Terrible quality, appalling service
I purchased a lapis spike gold earring and it broke during the warranty period. I returned it for repairs in October and three months later, I've still not received the repaired piece, and my follow-up emails only ever receive a friendly but generic reply that tells me its still in with the repairs department, and they'll let me know, and thanks me "for my patience". My suggestion of a full refund or replacement piece has gone ignored. For such an expensive earring I'm not only appalled by the shoddy workmanship, but also by this unacceptable level of follow-up customer care. The in-store staff in Sydney are fantastic and I've only ever had great experiences with them - from piercing through to purchasing the jewellery - so this is not a reflection on them. The problem here is that the Maria Tash organisation seems happy to take your money but then semi-ghosts when their products fall short.
Currently looking into my next steps.
Reply from MARIA TASH - Mecca, Sydney
Dear Rachelle,
Many thanks for taking the time to share your feedback with us.
Please accept our sincere apologies for the experience you have encountered with this particular jewellery piece.
It is our understanding that upon discussing this matter with our retail management team you have been offered a full refund and this matter is now resolved.
Should you need any further support, please do not hesitate to contact our Customer Care team at cs@mariatash.com.
Thank you,
The MARIA TASH Team.