Miss Maid Reviews 

968
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally polite, professional, and thoroughly efficient during their scheduled cleaning sessions. People also mention that the office staff communicates clearly and smoothly throughout the process, ensuring that everything runs right on time. The minority of people were dissatisfied with the overall cleaning quality, noting occasional missed spots, lingering dust, or incomplete tasks. A few consumers also felt that the prices were quite high, expressing frustration when expected tasks were excluded from the service. Others experienced unexpected arrival times or delays during their scheduled appointments, which caused some inconvenience.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff arrive promptly and complete thorough... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are hard-working,... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying widely among reviewers. While some... See more

Price

Customers had ambiguous experiences with price, with some reporting that the high costs do not warrant the... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide split in opinions. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cleaner did a great job and the admin people were very responsive. They ask for your list of priorities before the clean but the cleaner did not seem to be aware of this. It wasn't a problem,... See more

Rated 5 out of 5 stars

One word to say. EXCELLENT! The appartment was cleaned to a very high standard. I highly recommend this company. Very professional and always there to help if you need to discuss any cleaning re... See more

Company replied

Rated 5 out of 5 stars

I contacted Miss Maid for an end of tenancy clean. The communication was great throughout the whole process, with clear instructions on what would/wouldn't be covered, and what to expect on the day. T... See more

Rated 5 out of 5 stars

Miss Maid have been providing weekly cleaning sessions at my home for over 13 years. They are professional, reliable, responsive and flexible. I have never had any issue or complaint about the stand... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

968 reviews

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Replied to 30% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(968)

113 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointing end of tenancy clean

I opted for an end of tenancy clean with a few add-ons (e.g. carpet deep clean, upholstery clean...etc).
The experience was somewhat disappointing.

FYI - They outsource cleaning to other companies. Although pleasant staff attended to clean, the length of cleaning was significantly shorter than they had advertised. This probably shows why the property wasn't cleaned to the best standard.

The deep clean left plenty of dust in fairly obvious places, and some drawers in the kitchen were left untouched.
The upholstery was also left with dust and fluff left on them, presumably from not vacumming them properly before shampooing them.
The carpet still had hair in multiple places around the property. These are a few of many aspects of poor cleaning standards.

I probably won't be using them again or recommending them to anyone.

June 1, 2026
Unprompted review
Rated 2 out of 5 stars

Not clean as you would expect

I booked the "Professional Moving-In Cleaning" which came with a 72-hour free re-clean guarantee, but the experience was highly disappointing.

On the first visit, the cleaners just sprayed chemicals and immediately wiped them off without any proper scrubbing. Because they didn't let the chemicals sit, a lot of dirt, stains, and mould were left behind, and they missed several spots.

I called them back for the guaranteed re-clean. While they did some scrubbing this time, they still didn't use the cleaning products correctly. They even claimed the remaining limescale and mould couldn't be removed. However, when I tried it myself and simply followed the bottle instructions (waiting 1–2 minutes for the chemicals to work), the stains came right off.

On top of that, they promised to call one hour before arrival, but they failed to do so for both visits.

I also paid for a sofa steam cleaning. Afterwards, they left puddles of water on the floor under the sofa. If I hadn't moved the sofa and caught it in time, it would have ruined my wooden floor.

Overall, a very poor experience. If your property only needs light dusting and wiping, they might be okay. But if you actually need a thorough deep clean, they absolutely will not cut it.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

This is the second time we have used Miss Maid for end of tenancy clean. Have been very happy both times!

June 20, 2026
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Rated 5 out of 5 stars

Incredibly professional from first…

Incredibly professional from first contact and throughout our moving-in clean. The team did a fantastic, thorough job and went above and beyond what was asked. The property was spotless, and the service exceeded our expectations.. highly recommend!

June 15, 2026
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Rated 5 out of 5 stars

Good service

A very good service by a polite gentleman. I am happy with the condition of my carpet and will use them again.

June 9, 2026
Rated 5 out of 5 stars

Highly recommend this company!

Great communication and excellent work! Sent very detailed information post-clean confirming what work had been done and if things could not be done to the high standard that they hold for themselves! My landlord and I were very impressed!

June 3, 2026
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Rated 5 out of 5 stars

Amazing job 😍

Amazing job 😍

I can't believe the diffrence. 

The operatior was friendly and efficient and got the job done.

Would definitely use you again and recommended you

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting standard

We moved into a property that had an end of tenancy clean by this company and the standard was absolutely disgusting.

The most basics were missed with food stains everywhere. The oven was left half done with a pool of grease and cream cleaner left behind. Window sills and frames were left and hair left in plug holes.

Can’t believe the quality from a ‘professional’ cleaner. We have had to instruct a reclean from another company who also couldn’t believe the standard. The last tenants should be due a refund and compensation for the hassle this has caused

May 29, 2026
Unprompted review
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Rated 3 out of 5 stars

Booking process was quick and simple

Booking process was quick and simple, costs are clear. However, I did not recieve an advance notice of the cleaners arrival twice despite confirming I will have it. Which affected me as I had to pay for an uber to get to property at least once. There were also a few things that were missed out completely at the clean. However it was easy to get a reclean for those.

May 12, 2026

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