monavate.com Reviews 142

Applied for refund several months after weswap stopped trading. The information required was fairly basic and easy to provide. I asked for 2 currencies to be refunded but there was a very small amount... See more

I was contacted by Monavate 'out of the blue' informing me there was possibly some money in a closed down account from WeSwap - I had forgotten/ didnt know about this! After completing a form...a fe... See more

I had totally forgotten about my WeSwap account. I was written to informing me that I had money to claim. I replied - frankly expecting many months to pass. However within hours the money was in... See more

Lovely email explaining I still had some money left on an old pre payment card. Explained thoroughly what was needed from myself. Easy to fill in form. Great experience off customer services.

After not being unable to upload proof of ID the team there were very accommodating. A simple process contrary to what you might expect when trying to get funds back a company that’s gone bust. Thank... See more

I received an email from Monavate to remind me i had money on a WeSwap card which had closed. The email provided a link to complete a form to process the refund, but i couldn't confirm how much was on... See more

The refund of monies held on my Wise card was quick and painless, just fill out the web form. I was unsure of my credit amount so entered zero on the form, there was no issue getting all my money ref... See more

What a fantastic serviced offered!!! I can highly recommend this service. A young lady called Libi assisted myself with an issue and was sorted within 24 hours

The Monovate email came out of the blue. I had forthwith Forgotten about WeSwap altogether. It was not clear initially what the email was about, I even suspected spam given what was asked for. H... See more

After receiving notification that I had some funds in my old 'We Swap' account, I used the information in the email to apply for a refund. Within 2 hours, Leila had the refund in my account - unbeliev... See more

beware of this company, they issue cards to other companies, including MYPCS France, which is a scam company, just google it! they terminated my card and refused to refund my 500 euro, not providing a... See more

I thought I’d lost my money with Weswap, got in touch with Monavate they immediately sent me details of how to recover the funds. The process was simple and the funds were in my account within a coup... See more

I received an email regarding my account with WeSwap. Less than 2 hours later I had received a refund into my bank of money that had been with WeSwap, impressive!!!

Good correspondence from the manager you deal with. Nothing was difficult when forms needed to be completed. The issue was finalised very quickly and the service is second to none.

Monavate was a joy to deal with, recovered money from WeSwap and with an identity check/verification the money was transferred very fast and efficiently to my account. All communications by the team... See more

I have never received my refund, despite sending all the required information by email. Very bad service. I hate companies that don’t provide a phone number to speak to a human. 😡 first applied in Oc... See more

I dealt with this company following a third party (WeSwap) insolvency. Monavate was appointed as custodian for the funds and dealt with refunds to customers. Very quick and very friendly customer serv... See more

Update 23/04: I have now received my refund, communication issues appear to be with my email address. Thank you for processing my refund quickly. It would be nice to at least be acknowledged and re... See more

I've raised a complaint with them regarding my PCS card, issued by monavate, i explain them it is urgent as this scam company(pcs mastercard). Still i didnt receive any useless reply and PCS keeps deb... See more

My claim for compensation was processed and the refund made to my account within hours - much quicker than I was expecting. It didn't matter that I couldn't remember how much was in my account, and in... See more

I was using Monavate to receive a transfer from Weswap. The service was swift, personal and professional, I was glad to be dealing with a person instead of an automated chat.

Excellent and efficient service. Sent details and received refund within/less than 24hrs. Any queries they are happy trying to answer.

Monavate reached out to me to help me with securing a refund from WeSwap. I had assumed that the money was lost to me. Their process was clear and simple to follow. They processed my claim extremel... See more

Efficient service, good to sort out issue with we swap refund. Only one thing at no point was a small fee mentioned.

It has taken since October 2024 to eventually get my funds returned from my WeSwap account. I’m not sure how much cash I had in there as it was in Euros and Dollars. Also the WeSwap account closed an... See more

Processed my WeSwap refund really efficiently with same day email Q&A & updates from the staff until settled, excellent

I had a WeSwap card, and when the company closed, Monavate managed the refunds, and they were perfect, precise and quick in respond.

Absolutely disgusting service. I had a weswap account with some euro's on it and requested a refund through Monavate as instructed. Sent all my details for the refund and received a confirmation email... See more

Really nice to get the email reminding me I had money on this card which I had forgotten. Super clean and easy process to get the money back - great job.

Thought I had claimed way back and was checking why no payment as yet but on checking I found there was a form to fill in on monavate which I did. My WhatsApp money was paid promptly into my account... See more

Monavate helped me recover my money from WeSwap after they ceased trading. Very fast and efficient.

Business completed within 24 hours! Excellent service couldn't have asked for more. Well done Monavate!

I have been emailing back and forward for months to get a refund of my WeSwap balance and gotten nowhere. All documents asked for have been sent and now another month has gone past with no reply or ac... See more

They reminded me I was due a refund - easy form to complete and documents to upload and refund arrived within an hour of doing that

Great service from start to finish. They managed to quickly get me my money and made me feel at ease knowing my money was protected

Despite the promised March follow up by Monavate still waiting for my refund - emails still being ignored and it would seem Monavate’s registered address at Company House is too vague to locate for pr... See more

Contact about WeSwap and sorted within 2 hours of submitting the online form. Great service

The simplicity of the procedure. I expected queries and delays but nobody could have done it better.

I've waited around two years to get my WeSwap money back. I filled in the form and sent off the identification at the start but heard nothing back. I sent at least two emails chasing it up but heard n... See more

Fast and efficient service. I completed the application and my cash was in the bank within 2 hours.

The service they provided was extremely quick and efficient. The paperwork was easy and straightforward to use.

Took a matter of minutes to retrieve a good part of my WeSwap investment.

I received a refund from the wind down of WeSwap within 24 hours of applying.

The service was quick and easy to navigate and the resolution of the refund issue was done quickly.

The speed with which the transaction was concluded after I made contact

They sorted out my refund from We Swap with just one simple phone call, no hassle.

I am waiting for a refund on my card, there was no receipt with the merchant they have no record or such a transaction

Whilst there has been some time expended in recovering the monies owed, I was never side lined in the process when I queried it.

***STATEMENTS*** 15/10/24 - WeSwap email - administration 18/10/24 - I make contact with Monavate, explain app isn't working so i can't prove balance 21/10/24 - Reply, go to w... See more

The team at Monavate helped me get my funds back from WeSwap after that company ceased trading. They were quick to respond to my query and process my refund. Thank you.