Mya won me over with their outstanding CQC rating and the fact that they only use surgeons who have 20 years plus experience. All of the staff have been amazing, friendly and so approachable throughout. I had an uplift and implants with Mr Samouris who I had already heard lots of positive stories about. He was not very talkative however made me feel really at ease and I was confident that he knew his stuff! I am extremely happy with the results and the service I have received at every aspect of my care so far. This has involved appointments at the Manchester clinic, Leeds clinic and the op taking place in Preston. All buildings were immaculately clean and modern, and my appointments all went ahead as planned- both pre and post op care. I could not fault Mya at all!

September 9, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

WOW, thank you so much for sharing your honest review. Love MYA x

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Rated 5 out of 5 stars

Had my nurse vitals appointment with…

Had my nurse vitals appointment with Rachel and another Rachel who was shadowing- 16/09/25 Both nurses were absolutely amazing. So attentive, approachable and knowledgable. They even gave me help and guidance on other medical concerns that I voiced. After passing out after the blood test they really looked after me, I was given 2x cups of tea and biscuits and had such lovely conversations. I really felt heard and understood whilst chatting about my upcoming procedure. Thank you so much for looking after me!

September 16, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Hi Amy, thank you so much for sharing and being so honest with the details of your review. We are pleased to hear you were well looked after. Love MYA x

Rated 5 out of 5 stars

Five star! Absolutely amazing …

Everything from the first phone consultation to having my operation and after have been absolutely amazing
Always answered my questions without hesitation
So lovely friendly and welcoming
All aftercare has been 5 star!!
I highly recommend breast surgery with MYA

August 5, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

Rated 3 out of 5 stars

In person visits to Birmingham and…

In person visits to Birmingham and video calls have been great however patient coord side has been poor due to leavers and sickness (one left and then the other went off for a tummy tuck) so I was left with unanswered questions and a real feeling of disorganisation. When I raised this it was dealt with quickly but I then had lots of appointments crammed into a small space of time due to the lack of comms. This has left me uncertain of the quality of the business operations and nervous about the procedure I’m going to have next week.

September 11, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you for your review. We are sorry to hear that you feel your experience was unsatisfactory. Please email your concerns to patientcomplaints@mya.co.uk so that we can investigate this further for you and provide advice regarding the complaint’s procedure.
Kind Regards
MYA

Rated 5 out of 5 stars

BEST PLACE BEST TEAM

Brilliant experience today with MYA today, visited the new Belbroughton location in Birmingham
Friendly professional team made me feel welcome met with my surgeon fully explained everything to me and my options made sure i was happy and understood the procedure . Big shout out to Sarah and the team for making the whole experience worry free and cant recommend highly enough 10/10

September 10, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

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Rated 5 out of 5 stars

The best experience!

I had my breast augmentation in May and it’s hands down the best decision I’ve made!
I had Dr Giannas preform the surgery and he was fantastic. He had explained that he may not be able to get the size implants in that I wanted but he managed it and they look fantastic. I had gone from an A to a 30F but still natural looking like I wanted.
The recovery was rough for the first few days but I had rang the help line and was told this was normal and to give it another few days which I did and 2 days later I felt 100X better.
Every single person I have had contact with, met have been amazing. I truly couldn’t wish for a better experience. I was incredibly nervous but would happily go to MYA again for any other surgery.
Thank you for giving me the confidence I’ve always needed.

May 25, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you so much for your amazing review. Love MYA x

Rated 5 out of 5 stars

I had my pre-op assessment for my breast augmentation

I had my pre-op assessment for my breast augmentation with Tracy at MYA, and she was absolutely amazing. She was so helpful, took the time to explain everything clearly, and really put me at ease. I felt completely reassured and well cared for throughout the appointment. Thank you so much, Tracy!

