Poor quality parts and difficult refund process
Poor quality parts and unhelpful returns and refund process. Ended up £20 out of pocket on a faulty alternator that was just 2 months out of warranty and had only done 800 miles. Still awaiting the refund for the part a week after return. Was refused postage refund due to warranty expiry despite having stated previously they would ensure I wasn’t out of pocket, also in breach of Consumer Rights Act 2015 having returned the part to them for checking. I also ordered a replacement light stalk that did not fit correctly in their own supplied cowl against a standard steering column due to wire thickness. Switch was also faulty due to a weak solder joint and resulted in MOT failure when light did not work. Insisted on return before refund at my cost despite clear photo of fault. Now left with having to order from elsewhere to avoid a MOT retest fee. Very disappointed considering the loyalty I give them in paying for my membership and won’t use them again.