September 8, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you for your 5 star review, Love MYA x

Rated 5 out of 5 stars

I am so pleased with my uplift and…

I am so pleased with my uplift and implant surgery by DR Samouris - I had support from the whole mya team and amazing nurses on the day of my surgery. Best decision I made going through mya as I’ve felt supported every step of the way. Thank you so much. Sophie

July 19, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

Rated 5 out of 5 stars

Thank you Ciara and Mr Samouris

I want to give another shout out to Ciara, simply because of the huge positive impact she’s had during all my pre op and post op appointments and recovery.
I had Ciara in the room with me during my first ever consult with the surgeon, and I’ve just had her in my last consult with the surgeon - after an amazing BR procedure (thank you Mr Samouris, you’ve changed my life!).
Having the 5* customer service has truly elevated my whole experience, and I have looked forward to seeing Ciara every time I go in. I will actually miss her!
Ciara - thank you so so much <3

August 21, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you so much for your positive reviews. Love MYA x

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Rated 5 out of 5 stars

My breast augmentation journey

I stared my breast augmentation journey in April 2025. From my initial contact up to now the experience has been incredible. Everyone at MYA is friendly, knowledgeable and will go above and beyond for everything.
My consultation with Dr Giannas was so informative and I knew from that second he was the surgeon for me and I couldn’t wait to get my surgery date booked.
I had my operation in July and everything was effortless, I was well looked after at the London hospital and Dr Giannas made sure I was comfortable with everything! I was never nervous only excited to finally have the procedure done.
Post op care with MYA was amazing and all my follow up appointments with nurse Rachel at the Birmingham clinic were fantastic.
I am so in love with the results, they look so natural and perfect, and well beyond my expectations. My only regret is not having it done sooner!
I cannot recommend MYA enough and I would never have chosen anyone else to have this experience with!
Thank you so much MYA and to Dr Giannas for changing my life and giving me so much confidence in my body!
Love to you all !!

August 30, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you so much for your 5 star review. Love MYA x

Rated 5 out of 5 stars

Amazing service and such a lovely team…

Amazing service and such a lovely team of staff so caring and knowledgeable and really genuine. Extremely happy with my results

August 29, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you so much for your positive review. Love MYA x

Rated 5 out of 5 stars

Breast reduction/Gigantomastia Best decision I ever made!

I had been thinking about getting a breast reduction for years, I decided to take the leap and contacted MYA and it was the best decision I have made. When I contacted MYA for a breast reduction I was made aware that I actually would be classed for Gigantomastia.

Dr Giannas was my surgeon and he made me feel very comfortable, answered all my questions and done an amazing job I couldn’t be happier! My post op nurse was Sibel and Joanna who also were amazing during my recovery.

I am 3 and a half months post op and the happiest I’ve ever felt.

I would highly recommend MYA ! X

May 12, 2025
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Reply from MYA Cosmetic Surgery

Thank you so much for sharing your journey. Love MYA x

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Rated 5 out of 5 stars

Amazing friendly team at MYA they made…

Amazing friendly team at MYA they made me feel welcome from the first telephone call. Harley Health Village was amazing and took great care. My surgeon explained everything that would be happening and guided me to what I needed. Jo and Sible at the London clinic really looked after me.

July 29, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

Rated 2 out of 5 stars

Left feeling like just another number..

My appointment was at the Alderley Edge site with Dr Samouris on 24/08 and was highly frustrating.
The clinic was running late so my appointment was an hour behind, I can understand that. However, when meeting Dr Samouris, he greeted me yet continued to text on his phone for 2/3 minutes whilst I sat there in silence.

His recommendation was for a breast uplift, yet didn’t talk through the risks or disadvantages of this.
For example, From other consultations I had previously had, I knew that a “dog ear” could happen and is a risk but Dr Samouris didn’t mention it. I raised it and got sort of “ah yes” response which I found not very informative.
Overall I left the consultation very deflated. It felt rushed, I felt like I was just another number to MYA and that Dr Samouris really couldn’t be bothered being there on a bank holiday weekend.

Appreciate that I cannot comment on the actual surgery taking place, however there is absolutely no way I would be willing to pay nearly £9k and literally put my life in their hands based on this consultation by going ahead and booking surgery.

August 24, 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

To enable us to identify you as a genuine MYA patient so that your review can be investigated please email your complaint to patientcomplaints@mya.co.uk including your full name, DOB and contact details.
Kind regards
MYA

Rated 5 out of 5 stars

I was so nervous before I came and…

I was so nervous before I came and honestly I couldn’t feel better when I left honestly I feel so much better after talking to you guys I couldn’t appreciate it more thanks guys !!!

Katy you was amazing !!!

August 24, 2025
Unprompted review

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